Salesforce Administrator Resume Profile MD - Hire IT People

Skills

Software: Microsoft Office Suite 2000, 2003, 2007, 2010 Access, Excel, PowerPoint, Word Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7 Norton Ghost installing drivers SharePoint basic HTML, blogs, and wikis basic understanding of database and SQL
Hardware: Cisco IT Essentials PC software and hardware HP desktops laptops Dell desktops laptops Lenovo ThinkPad laptops HP printers general computer builds and repairs hardware installations and swaps BlackBerry configuration
Networking: General networking experience running cables, troubleshooting connections, activating ports
Support: Helpdesk: escalation and documentation on ticketing system, customer service support email, phone, and in person
Certification s : Information Technology Training. Working towards CompTIA A Certification and Salesforce Admin

Experience

Confidential

List Marketing Salesforce Manager

Consult with 5-10 customers daily on the purchase of customized speech language pathologist and audiologist mailing list.
Generate customized list for email blast or postal mailing for purchase using in house software CALA
Create Contacts, Accounts, and Opportunities in Salesforce for potential clients
Charge and bill customers for purchase of custom list using ASHA custom Sharepoint site

Confidential

Salesforce Administrator/Receptionist

Create over 75 contacts and organizations daily to keep record of partners, investors, and other potentials
Develop custom reports to help keep maintenance of Vertical Response emails
Convert Leads, Clean-up Contacts/Orgs and Manage Users
Create Campaigns and upload contacts using data loader resulting in adding several contacts/users to any campaign
Enter correct data into the database while ensuring accuracy
Make room reservations for co-workers, guest and events
Answering calls and emails acting as the first point of contact for the company
Keeping inventory of office supplies and other company products

Confidential

Intern Salesforce Administrator

Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions.
Resolve Remedy tickets in a Salesforce queue by contacting users via email or phone to resolve Salesforce issues.
Create and administer training to existing or new users/groups allowing user to self-solve some Salesforce issues or perform different functions of salesforce.
Formulated account reports in Salesforce in order to efficiently create backups.
Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
Monitor and manage exception logs for back end system integration with SFDC to keep Salesforce updated.
Enrolled in a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities the one-year program includes college-level coursework, career training, and a six month corporate internship
Enrolled in Information Technology track, preparing students primarily for roles in desktop support, IT help desk, and business operations mastered coursework in computer networking, computer troubleshooting and repair, business writing, professional skills, personal finance, customer service, and critical thinking completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy
Earned 18 college credits in Information Technology and English in partnership with Northern Virginia Community College

Confidential

Medical Billing and Coding