Core Strengths:

• Three years planning, developing, and implementing outreach for conservation and agriculture programs for the US. Department of Agriculture USDA .
• Three years contract and document automation using ProTracts and Toolkit.
• Three years of Working with multiple agricultural entities including by not limited to the EPA, Penn State Extension Service, Chesapeake Bay Foundation, Farm Service Agency, Bureau of Forestry, and many Environmental and Agricultural Magazines.
• Three years of crop and livestock marketing, attending agricultural events, promoting programs, and writing outreach activity plans for multiple agricultural programs.
• Five years or more of office, and clerical experience.
• Three years of experience in developing and implementing public relation plans and policies for the Natural Resources Conservation Service.
• Expert experience writing in multiple styles and formats including APA and MLA and Technical Writing Styles or techniques.
• Experience analyzing effective outreach practices to verify areas of improvement
• Ability to communicate thoughts in a simple and clear way also utilizing the Federal Plain Language Act.
• Three years of experience writing and managing federal contracts.
• Excellent customer service and team work skills.
• Possesses creativity and initiative with good judgment skills.
• Detail oriented and ability to work independently.
• Possesses outgoing personality, self-confidence and ability to understand human psychology.
• Highly skilled in using software applications for various presentations Publisher, Word, Excel, Power Point, Outlook, Visio and multiple social media and photo and video editing software including In-design, and Photoshop, Knowledge of social media including Facebook, Twitter, LinkedIn, Blogs, and YouTube.
• Proficient in developing and writing messages as well as presenting diverse ideas in a concise and logical manner.
• Excellent editing and proofreading skills.
• Ability to multitask in a fast paced environment.
• Excellent skills in developing educational lessons for students ages k-12 in grammar, English, reading, conservation and natural resource subject areas.

Professional Experience:

Confidential

Jr. Technical Writer

• Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, tone, and terminology.
• Utilizes Document Management Software DMS to automate, edit, and control documents for secure client processes.
• Maintains records and files of work and revisions to follow Lonza, FDA/Regulatory, GMP, and ISO standards.
• Writes, Edits, standardizes, or makes changes to material with other writers, subject matter experts, or other experienced personnel.
• Offers suggestions for clarity and understanding of complex information including calculations, process flow, and process determinations.
• Confers with customer representatives, vendors, plant executives to establish technical specifications and to determine subject material to be developed for publication.
• Reviews published materials and recommends revisions or changes in scope, format, content, and methods of reproduction and binding.
• Authors documents and sets attributes for search, usability, and training using Lonza Documentum Software.
• Drafts and edits SOPs, Validation Procedures, Batch Records, Quality Control Sheets, Material Specifications, Work Instruction, and Forms for both secure clients and general cell therapy practices.
• Creates and selects photographs, drawings, sketches, diagrams, and charts to illustrate materials.
• Utilizes knowledge and understanding of biology, medical terminology, and terminology used in the cell therapy and medical industry.
• Offers experience and expertise in automating and standardizing documents for Error Proofing Systems EPS .

Confidential

Management Assistant

• Prepares Conservation contracts and grants using document automation software Protracts.
• Drafts conservation plans using Toolkit a document automation software program compatible with Excel.
• Communicates with customers to mage grant payments and verify compliance with federal program guidelines.
• Follows federal laws and policies as they apply to conservation programs and outreach.
• Handles the responsibilities of planning, developing and implementing media plans for the organization.
• Organizes agency outreach program through SharePoint in order to collect and analyze outreach data in over 100 field offices throughout the state also making materials accessible and convenient for field to use approved communication products for the public and specified audiences.
• Works collaboratively with Media Relations department to develop communications strategies and plans for local, state, and national projects documenting all progress.
• Communicates with internal communication staff to ensure clear messages and proper grammar and flow.
• Handles communication barriers for diverse audiences.
• Drafts news releases, conducts interviews, and develops feature stories for publication on websites, blogs, and social media.
• Evaluates as well as reviewed Unit's media and public relations guidelines to meet organizational policy and needs.
• Serves as center of contact for outreach training, creative solutions, and ability to meet strict deadlines with little notice.
• Works with several organizations with similar missions including Bureau of Forestry, Conservation Districts, Penn State Extension, RC D, Farm Service Agency, and other Grass Roots, advocacy, and community groups.
• Develops several campaigns including a Pollinators for Farmers campaign that utilizes zero resources to obtain roadside advertising and help the NRCS mission.
• ArcGIS certified and knowledge of NEPA compliance and Cultural Resources.
• Coordinates conventions and represents organization at tradeshows such as Farm Show, Ag Progress Days, and local events such as Eco Days and other environmental events.
• Processes and develops contracts and payments using ProTracts.
• Conducts field checks for cropping rotations and conservation plan follow ups for compliance.
• Modifies contracts and cancellations as needed.
• Conducts office audits including outreach audits and audits on EEO regulations.
• Collects copier data to compare usage with several USDA departments FSA, NRCS, Conservation Districts.

