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Data Entry Resume Profile

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NY

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OBJECTIVE:

Motivated and Creative individual seeking challenges in a career that will enhance and strengthen my professional development.

PROFESSIONAL EXPERIENCE:

Confidential

Title: CSSIII call center agent Premium Retail Services Assisted Sales and Training Rep Responsibilities include learning about products to professionally perform and execute demonstrations of product features and benefits at the same time building and improving consumer and customer relations by representing and fore filling the knowledge, understanding, and benefits of a particular product to customers. Confidential Provide care to Family member living with Cerebral Palsy until her death at age 20 in 20012. Currently, Medical Proxy and additional physical caregiver consisting of making decisions for medical, physical and mental health , for elderly aunt who is diagnosed with Dementia. Confidential

  • IT Customer Service Agent
  • Customer service- troubleshooting, password changes/resets and
  • hardware dispatching. Assist Secretaries with phones, and lunch
  • coverage, including but not limited to filing and faxing.

Training - worked closely with department management to define and implement technical training for new hire staff on CONNX and HSEN for New York State employees.

Confidential

Customer Service Technician Customer service -troubleshoot with customers via telephone to address problems with cable units. Collaborated with dispatcher to address problem service areas, and provide equipment diagnostics. Scheduled appointments for existing customers to replace faulty equipment and make new cable orders and installations. Collections- called customers to make arrangements to collect delinquent bills

Confidential

Equipment Repair Analysis Troubleshooting- equipment diagnostics and equipment repair Maintenance - cable units for Time Warner Cable and other cable providers in New York State.

Confidential

Billing/Data Entry Billed clients for ads placed in newspapers and magazines Printed and checked invoices before mailing out to clients, distributed insertion orders to staff for billing, checked invoice with insertion orders for errors, filing, phone coverage and Data Entry

Confidential

Medical Billing/Data Entry Confidential Dependencies Youth and Family Program Provided counseling to at risk youth via groups and self esteem workshops , following the philosophy of the program mission and supporting a safe, orderly caring environment. Also, worked with other program staff to assist with outreach/program development and billing

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