Career Profile:

• Experienced Technical Operations Engineer with solid experience managing all levels of multiple projects including budgeting and administration.
• Skilled at designing, installing and maintaining large critical communication networks.
• In - depth knowledge of Network operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
• Experienced working with multiple Network and Telecommunications products and services including Cisco, Avaya, Audio Codes, Dell and Juniper equipment.
• Experienced working with many different network monitoring tools including HP Openview, Solar Winds, IBM Tivoli and Nagios.
• In-depth knowledge of installing, maintaining and troubleshooting telecommunications equipment and services including POTS, T1, CAMA, Wireless VOIP.
• Experienced in the Implementation and Support of multiple Learning Management Systems

Skill Highlights:

• Excellent leadership and communication skills
• Skilled at taking complex technical information and translating the information into plain language so that none technical personnel can clearly understand the information.
• Proven ability to plan, organize, and manage Communications Company
• Intensely Customer Focused
• Background in Critical Communications, Satellite Communications, Network Management, Call Center Management.
• Background in creating and expanding business product lines

Operations Management:

• Managed multiple Global Call Centers.
• Handled all functions related to both Customer Service Call Centers and Technical Help Desk Support.
• Managed Multiple Satellite Headend Systems supporting Video, Audio Data Systems at Geographically dispersed Uplink facilities.
• Managed a Global Network of Satellite Installers of over 5,000 individual technicians to support various projects around the globe

Technical Skills:

• Advanced knowledge with IPTV protocols
• Transmission, Switching, and TCP/IP Fast / Gigabit Ethernet, Networking Protocols, Router Installation Configuration, OSI Layer Model understanding
• Experienced with Wireless networks, architecture and protocols, LTE, Mobile WiMAX, UMTS WCDMA, GSM, GPRS, EDGE, HSPA, wireless data and IP networks, system integration and validation, field testing and performance evaluation, RF testing, RF KPI validation, SIP/RTP, MIMO, OFDM/OFDMA, 4G/IMT Advanced, Radius/Diameter and TCP/IP
• Experienced installing and managing Cisco Wireless networks including Access Points and Wireless Controllers through use of Cisco NCS. Specifically working with 2200, 4400 series.
• Experienced in working with various VOIP Systems including CIsco Unification Call Manager various versions including 7.0, 8.6 9.0 the Audio Codes VoIP Media Gateways FXO, FXS Mediant
• Experienced working with Cisco Series routers and Catalyst Switches.
• Experienced installing and managing Cisco Jabber as a part of a Cisco Unified Communications System.
• Experienced working with WebEx as a part of a Cisco Unified Platform.
• Experience working with VMWare ESXI 4.1 5.5
• Field Engineer, visit tower sites, conduct cable loss/insertion loss/return loss and R56 inspection of sites
• Expert Trouble Shooter
• Advanced knowledge of electronic test equipment Signal Generators, Spectrum Analyzers, Oscilloscopes, Air Magnet, Multi-meters, Lan Analyzers, Opti-meters, etc. Anritsu, HP, Motorola Analyzers
• Advanced knowledge with the installation and troubleshooting of technical problems of operating systems and software programs. i.e., Windows 7, Windows 2000, XP, Microsoft Office, MS Project, Microsoft Outlook, Microsoft NT Server, Microsoft Exchange Server, Workstation
• Intermediate knowledge of SQL, PowerShell
• Advanced knowledge in installation and troubleshooting technical problems of PC hardware and peripherals
• Intermediate knowledge of Dell PCs and HP Net Servers, Switches Layer 2 and, Cisco Routers Layer 3
• Advance knowledge of TCP/IP, IIS, Either talk
• Advanced knowledge of telephony operations Digital/Analog, products and services
• Knowledge of Centrex, PBX and Voice over IP services and RoIP Radio Over IP
• Advance knowledge of cable systems cat 3, cat 5, RG 11, LDF-4-50
• Advanced knowledge of Remedy, GoldMine, Crystal Reports other trouble ticket tracking software
• Intermediate knowledge of long-term telecommunications plans
• Intermediate to advanced knowledge of MS Office suite proficient in the use of Excel and Access

Professional Experience:

Consultant

Confidential

• Working on various small consulting projects for private clientele.
• Designed, sourced and managed installation of POS system for new restaurant. Created network design, determined cable runs, installed POS hardware and software. Provided full documentation to customer. Designed and delivered staff training on system.
• Developed Digital Signage Platform for commercial venture. Sourced hardware, recommended platform, build initial deployment. Created training manuals and delivered training to personnel to run system.
• Working as technician on various short term IT projects ranging from installing DAS systems to repairing computers in offices.

Systems Engineer

Confidential

Design, Install and Manage multiple 911 Emergency Call Center Telecommunications Systems. Integrating COTS equipment and software with Frequentis proprietary software to support 911 Call Center communication upgrades throughout the Panhandle of Florida, Chicago, Illinois Maryland including all telephone communications Landline, Cellular Phase I II, VOIP, etc. and Radio Equipment Motorola P25, etc. . Integrate Dell Computers Switches, Audio Codes Mediant VOIP Gateways and various other network components to build fully redundant Call Systems with 100 uptime. Significant time spent with Sales Team developing network designs, RFP responses and delivering technical responses to both technical and non-technical audiences.

