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Its User Assistant Resume

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FijI

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Professional Experience

ITS User Assistant Confidential, Lautoka Campus Jul 2007 – July 2011

  • Assist with proper maintenance of all communication and computing equipment. Ensure proper maintenance checks and logs.
  • Install, assemble, configure and repair all communication and standard computing equipment.
  • Install, configure and upgrade operating systems and software, using standard office applications, security packages and specialized applications as required by the Campus.
  • Provide local contact and assist with Troubleshooting of communication and computer hardware, software, network problems; implement repairs and corrections.
  • Provide technical solutions or advice to resolve ICT incidents and problems.
  • Provide appropriate information to campus staff and students on ICT services issues.
  • Configuration and Maintenance of CISCO Router.
  • Assists users in the use of standard and specialized communication and computing equipment and software
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
  • Installation , maintenance of the Campus’s Accounting Software – MYOB
  • Installation and configuration of the Campus’s BookShop Management System – BookNet
  • Managing the implementation of the Cisco Academy Curriculum as well as ensuring adherence to the Quality Assurance Plan (QAP) in relation to that curriculum. This includes equipment, software, training, and teaching guidelines as outlined in the QAP.
  • Maintain and reconcile asset registers for various departments
  • Provide telephone/remote assistance for users with IT related issues
  • Maintain and manage IT pool equipment for borrowing by internal customers
  • Installation , configuration and maintenance of Library Automation System
  • Website Management – Using Typo3 (Content Management System) to update the campus website

USPNet Operator, Confidential, Lautoka Campus Sept 2006 – Jul 2007

  • Assist with proper maintenance of all communication and computing equipment as instructed by ITS. Ensure proper maintenance checks and logs.
  • Install, assemble, configure and repair all communication and standard computing equipment.
  • Install, configure and upgrade operating systems and software, using standard office applications, security packages and specialized applications as required by the Campus.
  • Provide local contact and assist with Troubleshooting of communication and computer hardware, software, network problems; implement repairs and corrections.
  • Provide technical solutions or advice to resolve ICT incidents and problems.
  • Provide appropriate information to campus staff and students on ICT services issues.
  • Assists users in the use of standard and specialized communication and computing equipment and software
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
  • Assist with the running and conducting of ICT development training for university staff and students on the use of ICT equipment and software.

Assistant IT Tutor, Confidential, Lautoka Campus , Fiji Oct 2005 – Sept 2006

IT Trainer, Confidential, Lautoka , Fiji Feb 2004 – Sept 2005

  • Teaching Year 1 & 2 Diploma Course which included :
  • .Net and SQL Server 2000
  • Winforms – C# & VB.Net
  • Develop desktop and client/server applications using Java and SQL Server 2000
  • Hardware and Software Troubleshooting
  • LAN administrator
  • Win 2K administrator – Active Directory , Backups , GPO
  • Providing Help Desk Support to Staff and Students

Other Key Competencies:

  • Operating Systems – Win XP/Vista/7
  • Servers – Windows 2K/2003
  • PHP Programming , HTML , CSS , JavaScripts
  • Java Applets/Servlets , Java Server Pages(JSP)
  • Programming Using VB, VB.Net & C#.Net
  • Oracle 8i/9i PL/SQL
  • Crystal Reports
  • C/C++ Programming
  • Anti-Virus Software : Mcafee , AVG , ZoneAlarm , CA Anti-Virus
  • Hardware : Dell , HP (PC & Printers) , IBM

Education & Credentials

  • B.A in Computer Science & Information Systems
  • Technical Certifications:
  • CCNA – Cisco Certified Networking Associate
  • Cisco Networking Academy
  • Curriculum Technical Lead

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