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Personal Shopper Resume

PROFILE:

  • Outstanding written and verbal communication skills.
  • Easily develops rapport with end users and technical specialists alike,
  • Broad design skills, which include both graphical design experience and system interface design.
  • Report Developer and Salesforce Administration experience.
  • Committed and responsible approach to development, testing, and support.
  • Currently working on Salesforce Administrator Certification.

TECHNICAL SUMMARY:

Various Windows releases

Microsoft Office, Project, Visio, Crystal Reports, Balsamiq, SQL Server, SQL Server Reporting Services

Auto CAD, ORCAD, PSPICE, ATMEL software package, Allen - Bradley PLC Software, RSVIEW, VisualPlant, Panel View Software, RSLINX, Lotus Notes, Outlook, Salesforce, Trailhead

Assembly Language, Borland C++, Visual Basic, assorted PLC platforms, Analog Devices DSP language, Script Editors

Team foundation Server (TFS), HP Service manager (hpsm), Jira

Salesforce Lightning, APEX, Visual Force

EXPERIENCE SUMMARY:

Confidential

Personal Shopper

Responsibilities:

  • Fulfill customer orders as requested; if items are unavailable provide alternatives.
  • Provide excellent customer service.
  • Manage schedule to ensure prompt delivery.
  • Work with store employees regarding out of stock items.

Confidential

Delivery Coordinator

Responsibilities:

  • Planed delivery activities and executed them based on the daily delivery schedule.
  • Coordinated and scheduled delivery capacity to ensure the store has drivers when needed.
  • Assisted leadership team in the orientation of employees in their assigned area of responsibility.
  • Reviewed the Order Management System for the next day’s deliveries and planed accordingly.

Confidential

Kitchen Leader

Responsibilities:

  • Coordinated deliveries and ensure drivers have all items needed before they leave the store.
  • Assisted managers in day - to-day tasks and run the kitchen.
  • Counted Cash Drawers at end of shifts.
  • Handled Customer Complaints.
  • Took large orders.
  • Scheduled shifts accordingly.

Confidential

Senior Business Analyst

Responsibilities:

  • Met with end users to collect requirements for the letter generation application.
  • Met with compliance to ensure business request met company and legal standards.
  • Maintained current letters as well as implement new letters.
  • Documented Project status.
  • Performed System Testing.
  • Production Support.
  • Conducted monthly meetings with stakeholders to ensure workload was in line with business needs.

Confidential

Business Analyst/Report Developer

Responsibilities:

  • Met with end users to collect requirements for the Agriculture Best Management Practices Application.
  • Created screen mock up and development specifications.
  • Designed and supported custom CRMs.
  • Developed test case scripts from user requirements.
  • Performed System Testing for Phase I and Phase II modules of the application which included client maintenance, scheduling, room/bed assignments and movement, client search and check in/check out, and tracking Therapeutic treatment.
  • Created Wiki content, on SharePoint 2010 project site, for end user manual covering all system functions.
  • Provided user training and proctored User Acceptance Testing.
  • Created custom reports using Microsoft SQL Server Reporting and Crystal Reports
  • Utilized Agile techniques.

Confidential

Desktop Support Analyst

Responsibilities:

  • Worked as Desktop Support for users in the area and Remote support to users across the country.
  • Assist users over the phone and at desk side, answer questions about Windows Operating Systems, applications, LAN and Wi-Fi connections, and email capabilities/functionality.
  • Worked on various projects: Ovations CMI QI, HP Lock Remediation, Macro Express Implementation.
  • Used HPSM to track daily work.

Confidential

Support Analyst

Responsibilities:

  • Worked as Next Day Support and Desktop Support during migration from Windows 2000 to Windows XP, project titled Hercules.
  • Assisted users over the phone and at desk side, answered questions about Windows Operating Systems, applications, and email capabilities/functionality.
  • Trouble Shot and setup computer hardware.

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