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Computer Support Resume Profile

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NY

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CAREER OBJECTIVE Make use of my experience and have the opportunity to advance.

QUALIFICATIONS

  • Over 23 years of experience in computer hardware and maintenance
  • Knowledge in Windows 8, Windows 7 Professional, Server 2003, XP Professional, Windows 98, Windows 95, Windows NT4.0, NT 3.51 Server, DOS
  • Trained in Customer Service Techniques
  • Electronic technical background in board repair

EMPLOYMENT

Confidential

Position Computer Support Technician

Duties As a Computer Support Technician / IT Support Coordinator, I provided field and help desk support on over 500 DELL and HP systems for the students and faculty district wide. This includes hardware and software installs to systems as needed. I built and configure new systems for deployment and replacement of nonfunctioning systems. Most repairs of the nonfunctioning systems are repaired at my bench in the shop. I perform preventive maintenance on all systems when being upgraded, this reduces down time and keeps the classrooms and Administration office up and running. As needed, I provide printer maintenance support as well. I created all of the system images and provide installations by using Symantec GHOST software, Microsoft System Center and drive replication using Omni clone system witch preps all the drive with a preconfigured system image for each computer. The platforms are made up of XP Professional, Windows 7 Professional and Windows 8 operating systems. I maintained all laptop installations and perform all of the hardware repairs and Wi-Fi setup. I help support users on the network servers using administrative tools in Active Directory. I rely on remote control services like Hyena combined with VNC and MSTSC in Windows to control workstations and servers. I setup and support interactive Smart Boards and maintain the software updates. I setup and maintain portable distance learning systems from New England Systems.

Confidential

Position DocSTAR Production Technician

Duties I manufactured DocSTAR systems and ran quality control tests on new hardware and created installation manuals. I held this position for several months until promoted to Technical Support Coordinator. As a Technical Support Coordinator I supported DocSTAR dealer technicians in the field to install, upgrade hardware/software, and trouble shoot all problems. I handled local capital district calls from end users on how to perform various functions within DocSTAR Imaging System. As a secondary function I handled all laptop e-mail installations for our field personnel using Novel Global Remote MHS Mail in conjunction with Microsoft Mail. Other software includes Microsoft Office, ACT2, and Fax/Modem software. I also performed hardware repairs to the laptops when necessary.

Confidential

Position Service Technician

Duties Service of all brands of personal computers, including, IBM, HP, DELL, Gateway and Compaq desktop systems and laptops. Long term field assignments were occasionally required which included network upgrading and Operating System migration while working for BitWise Designs Service Department. BitWise was in negotiations to acquire Computer Professionals Inc. to manufacture and service the BitWise line of personal computers. At this time I transitioned to BitWise Imaging Department.

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