Responsibilities include:

• Conduct Site Surveys and develop customized installation plans based on the Site Survey results.
• Work with Software development teams in the United States and Europe to design, develop and test features specific to each installation.
• Creating customized integration plans to integrate various PBX Systems Including Avaya, Cisco CUCM versions 7.0, 8.6 9.0 into Frequentis Proprietary VOIP System.
• Extensive work with networking and telecommunications protocols including IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI Model. Specifically worked with Cisco VPN ISM to create secure networks.
• Supported Frequentis internal network system managing Cisco 2600 series routers, Catalyst Switches, CUCM version 9.0, Cisco Jabber WebEx.
• Supported Frequentis internal wireless network through the use of Cisco NCS.
• Extensive use of VMWare 4.1 5.5 in lab to create virtual server systems designed to replicate supported networks.
• Extensive work with MicroSoft Server 20, Exchange Server, Active Directory, Sequel Server Administration and RAID System Deployment.
• Employed SQL to import Customer Databases into Frequentis Software as well as manipulated Databases via SQL to customize Records management system.
• Wrote and deployed Powershell scripts to automate lengthy login scripts.
• Create detailed network designs and installation plans and developed logical schedules to meet customer requirements.
• Work with test teams to write and implement accurate test plans to ensure that software is delivered on-time, bug free and fully meets the needs of the customer.
• Develop training manual, admin manuals and installation manual specific to each installation. Delivered training to on site personnel as well as provided on site support during system role out and on going remote support.
• Physical installation on site of all equipment. Ensure that equipment is racked and cabled according to work order, conduct pre go live testing to ensure all components are working correctly and support live cut-over. Installed and configured all software including: Window 7. Windows Server 2012 LDAP, Active Directory, Access, Remote Desktop, etc, Frequentis Call Taker, Frequentis CAD, All VoIP software B2BUA, SIP Proxy Servers, etc, Dell Switch software, AudioCodes software.

President/Owner

Confidential

Developed a company designed around installing Large Screen Televisions and computers in Public Spaces connected via the internet and customized digital signage applications in and around the Frederick, Maryland area. The network shows a combination of entertainment programming and local advertising. Have combined Entertainment, Advertising, Texting Online Communities ie Facebook, Twitter, etc into a seamless network designed to create an effective advertising network focusing on small and medium sized businesses at prices they can afford. Grew the company to 7 host sites with a weekly viewership of over 45,000 people with and had over 40 local companies advertising on the televisions. As a small company, I was required to use Technical skills, Sales Skills, Accounting Skills, etc on a daily basis.

• Developed video presentations using various non linear editing platforms including Powerpoint, Adobe Photoshop, Windows Movie Maker, Camtasia Studio.
• Transcoded video and video across platforms including .wmv, mpeg2, mp3 mpeg4
• Developed strong business relationships with host business sites

Operations Manager

Confidential

• Managed both Sales and Operations team in a company specializing in the design and implementation of broadband wireless infrastructure systems, public safety radio communications, aeronautical communications, and RF spectrum monitoring systems.
• Specific projects/areas of responsibility included:
• Installation of a Frequentis 3020X touch screen Voice Communications Switch for the Belizean Civil Aviation Department, Belize C.A.
• Installation of a Mobile Access VE DAS install Ft. Belvoir, 4G LTE network architecture in-building solution to deliver multiple cellular services over a LAN infrastructure, Tested and validated with the Cisco Unified Wireless Network Version 9.0, 5-bar coverage for 2G, 3G, 4G services with MIMO. Extensive work with networking and telecommunications protocols including IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI Model.
• Supported Morcom internal network system managing Cisco 2600 series routers, Catalyst Switches, CUCM version 8.0 and internal Cisco wireless network through the use of Cisco NCS
• Installation of Mobile Access 2000 at the Loudon County ADC and the Lynchburg, VA ADC, Single broadband architecture supports multiple operators and mobile services from 400 MHz to 6 GHz including, GSM, CELL, PCS, iDEN, Public Safety, AWS, 700 MHz LTE, Paging, UMTS, DCS, WMTS, Integrated and transparent Wi-Fi support, maximize and build indoor network footprint for optimum coverage.
• Extensive work with MicroSoft Server 20, Exchange Server, Active Directory and RAID System Deployment.
• Broadband Engineer, configure Antenna systems and Backhaul circuits, minimize cost for managing GSM/EDGE networks, help migrate to LTE infrastructure reusing UMTS-HSPA sites.
• Engineering technical review, cable and antenna installation, wiring devices and control panels point to point, to include digital inputs/outputs and analog inputs/outputs.
• Programming, testing and troubleshooting system head end equipment on medium-scale systems.
• Technical Trainer, conduct technical training sessions Contribute to modifications of training objectives. Writes, edits, updates training programs, including outlines, text, handouts, tests, and designs exercises. Delivers training to large and small groups of students, and individually as needed. Familiar with and skilled in employing multiple training methodologies such, telephonic or email instructions, and in delivering training outside of the classroom on-site at the customers work areas.
• Completed complete overhaul of all marketing materials designed to create a unified comprehensive presentation of the company's capabilities.

