IT EXECUTIVE
Technology strategist who propels companies to competitiveness
by maximizing the business value of IT investments

Technology leader successful in gaining strong market advantages through IT innovation and leadership. Key strengths are shaping innovative solutions to address technology needs and building relationships and consensus to forge optimal project outcomes. Talented in leading teams for high-performance outcomes and in building productive user relationships.

Management and business expertise includes:

• Strategic Planning, Change Management
• Business Development, Sales, & Customer Service
• Budgeting & Cost Management
• Quality, Reliability, Performance, & Productivity Improvement
• Training, Team Building, & Competitive Benchmarking

Technology expertise includes:

• SQL, Citrix Metaframe,VMware, Oracle, Exchange, Microsoft Operating Systems, Microsoft Office and Server and Workstation Hardware Platforms
• Infrastructure and Wiring Build-Outs
• Large-scale Telecom Platform Design and Operation
• Public and Private Network Device Installation and Operation: Routers, Switches, and Firewalls
• Inegrated Security Systems / Voice and Data Systems

Microsoft Certified Professional (MCP)

Confidential, New York, NY | 2009-Present

Consulting firm offering technology services including IT management, consulting, and network configuration.

Planned, managed, and executed proactive and agile IT strategies for clients to enable their continued growth within rapidly evolving technology environments. Achieved project goals through temporary leadership and staff augmentation roles.

• Managed large-scale server and network infrastructure design, build-outs, consolidation, virtualization, and datacenter relocation projects.
• Assisted with long-term IT planning and strategy of business operations systems.
• Budget oversight and staff development
• Performed contract negotiations with existing and new vendors to reduce monthly recurring operating costs.
• Assisted video and fire/security controls manufacturers to enhance product feature sets, and customize products through collaboration with project managers and engineers.
• Built client base by leveraging extensive network of contacts and excellent follow-through into referrals.

Confidential, Charlotte, NC | 2005-2009

Provider of customized video monitoring security solutions; services regional and national clients spanning multiple industries.

Director of Business Development – National Accounts (2006-2009)

Primary driving force of company’s business growth, increasing and sustaining recurring monthly revenue (RMR). Managed regional and national accounts for clients including Apple Bank, Duke Power, Jetro/Restaurant Depots, GameStop, YMCA, Roadway Trucking, and multiple car dealership chains. Negotiated client engagement contracts and supervised installation projects including subcontractor oversight. Strengthened customer retention by resolving escalations. Evaluated security system design and implementation. Built and nurtured key business partnerships to expand product offerings to clients, teaming with companies including ADI, IoImage, SGS, and OzVision.

• Grew account base over 50% in two years to exceed $200K of recurring monthly revenue.
• Consistently achieved highest customer retention rate through high-touch customer service. Selected to handle all “difficult” national accounts to limit attrition rates.
• Fostered strong national account relationships that resulted in multi-site deployments.
• Consistently outperformed gross margin goals through hands-on monitoring of project installations.

Vice President of Field Operations (2005-2006)

Piloted all installation projects while supervising 200 monthly service projects. Handled subcontractor negotiations, secured all requisite project materials, and monitored gross profit margins. Led team of IT professionals in executing system upgrades and network infrastructure alterations.

• Mapped company’s first installation procedure encompassing all process components from sales through finance.
• Secured company’s first credit line with strategic business partner ADI.
• Structured and built national network of service and installation subcontractors.

Confidential, New York, NY | 2004-2005

Holding company of Xpresspa, the global leader in luxury airport spas with 26 locations in 14 major airports on 2 continents. Xpresspa also offers travelers an elegant and distinct line of retail products.

Captained nationwide build-out initiative, heading implementation of video monitoring network at all company’s retail locations. Secured requisite leases and managed network construction processes, including launching point-of-sale (POS) remote uplink capabilities. Propelled business growth by preparing and submitting requests for proposals (RFPs). Repositioned company by re-branding corporate collateral including promotional materials, logos, and website, and drove marketing effectiveness by creating website with online shopping cart feature.

• Skyrocketed monthly billings by 35% by arranging and executing incentive programs.
• Accelerated arrival of imported products and sped order-placement and design-change processes by instituting supply-chain connection with Asian purchasing office; connection improved direct-to-manufacturer communication and enhanced financial accountability and order-tracking capabilities.

Confidential, New York, NY | 2002-2004

Consulting firm providing financial and operational restructuring as well as forensic accounting and litigation support services.

Technical and Operational Advisor

Delivered technical support services and operational consulting for voice and data network. Supervised operations for struggling fire and security monitoring company, including formalizing processes and optimizing performance by combining network servers to centralize management. Oversaw daily administration of distressed food, beverage, and entertainment company, improving billing system controls and instituting manual and automated internal controls.

• Optimized operations of rural cellular paging company by relocating network operating center (NOC), streamlining processes through merging Windows NT domains and instituting text-to-web e-mail paging service, and reconstructing and recertifying 24/7 enterprise paging network.
• Boosted ROI for multi-office New York real estate company by installing Cisco-based IP telephony with accompanying backup feature; audited company’s IT and mapped thin client plan for existing and future users.
• Executed forensic audit of bankrupt telecommunications company, mapping network configuration, evaluating existing network equipment, and delivering resulting information to attorneys.

Confidential, New York, NY | 1997-2002

Building centric telephone company, providing voice and data services in 18 markets throughout North America

Director of Internal Networks

Built department and team from the ground up, from 1 to over 15 staff, providing IT support for more than 500 people across 18 offices. Executed voice and network installations for 18 offices spanning the United States and Canada. Completed build-out of 46,000-square-foot corporate headquarters facility, incorporating 24/7 lights out network operations center (NOC) and telephone switching room. Supervised network configuration, policies, and processes. Managed Windows and UNIX server farm including over 125 servers.

Other previous roles included Senior NT LAN / WAN Engineer, Manager-Network Administration, and Network Planning Administrator – OnSite Access, Inc., and Junior Systems Engineer – Dessault Falcon Jet. Details on request.

Bachelor of Science in Management Information Systems and Business Administration

Microsoft Certified – MCP# 1021357