Skill Summary

• 5+ years of experience as a Software Tester in IT, Banking and Telecommunication industry.
• Good understanding of SDLC starting from Need Analysis to application going into Production.
• Exposed to methodologies like Waterfall, Iterative and Agile.
• Well exposed to Windows and UNIX operating System.
• Thorough understanding of all the stages of Software Testing Life Cycle.
• Expert in analyzing Requirements and well versed in writing Test Documentation, including Test Plan, Test casesand Test steps.
• Experienced in analyzing bugs and ability to interpret log files and associate them with defects.
• Expertise in preparing Traceability Matrix for mapping test cases with the requirements.
• Competent in performing Black box and White box testing.
• Knowledgeable in planning, designing and executing Smoke, Component, Integration, Regression, System and UA Tests.
• Seasoned in performing Database testing using DML, DDL, and DCL, TCL to different Databases like Oracle 8i/9i/10g and SQL Server 2008, 2005.
• Adept in Logging, Reporting and Tracking defects using various bug-tracking tools like Clear Quest, Bugzilla and Test Management tool Quality Center.
• Familiar with basic QTP (Quick Test Professional) functionalities like record and play, keyword view and expert view.
• Proficient in Production deployment and involved in testing hot fixes for it.
• Proven ability to support multiple projects under tight deadlines, often with competing priorities and complexities.
• Skilled in performing Entrance criteria on different builds for Sprint and Exit criteria for Production build.
• Experienced with Validation and Verification process making sure the applications are as per the user’s requirements.
• Good team player with excellent communication and technical skills and always eager to take up new challenges.
• Expert in multi-tasking and can work independently as well as in a team environment.

Technical Skills –

• Bug Reporting Tools : Quality Center 9. 9.2, Test Director 6.0, Clear Quest.
• Automation Tools : QTP (Quick Test Pro).
• Databases : Oracle 9i, Microsoft SQL Server 2005, 2008.
• Database Browsers : Toad, SQL Server Management Studio.
• Operating Systems : Windows 7, XP, Vista, 2008, UNIX.
• Languages : SQL, PL/SQL, C#, C++, XML, Visual Basic, Java.

Education

• Bachelor in Mathematics & Economics

Software Test Work Experience

Nov 2008 – Present: Confidential, Denver, CO

Confidential, provides software solutions for K-12 schools, to help the food service directors and nutritionists in planning menu items. These menu items are created and selected to accommodate the needs of the students with food allergies and dietary restrictions.

Confidential, flagship product, AllerSchool, automates the process of detecting and filtering food allergens in menu items for children with special dietary needs.

• Worked as manual Software Tester testing web-based applications on AllerSchool.
• Participated in daily Stand-ups as the projects based on Agile Methodology.
• Involved in requirements gathering sessions with school staff to determine highly sensitive areas of applications to be tested.
• Interacted with developers, school food administrator and parents to understand detailed requirements.
• Created high level test cases from requirements provided by school district, food director, dietician and parents.
• Authored and executed test cases on excel and logged bugs using Bugzilla.
• Tested different roles like Parents login, AllerSchool Admin and other users.
• Smoketested builds before putting them in production to make sure Exit criteria was being met.
• Logged, tracked, and followed-upon defects with developers.
• Performed Regression tests on modules like parents sign on, student profile update, menu analysis and entering menu data.
• Conducted Database testing using SQL for various aspects of application like Student information, allergens to food ingredients mapping, meals ordered by parents on a daily, weekly and monthly basis.
• Validated the successful creation, modification and repetition of monthly menus.
• Accurately tested filters for allergens so the menu items containing those ingredients don’t show up on list of menu items available to parents for their kids.
• Meticulously tested Admin (Super User) role as to allow modifications to menu items, calendars, users, parents and students.
• Verified that Admin is the only role who will have update and modification permissions and ability to lock/unlock records.
• Contributed towards testing various reports like Allergy stats in schools, menu and ingredient listing, and allergy friendly index.

Nov 2005 –Jun 2006: Confidential, Denver, CO

Confidential, formerly known as DPS Credit Union, is a Denver based non-profit financial institution that provides financial products and services to its members.

The Member services software was built for total automation of member access and billing services.

• Worked as an Application Test Engineer in Iterative methodology.
• Analyzed systemrequirements, developed user scenarios and created comprehensive testcases for different types of bank accounts like checking, savings, minor, IRA accounts and investment accounts.
• Created and executed test-cases for modules such as invoicing, billing, member enrollment, activation and login, in accordance with the business requirements.
• Used SQL queries to test the back-end accounting and member data.
• Performed functional, system and regression testing on different builds.
• Tested report printouts and manual journal entries with database for any discrepancies.
• Substantiate various reports like Monthly Invoices, Profit and Loss statement, Bank Transaction report for formatting and data issues.
• Worked with the Web Team in testing the main website and member access functionality.
• Accomplished Verification by going over requirements and checking software.
• Completed Validation by showing software and making sure users’ needs were met.

July 2004 – Oct 2005: Confidential, Denver, CO

Confidential, is a developer and supplier of mobile solutions for small businesses. It also provides IT consulting Services in the areas of wireless technology, telecommunications and wireless application development.

• Started as a Solutions Support Lead wherein my responsibilities included managing customer accounts, accounting and bills receivable.
• Provided customer support and user training on mobile devices and Smartphones.
• Interacted with developers and customers to understand user requirements.
• Developed test cases for creating and defining message services like instant messaging, e-mails and custom messaging like quote of the day, joke of the day, appointment reminders, stock quotes and news blips.
• Responsible for executing test cases and reporting defects and application issues to the development team.
• Performed Regression testing and UAT on mobile applications before every release.
• Carried out demonstration of quality assurance procedures to clients.

Other Work Experience –

• Worked as a Teacher Assistant for 3rd grade at Rolling Hills Elementary School, Cherry Creek School District, Colorado.

Nov 2001 – Oct 2002: Confidential, Fremont, CA

• Worked as a Substitute Teacher in New Haven Unified School District, Union City, California.

Aug 1997 -- March 1998: Confidential, Colorado Springs, CO

• Worked as a marketing and customer support representative in the Checks Department.
• Job involved marketing and customer problem analysis, customer verification and liaison.

Dec 1996 - Feb 1997: Confidential, Colorado Springs, CO

• Worked as a Core Solutions Representative, selling MCI products and services.
• The product-line included MCI-One, InternetMCl and MCI long distance service to corporations and end users.

Apr 1991 - Oct 1996: Confidential, New Delhi, India

• Co-founded a marketing firm. Primary focus was to identify and tap new markets for various consumer products &services.
• Developed marketing strategies to promote sales of consumer goods and services of multinational corporations.
• Designed marketing campaigns for consumer goods and services.
• Conducted employee training and organized trade shows.

Mar 1990- Mar 1991: Confidential, New Delhi, India

• Worked as Telecommunications Officer for Citibank N.A.
• Worked exclusively for Direct Business Unit (DBU) to market and promote banking and financial products.
• Job involved business development by promoting sales of various kinds of bank account and overdraft schemes to major corporations.