Confidential

Optician

• Processes eyeglass sales for customers including fitting, and cutting of eyeglasses.
• Completes medical pre-screening to check for glaucoma and read eyeglass prescriptions as well as check for health risks that affect vision such as hypertension, diabetes, and family history.
• Processes insurance claims and authorizations for insurance companies and patients.
• Maintain customer correspondence, reminders, and billing documents.
• Completes customer training on different bifocal uses.
• Promotes eyeglass and contact lens sales.
• Completes instruction of contact lens wearing practices for new patients.
• Develops display tables and sale advertisements.
• Maintains office for long periods for management.
• Maintains computer system.
• Uses office equipment including lensomter, visual fields, and tonometry.
• Calculates inventory and products for sale for store records.
• Maintain office and clerical duties.

Confidential

Optician

• Prepares annual reports and writing proposals for various projects.
• Prepares visual presentations for meetings, internal displays, and conferences.
• Maintains customer correspondence, reminders, and billing documents.
• Processes eyeglass sales for customers including fitting, and cutting of eyeglasses.
• Processes insurance claims and authorizations for insurance companies and patients.
• Completes check-in procedures and equipment use including lensometer, visual fields, and eye tonometry.
• Completes medical pre-screening to check for issues that may affect eye health including diabetes and heart disease.
• Completes customer training on different bifocal uses.
• Promotes eyeglass and contact lens sales.
• Instructs patients on contact lens wearing practices to new patients.
• Develops display tables and sale advertisements.
• Maintains office for manager as necessary.
• Calculates inventory and products for sale for store records.
• Buys and maintains inventory from wholesale distributors.
• Designates a price for new inventory as needed.
• Maintains office and clerical duties as well as office records and files.

Training and Skills:

• Proficient in Microsoft Office Publisher, Word, Excel, PowerPoint, Visio, Paint.net
• Completed training for ProTracts, and Toolkit September 2009
• Completed training in Blackboard communications, Desire to Learn D2L
• Livetext, and Flash Video Course for use in the classroom 2009
• Business Writing: How to Write Cleanly and Concisely Ag-Learn 2009
• Business Writing Editing and Proofreading 6/2010
• The Mechanics of Communicating Effectively 7/2010
• NARA Records Management for Everyone 2/2011
• Creating Customized Publications with Publisher 2007
• Writing to Reach the Audience 12/2009
• Plain Language Act Training Ag-learn March 2012
• Adobe In-Design CS4: Fundamentals Ag-Learn March 2012
• Advertising Costs, PR Pays 2/2012
• Conducted and developed training on Outreach Methodology 2011
• Behavior Based Safety
• Error Proofing Systems 2014
• Safety in Motion 2014
• Cell Therapy Business 10/2013
• Cell Culture 101 10/2013
• Aseptic Gowning 10/2013
• Standardizing the Workplace 12/2013
• GMP 4 Hour Training October 2013
• ISO 9001 Training 10/2013
• Yellow Belt Certified 2013
• Design and Deliver the Perfect Presentation 05/2014
• Documentum 09/2013 DMS Author Training 10/2013
• Technical Writing by Hurley 2014