EMPLOYMENT OBJECTIVE

A result driven Systems/Network Engineer and IT Professional with over 25 years of demonstrated excellence in supervision and technical support services with expertise rooted across a wide array of government, military, and commercial environments and programs, searching for a position in the Information Technology or systems engineering support services, system administration, or the customer service management field where my experience can be utilized to improve customer satisfaction, improve project quality, and expand my skills and abilities through exposure to new environments and technology.

SUMMARY OF QUALIFICATIONS

Technical Support Services Installation, Configuration, Troubleshooting, Repair

• Top-Secret cleared IT Professional with solid engineering and technical support experience obtained from military and civilian installations supporting DOD services while providing leadership, administration, direction of personnel, technical consultation services and on-site/remote technical support for diagnosis and repair of computer IT systems and networks. Implemented, integrated, configured, provided quality assurance in order to maintain operational integrity. Able to handle multiple projects, management and program duties while ensuring customer satisfaction is high and downtime is minimal.
• A solid project and program management experience for commercial, government and military installations, with expertise in PC hardware shop set up create/refit/overhaul development of maintenance procedures implementation of shop safety protocols create/maintain IEEE and ISO compliance procedures establishment of Electrostatic Discharge ESD control methods, protocols and equipment physical network topologies and server hardware installations, integration, configuration and maintenance quality assurance development of life-cycle/repair/maintenance plans and procedures and the utilization and improvement of network diagnostic techniques, equipment and tools.
• Highly knowledgeable in the development of technical training materials, content, and personal instruction for junior technicians and personnel in the areas of in-depth electronic theory and repair, computer systems and network theory military standards and guidelines practical application and techniques for network troubleshooting, diagnosis and repair of physical networks and network equipment server installation/set up/configuration basic and advanced repair techniques regarding utilization of network diagnostic equipment and tools. Drafts comprehensive training procedures and instructions regarding troubleshooting methodologies to junior technicians for the installation, configuration, maintenance, troubleshooting, diagnosis and repair of Dell, Sun, HP and Sun servers, storage area networks, switches, routers and workstations printers, scanners, copiers, digital senders and plotters maintenance of physical networks via installation, testing, troubleshooting, repair of network backbones and data transmission lines via fiber optic, Ethernet, RF and coaxial cabling media. Performs organizational management through direction of personnel assessment of personnel technical skills,proficiencies and weaknesses executes performance reviews, conducts interviews, instructs and trains technicians, assigns tasks and revamps project
• goals under rapidly changing environments to meet customer needs. Administrates all
• aspects of technical, operational and logistical support for personnel training, procurement
• of computer systems, diagnostic equipment and tools, allocation of repair parts, utilizing key
• functions of inventory management, inventory control and accountability, resource allocation, and maintains
• deadlines and scheduling.

TECHNICAL EXPERIENCE

IT Certifications: A , Network Plus N

• Server Hardware:Dell Power edge Servers: 850, 1650, 1750, 1850, 1950,
• 2450, 2550, 2850, 2950, 4600, 6600, 6950 Compaq Servers: ML370 and ML330 HP Proliant Servers: DL360, DL380, DL580 Accelerators: 4900 and 6800.
• Server Install/Repair:Install/Troubleshoot/Upgrade components/sub-components/peripherals for Dell/HP/EMC servers to include chassis, motherboards and main boards, CPU's, power supplies, RAM/ROM memory, hard disk drives, Raid controllers, hard disk drive controllers, Ethernet Network Interface Cards NIC'S , video graphics card, Host Bus Adapters HBA and blade servers within a HP/Dell

Enclosure Environment.

