TECHNICAL TRAINING

Microsoft Office Suite Word, Outlook, Excel, PowerPoint 2003 and 2007, Windows Operating System, Internet and Email, Lotus Notes, Teloquent Interchange Call Center, Remedy Help Desk, People Matrix Database, People Soft Time Management, Deltek Systems Time Collection, Valiant/Vision Time Management and Scheduling, Contractor Time Reporting System, Jenark Business Systems for Maintenance Request Commercial and Residential Properties, KeyTrak Key Control and Maintenance Request for Commercial and Residential Properties and Kastle Systems Keycards

BUSINESS TRAINING

Alpha/Numeric/Government Filing (ARMA), Business English and Business Math, 10-Key Calculator, Customer Service and Telephone Courtesy

SECURITY TRAINING

GeoVision Closed Circuit Television, Heimann and Rapiscan Systems X-Ray Machines Luggage and Cargo Screening, Garrett Hand-Held Metal Detectors, Ceia Walkthrough Metal Detector and Ionscan Explosives Trace Detection

PROFESSIONAL EXPERIENCE

Confidential
Upper Marlboro, MD
Election Judge
07/2004-Present

Open and close polls, verify voters’ registration information in the automated precinct poll book, issue Voter Authority Cards. Provide general instructions to voters on the voting unit and assist disabled voters. Responsible for troubleshooting election equipment when problems arise with printers or computer and for contacting computer tech when necessary.

Confidential
Washington, DC
Concourse Security Supervisor
07/1999-01/2003

Provided one-on-one training sessions for new hires. Supervised 15-25 employees as assigned and prepared forms for daily operational use. Performed security screening of passengers using both walk-through and hand-held metal detectors, and performed necessary maintenance on equipment. Performed screening of passengers’ property using X-ray equipment, physical inspections and explosive-trace detection. Ensured safe and proper handling of dangerous goods until arrival of law-enforcement officers. Monitored security cameras at the checkpoint via CCTV. Testified as a witness in court on behalf of the Metropolitan Washington Airports Authority. Recorded and maintained FAA-mandated documents including dangerous-weapons tests for employees and logbooks. Made entries into shift log, checked for and reported security violations, logged incident reports and developed special reports for supervisor’s review. Patrolled all areas of the terminal and made security sweep prior to closing at night.

TEMPORARY ASSIGNMENTS

Confidential
Bowie, MD
Concierge
02/2008-12/2008

First point of contact for residents and visitors entering the building. Scheduled reservations for move-ins and move-outs using Microsoft Outlook Calendar. Responsible for entering and creating building maintenance request for residents using Jenark or KeyTrak and issued emergency keys for lock outs after verifying permission-to-enter form. Scheduled employees, track actual hours worked to prevent overtime before a new schedule shift was assigned. Monitored overtime exposure by comparing scheduled hours on a specific date as well as the days immediately preceding and following work shift. Filled potential staffing holes before they happen by finding available employees with the right credentials or certifications for every position. Used Valiant/Vision to enter and update time for work schedule.

Confidential
Bowie, MD
Administrative Assistant/Receptionist
02/2007-11/2007

Served as first point of contact for visitors and telephone callers to AEAI, Inc., responded to general email-inquiries and routine requests for information and forwarded to the appropriate staff member. Accepted incoming mail and packages and arranged outgoing, domestic and international mail. Coordinated the pick-up and delivery of express mail services to include Airborne, DHL, Fed Express or UPS. Set up new computer equipment and installed operating systems and other software. Responsible for troubleshooting when problems arose with copiers, printers, and computer and contacting vendors when necessary. Ensured that the door security system was functioning properly. This included the activation/deactivation of Kastle Systems keycards. Maintained electronic and hard filing systems, maintained and updated contact list, as well as staff members’ and vendors’ contact information to include telephone, address and email. Maintained and updated People Matrix Database with employee contact information for contract proposals. Responsible for travel arrangements including obtaining visas for travel outside United States, worked through travel agent to schedule and purchase airline tickets.

Confidential
Bowie, MD
Telephone Operator/Receptionist
01/2006-10/2006

Answered, assessed, and routed approximately 200 callers into the Call Center at The World Bank Group on a daily basis. Used Remedy software system to open, close and resolve help-desk tickets with a profound resolution rate. Used Excel for time sheets and used Microsoft Word to type memos. Researched internet and intranet for information/data for projects to convey accurate information to managers and staff.

Confidential
Bowie, MD
Receptionist
06/2004-09/2005

Answered multiple-line switchboard, and assessed and routed approximately 50-100 calls daily to appropriate persons or departments. Placed shipping requests, created shipping labels, signed and received shipments for client service members. Arranged transportation to and from the site for visitors and employees. Assisted Human Resources with entering into the HRIS database new hires, address/phone contact changes and department changes.

EDUCATION

Business Technology Division
Credits towards fulfillment of a business administration degree

Training Futures
McLean, VA
11/2003-05/2004
Clerical Business Training
Certificate of Completion