Work history

Confidential

Nortel Sr. PBX Technician/Technical Project Coordinator/Team Logistics Administrator

Technical Administration

• Assists and support the Telecom Branch Manager Government officials and COR with analyzing the performance of ongoing programs and projects. Support meetings, draft and review documents, correspond with government criteria and other contractors, provide technical representation on Telecommunications in relations to DOD standards and provide other related services in the performance of ITD DOD Telecommunications environment.
• Other activities include but are not limited to the following: Operations Research - Evaluate the Government's program/projects to determine whether they are working optimally towards their objective goals in Telecommunications/DISA. Review documentation from other Vendors and or contractors as well as draft documents for review by the Government. Evaluate and recommend technical expertise for all Telecommunications programs and projects which aids in the development of strategies to minimize any impact of services etc. Participate in the review of Telecommunication systems that require coordination and oversight of all materials related to JDIC and DIACAP procedures. Manage and disseminate documentation for Government programs and projects as required for
• Telecommunications. The level of detail required in each file shall be directed by the Government as appropriate for the program/project/cost. Administer files so that the Government can easily access needed data at all times without the assistance of Contractor personnel. This includes tracking contracts, finance, and logistics information related to projects and cost through Government database. These experiences are related to enhancing the efficiency and effectiveness of technical procedures and or business processes by creating/coordinating written guidelines for day to day Telecom operations for technicians and administration logistics for the Telecom Team.
• Other Experience to include: knowledge of all telecom systems including digital, analog, voip, administration/ coordination of telecom budgets, ordering Telecom equipment, and or training technicians that has a direct impact on operations and missions for Command.

Technical Support Nortel Sr PBX Technician

Responsible for add/changes/moves, updates and maintenance performed on the CS1000 VOIP Voice Over Internet Protocol and PBX systems, maintains and support the Nortel Call Pilot voice mail system for over 10,000 mailboxes/menus, responsible for coordinating NNMC, WRNMMCB and Navy Health Care Systems requirements for major telephony projects, monitor, test and maintenance support of systems, responsible for assisting with updating NNMC call center/call pilot menus for clinics, patients, and hospital using office automated software responsible for working with Telephony Team which administering ACD systems, analog business sets, VoIP phones, TDMA devices, one x agent desktop, voice mail, and conferences create, verify and manage Telecoms inventory for the command and day to day use for PBX and cable techs also assume lead role for new Telephony Projects of new systems and act as a liaison with existing Telephony vendors.

GDIT/Star Point/Avaya Government

Confidential

• VNOC Monitoring Specialist 4/2011 8/2011 Responsibilities included monitoring Nortel CS1000 systems, Call Pilot,
• TSMI, Contact Center Manager which included solving, documenting, and reporting alarms and errors, access and utilized office automated software and or following procedures to overcome problems/solutions also responsible for monitoring these network elements and reacting quickly to system network alerts using the monitoring tool/diagnostic tools NETIQ .

Catholic Relief Services

Confidential

• Telecommunications Engineer 5/1991 November 2010 Over sixteen years of management and supervisory experience of personnel and proven efforts in reducing cost for telecommunication with savings exceeding 500,000 annually for the Agency Supervised and monitored IT Administration/Telecommunication staff including arranging adequate coverage help desk telecom and day to day support of all administrative duties relating to the operations of IT Administration/Telecommunications.
• Also, served as a technical manager and lead support telecommunications engineer on all telephony systems including hardware, software and VoIP/digital technologies for systems such as CS1000, BCM, Call Pilot Server, TM Servers, Conference servers, BES Servers and Secure Logic Protocol Servers, responsible for telecom spearheading, directing, implementing and executing of all systems including upgrades, maintenances, and day to day changes of 6 large telephony Admin systems. This experience included administration of hardware and software to support MAC activity or CLI for all voice communications, and or troubleshooting requirements for dial tone and VoIP services implementing policies and procedures for telecommunications, monitored and managed IT financial documents as well as prepared telecommunications budget requirements for the agency assisted IT Director with all short and long term planning and implementation of new Telephony systems key planner for all Telephony functions associated with communications and maintenance of telecom systems for the Agency, also responsible for call detail data reporting, circuit and trunk monitoring , telephony business set IP sets, analog devices, mobile devices, PDA devices, satellite phones, automatic call distribution, internal conference systems and voice mail systems ordered, defined, developed telecom systems and investigated all future telephony hardware and software equipment purchases, managed personnel, administrative issues as well as performed performance rating for all Telephony staff