Network Operations Resume Profile Valley Stream - Hire IT People

Employment History

Confidential

Ability to Analyze, Configure and Implement lines and trunks in software.
Familiar with traditional TDM voice as well as VOIP including Avaya Session Manager.
Responsible for cross connections in a campus environment where the PBX is not in the same building as the phone.
Responsible for migration from Nortel CS1000 to Avaya Aura.
Administered SIP and H.323 VOIP phones and SIP, QSIG, and PRI trunks.
Responsible for dial plan and call routing.
Familiar with 110, 66, Krone block copper cross connections as well as CAT5, coaxial and fiber optic cables.
Dedicated technician for over 10,000 pbx stations consisting of 2 Nortel CS1K's and Avaya Aura 6.3 pbx with SIP Trunks and stations plus 150 Verizon pots lines.

Confidential

Responsible for Avaya Definity G3 PBX-MAC work, throughout Corporate Campus.
Ability to Analyze, Configure and Implement lines and trunks in software, Perform wire cross-connects, Infrastructure Documentation, installation of digital and IP phones.
Responsible for migration from Avaya Definity pbx to Cisco Unity in an MPLS environment for all National Grid and PSEG sites in Long Island.
Able to program lines in software, cross connect on Main Distribution Frame, wire in in communication closet and install phone at the desk.
Responsible for Avaya PBX and emergency backup Merlin Legend maintenance.
Responsible for customer hardware and software trouble ticket resolution.
Dedicated technician for 8 Building Corporate Campus with over 3,500 PBX digital and analog lines, trunks and Verizon POTS lines, BRI and T1 video conference circuits.
Administrator of voice mail system.
Part of an after-hours on-call schedule for all Long Island National Grid/PSEG Avaya PBX lines.
On-site contact for Verizon and other vendor field technicians for access to secure Data Center and network closets.
Worked with Tier II support when line or trunk issues could not be resolved locally.

Confidential

Responsible for Avaya 87xx PBX-MAC work, throughout Corporate HQ.
Ability to Analyze, Configure and Implement trunks in software, Perform wire cross-connects, Infrastructure Documentation, installation of digital and IP phones.
Responsible for customer hardware and software trouble ticket resolution.
Lead technician for 5 technicians at main and satellite offices.
Responsible for all cross connections from MDF to User's station.
Administrator of voice mail system. Aid in Corporate Directory Management.
Coordinated customer's other IT vendors for major projects exceeding 200 devices moving during a weekend. Inventory management
Worked with Tier II support when line or trunk issues could not be resolved locally
Part of on-call rotation resolving voice and data troubles after hours including Cisco and Juniper routers, Avaya, Teltronics, Siemens, Nortel, and Cisco voice PBX's both TDM and VOIP.

Confidential

Field technician installing data routers and PBX's for various customers including Louis Vutton, IBM, New York Mercantile Exchange, and U.S Government offices.
Lead migration tech on conversion of Avaya Definity PBX to Cisco VOIP PBX in an MPLS environment..
Rack and stack, Plug and Play, Installing Customer equipment working with AT T engineers for on time test and turn up.
Resolved trouble tickets for Cisco Unity, Teltronics 20/20, Avaya and Nortel Legacy PBX's including Avaya System 75, Definity and Nortel CS1000, BCM.

Confidential

Responsible for customer voice MAC's using Avaya S8700 PBX.
'In charge technician of 4 techs in NY and NJ. Configured lines and trunks in software, wired cross-connects, and installation of analog, digital, and IP phones
Responsible for customer hardware and software trouble ticket resolution.
Administrated voice mail system Corporate directory
Coordinated with customer's other IT vendors for major projects exceeding 200 devices moving during a weekend.
Lead Technician for migration from 5ESS ISDN phones to Avaya 8700 TDM and VOIP phones for entire 34 floor building. Worked with Tier II support when line or trunk issues could not be resolved locally.

Confidential

AT T Network Operations Center. Responsible for testing and turning up T1 circuits to customer PBX using Lucent 5ESS and Nortel DMS Central Office Switches. Resolved customer trouble tickets and ensured work orders were closed in a timely manner within SLA.

Confidential

On-site at Merrill Lynch Headquarters in the World Financial Center. Analyzed customer's trouble tickets and dispatched to software or hardware technician as appropriate. Maintained monthly performance reports and backup to billing clerk. Proficient using Microsoft Word, Excel and Outlook.

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Network Operations Resume Profile

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