• Operating Systems: Microsoft: Windows Server OS: NT4, 2000, 2003, 2008
• Windows OS: 95, 98 Second Edition, 2000, XP, Vista, Windows 7/8 Linux: Red Hat Enterprise 4 Unix: System V Release 4.
• Workstation Hardware: Dell/HP/Gateway/Lenovo/Compaq/Micron.
• Laptop/Desktop Hardware: Dell: Lattitude, Inspiron, Optiplex GX-260, 270, 540, 720 ,
• XPS HP: Pavillion, TouchSmart Sony: VAIO.
• Storage:EMC: AX4-I, AX5-I Storage Array Dell: PowerVault SAN 750N, 755N.
• Network Hardware: Cisco Routers: 2600, Cisco Switches: Catalyst 2950, 3750,
• 6500, 3COM Switches: H3C S5800.
• Network Management Tools: Integrated Lights Out ILO , Remote Desktop, SMS.
• Inter-networking Components: Patch Panels: Black Box, Panduit Distribution Nodes,
• Junction Boxes.
• Data Transmission and Cabling: Fiber Optic: Single-mode, Multimode, ST, SC FDDI
• Ethernet:RJ-45/Cat 5e, Cat 6, RF: Serial, RF, SMA, BNC, CATV:Serial: RS-232.
• Network Domain Experience: Nipernet, Sipernet, Top-Secret, SIOP.
• Information Assurance: DISA, PMO, DIACAP, STG, IAVA.
• Messaging: Microsoft Exchange 2003.
• Software, Tools and Utilities: IIS 4.0/5.0, Microsoft TCP/IP, Active Directory, DHCP, WINS, DNS, Static IP, Wireless Networking, Firewalls, Brightstor, Replistor, Double-Take, ArcServe, Symantec System Recovery SSR , Backup Exec System Recovery BESR , File-Splitting Tools, Fortezza, Sectera, PKI Certificates, Remedy, Support Magic, Knowledge Management System KMS 3.2.2, KPS 3.5, Crystal Reports, Active Gold CAC, OCS and Visio.
• Database: Microsoft SQL Server 2005/2008 Proprietary for the Automated Message Handling System AMHS ,
• Clients: Terminal Server, Thin/Thick.
• Advanced Tool set Knowledge: Net Stat and Netmon, Microsoft debugging Tools for Windows.
• SATCOM Hardware: GBS and NECC.
• Telephony: PBX, VOIP.
• Office Applications: MS Word, MS Excel, MS Access, PowerPoint, MS Outlook, IBM Lotus Symphony, Open Office and Apache Open Office.
• Browsers: Microsoft Internet Explorer All Versions , Mozilla Firefox, Nightly, Opera, Comodo Dragon, Safari, Netscape Communicator, FTP, VPN.
• Printers: Dell, HP, Cannon, Lexmark and Panasonic.
• Ticketing Systems: Support Magic, Remedy, SM7 and SM9.

EMPLOYMENT HISTORY

Data Center Infrastructure Delivery Engineer

Confidential

• Responsible for all Mission Critical and Non-Mission Critical Servers, Appliances, Cabling and General Upkeep
• of the Data Center.
• Racked and Stacked Blade BL , DL , ML and Stand-Alone Servers.
• Decommissioned Servers. If owned, Servers were put back into our inventory. If leased, we attempted to sell or
• serial swap them.
• Ran cabling for all new installations which included: Cat5, Cat6, LC Storage, Flex-10, Flex Fabric and DAC
• Cabling as well as Power.
• Assisted with Power Installation Requirements.
• Responsible for Daily Data Center Walk throughs. Any Server or Appliance issues were annotated and the
• Owners of the equipment contacted for immediate resolution.
• Created Change Requests and Tasks within SM9 for all work being performed in the Data Center.
• Updated Data Center Documentation: Visio Drawings, Proprietary .html pages and Inventory spreadsheets.
• Maintained Lease End Processes.
• Maintained and in charge of Inventory throughout the Data Center.
• Responsible for Access to the Data Center and it's associated Labs.
• Assisted 3rd Party Vendors and other IT Groups within Ferguson.
• Revised and Created Data Center SOPS.
• An Integral part of the Interview Process for New Hires and or Interns.
• Make on the go decisions as to Best Practices.
• Part of the Enclosure Migration Process.
• Maintained a great re pour with my Data Center Group, Upper Echelon, System Administrators and Owners of
• the Equipment within the Data Center.

Premier Support Field Service Technician

Confidential

• Provided IT Support for several VIPS and EVIPS as well as our standardized customer base.
• Responsible for maintaining and keeping SM7/Remedy Tickets up to date as well as resolving them in a timely
• fashion.
• Assisted our Government CTR'S in multiple tasks in order to better support our customer base.
• Continuously Training with several entities in order to be HP, DOD and Comptia compliant.
• Received Several Ada-boys from 06's and above as well as from our normal customer base.
• Reported Directly to the GS CTR, SDL and Queue Manager on all issues.
• Maintained great relationships with the customer base.
• Accomplished over 70 training requirements to keep up to date with new policies and procedures.
• Maintained an open door policy to those requesting assistance or just requiring information.
• Security Engineer, Triumph Services, Sentara Data Center, Norfolk Virginia Dec 2012-Mar 2013
• Primary focus was to migrate SSL Certificates off of the F5 Big-IP and onto individual servers.
• Created 24 Standard Operating Procedure Documents for Application Owner Guidance.
• Created Project Plan using Microsoft Project. Updated all essential documentation.
• Worked with several Application Owners to ensure understanding and accountability.
• Conducted testing in the F5 Lab environment before going to Production.
• Retained knowledge on the inter-workings of the F5 Big-IP.
• Requested, installed, tested and verified new SSL certificates.
• Updated supervisors of actions and daily progress.

