Summary of Qualifications 15 years of management, human resources (HR), and full cycle recruitment experience. Demonstrated ability to increase company revenues and market presence using a variety of strategies. Consistently exceeding goals and making significant contributions to individual, employee, and company success.

• Human Resources Management
• Total Quality Management (TQM)
• Quantitative Risk Management (QRM)
• Change Management/Succession Planning
• Recruitment/Retention/Training/Development
• Local/State/Federal/Labor Union statutes

Confidential - Alameda, California 7/2009-Present 
Nursing Administration Coordinator 
Strategic HR partner to HRM and Executive Director of Nursing Services in supplemental agency contract negotiations, administration, management, and Joint Commission compliance. Responsible for recruiting (permanent placement, short term, contract, per diem) more than 400 healthcare professionals in Critical Care, Telemetry, Emergency, Surgical, Dialysis, Oncology, and Infusion patient environments. Managed hospital and sister long term facility (South Shore) bed control and acuity. Required to be proficient in union contract interpretation and implementation (CNA-California Nurses Association, Local 250/SEIU-Service Employees International Union).

Confidential – Oakland, California 3 /2008-6/2009 
Chief Operations Officer (COO)
In charge of internal and external business operations for the company’s California Division in addition to recruiting and retaining clients and healthcare professionals. Additional tasks included full cycle recruitment of managers, healthcare professionals and administrative staff. Restructured the division as a result of (field) healthcare personnel and administrative turnover, contract administration and management. Revitalized former business relationships and identified additional revenue opportunities with existing clients. Reorganized quality assurance and compliance programs, marketing strategies, and public relations efforts. Enhanced HRIS functionality to correlate more effectively with client management, candidate recruitment and compliance. Improved work relationships between the California and (corporate) New Orleans offices, instrumental in company website enhancements to increase online traffic, developed employee recruitment initiatives, retention incentives, and total compensation programs.

•  Increased company profitability by 12% with $100,000 in gross billings by 2nd quarter 2008.
•  Facilitated the California division through its first Joint Commission Survey which earned the company Certification with Distinction.

Confidential– Norwalk, Connecticut 11/2006 – 2/2008 
Search Consultant 
Full cycle recruitment of Board Eligible and Board Certified Physicians in Forensic, Child/Adolescent, Geriatric, Med-Surg, Acute Care, Private Practice, Single Specialty, Multi Specialty, consultative liaison, and Community Mental Health environments on a permanent basis. Recruited and placed Medical Chiefs of Staff, Joint Chiefs of Staff, Medical Directors, and practice partners. Recruited physicians using a wide array of HR and recruitment tools such as Internet and client leads, physician lists, referrals, mass mailings, trade shows, trade publications, company newsletters, resident and fellow programs, and various physician based websites. Enlisted new practice clients through cold calling efforts and physician and medical practice referrals.

• Ranked 7th in the top 10th percentile for consultants under one year with $200,000 in billings for 2007.

agostini & associates, inc. – Sacramento, California 5/2003-10/2006 Regional Director
Managed, recruited, and trained new employees in the Human Resources (HR), Recruitment, Quality Assurance, and Administrative departments. Supervised revenue activity for high volume clients, served as client and employee conflict mediator, contract administrator, and company arbitration and litigation representative. Charter member of the company\'s Professional Advisory Committee (PAC) which served to benchmark the organization against its more successful competitors, increase client visibility, market share, reduce percentage of clinical and professional errors, improve customer service, total compensation packages, employee (production) incentives, and strategies to achieve further ROI throughout the organization.

• Introduced action plan that reduced costs associated with field personnel by 30% ($150,000) per annum.
• Directed a team of senior recruiters which resulted in 40% ($18 million) of the company’s annual revenues in 2005.
• Decreased the percentage of unemployment claims (administrative and healthcare personnel ) from 2.2% to less than 1%.

Confidential– Moraga, California 11/1995-5/2003
Staffing Coordinator/Director of Staffing/Associate Administrator/Staffing Coordinator
Staffed healthcare personnel in acute (hospital) and home healthcare professionals to work in skilled nursing facilities, assisted living communities and residential homes for short term, long term, and hospice care. Healthcare personnel recruited through employee referrals and incentive programs, trade publications, client referrals, and industry trade shows. Promoted to Director of Staffing, September 1997 whereduties included managing evening shift staffing team. Promoted to Associate Administrator in October 1998, reporting directly to the Chief Executive Officer (CEO) and was responsible for daily operations of the organization (HR, management, marketing, recruitment, staffing, and public relations)

• Established, recruited, staffed, and brought satellite (San Jose, San Francisco, and Modesto) offices to profit level of $55,000 per month within 1st quarter of operation respectively.

Business Administration/Global Management 
Graduate Human Resources Certification
Bachelor of Science in Business Marketing
Associate of Science in Sociology