General Manager

Confidential

• Manage Global Satellite Network for the Army Air Force Exchange Services AAFES supporting over 2,000 sites which generates 800k in revenue on an annual basis.
• Designed and build a small call center to support the installation and repair of satellite systems and digital media systems around the globe.
• Developed customized database to track daily operations.
• Wrote and implemented training manuals, call center policies and procedures and delivered training as required.
• Ensured proper staffing to handle call volume, email instant messaging support by accurately forecasting volume. This involved building a close business relationship with customer to be kept aware of upcoming projects, carefully monitoring the weather on a global basis to anticipate possible satellite outages and proactively calling sites to verify operational status.
• Sourced and ordered equipment and as needed ensuring that equipment was delivered to needed locations on time at the most competitive prices.
• Designed Implemented solutions to deliver AAFES television, radio and data communications to a wide variety of both digital and analog transmission equipment.
• Worked with AAFES to study the implementation of Distributed Antenna Systems to provide ubiquitous Wi-Fi/Cellular coverage on Military Installations throughout the United States. Wrote case studies to support the need and feasibility of the project. Studied all DAS system providers to determine which solution would be the best fit based on a performance versus cost analysis. Presented findings to the AAFES Management.
• Created proactive monitoring tools that enabled the company to provide outstanding customer service by being able to proactively respond to both network and individual service outages.
• Defined strategy and business plan for developing Wireless City-wide Networks.
• Designed Wi-Fi/Wi Max/Cellular/Public Safety coverage plans using a variety of propagation tools, sourced equipment, wrote proposals presented proposals. Partnered with various Wi-Fi/Wi Max/Cellular/Public Safety companies including Sasktel, Strix Systems, VanderStar Engineering, SST Wireless, Motorola Cisco Systems
• Won multiple contracts to install City-wide WiFi networks including LaCrosse, Wisconsin, Newport Beach, California Milledgeville, Georgia.
• Designed and installed prototype Cellular DAS system architecture in Calgary, Alberta. Designed integration with WiMAX/Wi-Fi and Cellular to provide 4 bar ubiquitous coverage throughout the buildings.
• Designed and supported internal network system managing Cisco 2600 series routers, Catalyst Switches, CUCM version 7.0, Cisco Jabber and WebEx. Performed multiple IOS upgrades.
• Accountable for all areas of a Global Business including overall customer satisfaction. Managed Call Centers in the United States and Europe to support World-wide Satellite Communications.
• Built strategic alliances with multiple Fortune 500 Companies that resulted in them increasing the amount of Business Television broadcasting they were doing by over 25 .
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Managed Wireless Internet Service Provider Company Hometown Wireless. Managed the supporting networkof Cisco 2601 routers and Catalyst Switches which were interconnected at Local LEC and the Wireless Access Points.
• Extensive work with networking and telecommunications protocols including IP subletting, DNS, VLAN's, SIP, RTP, QoS and the OSI Model.
• Extensive work with MicroSoft Server 2000, Exchange Server, Active Directory and RAID System Deployment.
• Served 4 Communities in Frederick County Maryland serving approximately 400 customers.
• Managed a combined customer service/technical support help desk.

Director of Technical Operations

Confidential

• Responsible for the operation and network security of Large Satellite Head End Systems broadcasting video and data around the globe.
• Managed multiple teams of satellite professionals including Call Center Personal, Technical Support Representatives and Satellite Technicians.
• Managed Global IT infrastructure supporting a global fiber network interconnected with a satellite network using Cisco 2900 series routers and Catalyst Switches. Network supported thousand of users across the globe. Supported multiple IOS upgrades.
• Supported global internal wireless network through the use of Cisco WCS
• Extensive work with networking and telecommunications protocols including IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI Model.
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Strengthened company's business by relocating satellite resources from multiple satellite uplink centers to on primary uplink center. This resulted in an ongoing annual savings of over 250,000 per year.
• Accountable for The Business Television Unit including overall customer satisfaction.
• Built strategic alliances with Customer Service Call Center and Technical Support Call Center that resulted in increased efficiencies for both Centers resulting in overall savings of greater than 25 by reducing the number of personnel needed per shift.

Manager Business Television

Confidential

• Part of the original Business Television Unit for Dish Network. Developed all original policies and procedures for the Department.
• Wrote and delivered contract proposals to potential new Business Television Clients. Developed strong working relationships with reseller networks.
• Managed team of Commercial Customer Service Representatives and trained them on the proper procedures for handling Business Television Events.
• Implemented and Supported multiple Learning Management Systems for Multiple Fortune 500 Companies around the world.
• Interfaced on daily basis with EchoStar Engineering to adjust the technical systems to meet the unique needs of the Business Television Unit.
• Served as the Technical Director for Charlie Chat's- a monthly program where Charlie Ergen would talk to the Satellite Technicians around the country. Responsible for ensuring set was ready and that all communications line was up and operational prior to broadcast.