Profile

• 10 years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.
• Extensive experience with analysis, design, Development, integration, customizations and implementation of Siebel applications.
• Proficient in analyzing business requirements, developing design and technical flow diagrams
• Strong Siebel configuration skills, Integration skills, database skills, Service Oriented Architecture SOA tools skills and development knowledge
• Experience of working in challenging projects and handled multiple roles - Module Lead, Designer, Onsite Developer, Application Support
• Have good working knowledge on Salesforce CRM
• Have good working knowledge on sql's
• Executed software projects for Telecom ,Life Sciences and Financial Services domain
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Skill Set

• SIEBEL: Version 8.1, 8.0, 7.8, 7.5.3
• Applications: Siebel Financial Services, Siebel eClinical, Siebel eMedical, Siebel eCommunications, Siebel Call Center, EAS
• Tools: Siebel Tools
• Skills: Have complete knowledge of Siebel Configuration and Integration EAI . Have worked
• on Workflows, Runtime events, Workflow Policies, Server and Browser Scripts, Business
• Services, Web Services, Data Maps, XSLT's, EAI Business Services, MQ..

SALESFORCE:

• Configuration, Apex Coding, VisualForce Pages, Triggers, Workflows and
• Approvals, Webservices , Data Loader
• Tools: Force.com IDE Eclipse , Workbench, SFDC Developer Console
• RDBMS: Oracle 10g, Oracle 8i, MySQL
• Languages: eScript, SQL, Apex Coding, Pl/SQL, UNIX, Perl, C
• SOA Tools: JDeveloper, SOAP UI, Altova, Oxygen
• Database Tools: TOAD, IBM DB2 Data Studio,
• Quality Management Tool: HP Quality Center
• Support Tool Service Manager, Global Resolution System GRS

Certifications/Training:

• Salesforce CRM - Building Applications with Force.com DEV 401 training and certification completed.
• Oracle Certified Siebel CRM 8 Business Analyst
• Oracle Core Consultant Course CCC Siebel certified consultant.
• Oracle certification for Siebel Product Model and Pricing Configuration
• Oracle certification for implementing AIA Application Integration Architecture
• Oracle certification on Integrating Siebel 8.0 applications
• Oracle certification on Oracle SOA Suite 10g

Professional Experience

Confidential

• Worked in Siebel Financial Services application both in Development as well as Production Support role .
• As an experienced Siebel consultant, responsible for Analysis and understanding of the Siebel Florida Blue processes and application functionalities for proper resolution and handling of support issues and tasks.
• Investigate root cause issues and provide necessary analysis/fix
• Perform monitoring tasks and jobs as per project scenario
• Created wrapper jobs for run time data fixes and data load
• Understanding functional docs and create Technical Design Document
• Development of functional requirements within timelines and ensuring high quality deliverables.
• Prepare Unit Test docs, migration checklist and helping Test team during testing

Confidential

• Worked with team to understand the implementation of Salesforce solutions .
• Created Triggers, VF pages to achieve several business requirements.
• Created new fields and modified page layouts as per business requirement
• Field Scheduling for scheduling and tracking customer facing events for activities like device implants, device checks ,programming of devices, customer education and other sales and service related activities .
• Account Contact affiliations and Address Management
• Implemented Sales Structure using Territory Management
• Installed managed app ServiceMax for work orders, inventory and dispatch management

Confidential

• As an experienced Siebel consultant, responsible for Analysis, design, development, testing and implementation of customized CRM solutions for new implementations and upgrades for our client Medtronic
• Worked on Siebel application production support for both Siebel CTMS Clinical Trial Management System and Siebel CRM applications extensively resolving tickets and facing the customer
• Have worked as a DEV lead/ developer for Siebel CTMS releases ensuring proper delivery of requirements, handling defects , resolving issues meeting with clients analyzing end to end solutions . Also did development/design review for Siebel CRM releases.
• Responsible for helping other team members and doing peer review of other developers technical solutions ensuring high quality solution delivery to our customer ..
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for estimation, design, development and unit testing part of project delivery
• Translated customer requirements into proper functional and technical design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.
• Did design and build some very complex functionalities in Siebel eClinical and eMedical application
• Worked on both configuration and integration related areas of application functionality
• Meetings with Client Team lead and Business Analysts in the design and estimation phase for CTMS

Environment: Siebel 8.0 Tools, Siebel eClinical, Siebel eMedical,

Team Size : 15

Confidential

• Project: - OneView SDLC Siebel CRM BT
• Was based in BT Office in Glasgow, UK as part of 'Interaction Management IM ' team.
• Design/development of other IM requirements
• Attending design workshops/conference calls with analysts/designers

Environment: Siebel 7.8 Tools, Siebel eCommunication

Confidential

• Was working as development lead/developer for this project for building CCOD application for clients of BT.
• Apart from development as a part of my role was responsible for understanding and explaining the features and technicalities of Siebel on Demand application to fellow developers and ensuring proper development of requirements.

Environment: Siebel On Demand

Confidential

• Was part of Order Management team.
• Went to on-shore for 1 week to BT Office, Ipswich for a Proof of Concept
• Did design work for few requirements using proper flow diagram and documentation.
• Did development of various requirements using eScript, configuration, Workflows, Workflow Policies, Run time events, EAI,Data Maps, Web Services, MQ etc.

Environment: Siebel 7.8 Tools, Siebel eCommunication

Confidential

• Initially did function testing . Preparing test plans, regression testing and understanding functionality.
• Did development of various requirements in Customer Management team using eScript, configuration, Workflows, Runtime events,etc.

Environment: Siebel 7.5.3 Tools, Siebel 7.8 Tools, Siebel eCommunication

Confidential

• Undergone training on multiple software languages and technical subjects during this phase.
• Cleared all exams on the technical subjects as per company training policy