Project Management position focusing on Program Development, Organization, Coordination, and Training.
Experience
Confidential
Abuse Fraud Analyst
Interprets and implements policies and procedures.
Develops and updates procedures and techniques.
Researched and organized materials for training curriculum.
Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Informed employees regarding the procedures to be followed for each matter we handle.
Consulted with engineers and executives to explain procedures and respond to questions.
Counseled subscribers in reference to their violations and compliance with legal and Comcast regulations.
Performs outage trending and correlation of customer reported service issues at regional and national levels across the various products.
Assists Tech IIs with outage management as required.
Confirms previous diagnostics and performs advanced triage, isolation, and complex trouble shooting and resolution for voice, video, wireless and high speed data escalated and/or Tier II trouble reports.
Provides exceptional customer service support to all individuals, XOC, XNOC, local market team members, and the organization supported.
Uses trouble ticketing system to identify trends and to correlate outage patterns.
Performs root cause analysis of issues affecting customer's voice, video wireless and/or data service. Escalate to appropriate agencies to resolve and promote ticket prevention.
Confidential
ARA Lockbox Technician
Installation of voice systems/networks in remote sites and support site relocations.
Responsible for ensuring transactions are balanced for reconcilement purpose.
Responsible for the processing of all MICR transactions received from Consumer Banking Centers and other internal PNC Departments that generate MICR documents.
Determine check negotiability and prepares checks for deposit according to specified procedures.
Utilizing PC and/or workstations enters check amounts/MICR information as needed and prepares batches/work units for further processing.
Confidential
Contract Human Resources Assistant
Responsible for interviewing and scheduling exempt and nonexempt candidates.
Maintain new hire communications and correspondence.
Provide candidates with company information.
Develop and assist in implementing orientation programs for new hires.
Coordinate all functions for new hires orientations.
Oversaw background checks and drug test paper work.
Provide administrative support by maintain employee records and performing data entry duties.
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