Customer Care Specialist Resume WA - Hire IT People

OBJECTIVE: To obtain a customer service-oriented position utilizing skills and interests, with opportunities for professional advancement based upon performance.

SUMMARY OF SKILLS:

Extensive direct customer service experience
Extensive collector experience
Experience in problem solving
Excellent communication skills in person or over the phone
Basic medical terminology
Knowledgeable of policies and procedures
Billing out of state insurance
10 -key by touch

EMPLOYMENT HISTORY:

Confidential 12/09-Current
Take care of twins a boy and a girl
Actively looking for employment

Confidential 3/09-12/09
Was on bed rest for most of pregnancy
Developed some post pregnancy issues
Released to go back to work 7/10

Confidential WA Dates worked 01/08-12-08
Patient Account Rep/ Billing
Worked claims that have been denied for Dialysis patients
Worked a book of business
Resubmitted UB40 claims
Called insurance companies to find out why the clams was denied
Called the facility to talk to the Social Worker for bilingual patients
Worked secondary claims to be resubmit claim
Resubmitted claims for payment
Submitted appeals as needed to the insurance company to have the claim paid
Submitted adjustments
Submitted transfers to supervisor
Worked Medi-Cal claims
Worked Medicare and Medicaid claims on DDEE systems
Submitted write off’s
Worked end of the month close

Confidential WA Dated worked 2/07-10/07
Customer Care Specialist/ Billing
Handled 100-150 calls per day.
Billed 2nd and 3rd party insurances.
Sent out itemized statements and financial aid packets.
Problem solved billing issues with the patient as well as the insurance company.
Took payments as well as set up payment arrangements on the account.

Confidential WA Dates worked: 10/06-11/06
Phlebotomy Externship
Performed venipunctures on oncology, chemotherapy, and geriatric patients daily.
Performed peripheral smears.
Logged in orders in the LIS
Performed urine analysis

Confidential WA Dates worked: 9/04-7-05
CSR/ Qwest Communications
Received 200-300 calls a day in regards to the customers telephone account.
Was able to turn off phone service or turn it back on.
Took payments and made payments arrangements.
Called customers to let them know that their phone could be turned off.
Sold Qwest products and services to existing customers.

Confidential, WA Dates worked: 4/03-2/04
Teacher
Assisted teachers in their classrooms
Helped on field trips
Prepared meals for the classrooms
Assisted in office when needed
Prepared the lesson and activity for the day

Confidential, WA Dates worked: 1/00-10/00
CRS/ Collector
Dialed out Target accounts 30-90 days delinquent.
Received payments via the phone or western union.
Advised the customer of possible credit reporting.
Called at least 300-350 customers a day per auto-dialer.
Knowledgeable FDCPA.

EDUCATION:

Course of study: Phlebotomy

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Customer Care Specialist Resume

WA

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