AMHS Network Engineer, Telos Corporation

Confidential

• Work in concert with the Defense Message System DMS -Air Force Program management Office
• PMO Gunter AFB, with the continuance maintenance and operational readiness of the organizations
• Automated Message Handling System AMHS application of the primary and alternate sites, to
• include application upgrade releases patches and/or identify and report any discrepancy with the
• aforementioned process.
• Periodically check the Defense Messaging System DMS Asset Distribution System DADS Field
• Engineering Notice FEN and the Air Force SAN Master List web site to determine applicability of
• new FEN/SAN patches to the AMHS and its components in an effort to keep the application
• operating efficiently. 20k plus patches loaded to date.
• Respond to customers inquiries, complaints and concerns immediately with a time objective of 15
• minutes. Notify supervisor by the end of the workday or sooner when issues cannot be resolved for
• immediate resolution or guidance.
• Assisted the DMS-Air Force PMO with the coordination, consolidation, and migration effort of the
• AMHS user community into the Air Force centralized AMHS centers I-NOSC East and West.
• Assisted with notifying the AMHS community of the various available training configuration to ensure
• maximal utilization of its application and organizational messaging implementation.
• Managed and configured 96 Windows 2003servers throughout four locations that provide essential
• unclassified/classified messaging services to over 250 locations worldwide.
• Coordinated DISA compliance effort implemented 1K security patches and bolstered network
• defense on 96 servers hardening messaging security posture.
• Assisted with a 1M Defense Messaging System DMS enterprise suite upgrade, migrating 1.5TB of
• critical data and tripling authenticated users from 10K to 30K, establishing US Air Force's largest single
• secure command and control messaging center.
• Developed strong relationships with key figures across the organization both business and technically
• focused from the Managing Director to Project Managers.
• Assisted with administering Share Point 2007 in both single server deployment and multi-server
• server farm deployment.
• Increased Knowledge of System Security, Firewalls and SSL.
• Ability to test and evaluate third party software approved by the Defense Messaging System's
• Program Management Office.
• Ability to adapt to new methodologies and technologies quickly.
• Strong leadership and teamwork skills, and able to use them effectively with sound technical
• knowledge to work in fast-paced, dynamic group environments.
• Working towards Certification in Business Management/Leadership Skills.

AMHS/DMS Network/Systems Administrator

Confidential

• Network Administrator/KMS Manager/Customer Service Representative.
• As a Network Administrator I am responsible for all hardware/software installations and upgrades.
• Also included in my duties is the installation of new Microsoft patches and hot fixes.
• As a DMS Administrator I am responsible for the maintenance of all DMS related hardware and
• software.
• As the KMS Manager for the DCHD/C4IMS networks I am responsible for populating our systems with
• troubleshooting documents and guides. At the same time I was answering emails from customers who
• have DMS related issues within 48 hours.
• Responsible for Remedy Trouble Ticket closures and surveys.
• Worked very closely with the DCHDs' Senior Data Analyst on Brightstor, Crystal Reports and Oracle.
• Assisted the call Center for 3 years with over the phone troubleshooting and resolution on DOD
• specific issues within a timely manner. Exhausted all troubleshooting efforts before escalating to the
• upper echelon. Received Help Desk of the Year awards several years in a row.

Hardware Technician

Confidential

• Computer Network Technician, Customer Service Representative, hardware and software Base
• Operations Support Technician responsible for Deployment, maintenance, support and upgrade of
• workstations, printers and Peripherals.
• Timely repair of Field Replaceable Units FRU'S .
• Managed the NMCI Printer roll out with the responsibility to restore connectivity to over 300 classified
• and unclassified printers.
• Assisted in building NMCI seats using Windows 2000 and Windows XP.
• Setup and configured a stand-alone server to image/migrate data for unclassified systems.
• Reset user's passwords, added users to domains, setup profiles, backed up .pst files and loaded
• necessary legacy applications.
• Provided consultation on current hardware, software, connectivity and Network Challenges as well as
• future anticipated difficulty with existing system configurations.

MIS Technician/CSR

Confidential

• MIS Technician and Customer Service Representative Responsible for unlocking
• accounts via Rumba, JD Edwards, Kronos and creating Network Logins.
• Provided support to over 500 internal users via Applex, Remedy and email.
• Ensured Hardware and software for laptops were functioning properly.
• Troubleshot and configured Windows 9x and 2000 email accounts.
• Confidential Worked as a Network Administrator who was responsible for over 3,000 users on Naval Base Norfolk.
• Duties included resolving Network, hardware and software issues.
• Maintained EHF, UHF, HF and VLF communications daily.
• Extensively worked with Communications Security maintaining inventory and planned maintenance
• on all equipment.
• Imarsat B Operator, NAVMACS II System Administrator, Inrouter, Outrouter, EHF/NECC operator,
• JTIDS operator, JMCIS operator, ADNS system operator, LAN Administrator and operating Systems
• manager.
• 2009 Telos Corporation Advanced AMHS System Administrator/Engineer Training.
• 2009 Telos Corporation Advanced Replistor, Double-Take, BESR Server Configuration.
• 2010 United States Air Force COMSEC Training.
• 2010 United States Air Force Train The Trainer TBA Course.
• 2011 COMPTIA Security Certification.