Resume Profile

Summary

Career Overview
Billing specialist
Tenacious in building new business, securing customer loyalty
Motivated with over 5 years customer service experience
Data Entry
Contract editor
Personable and charismatic while maintaining integrity of business needs first
Administrative Assisting
Ability to perform effectively under conditions of fluctuating workloads with no supervision
Highly effective and verbal and written communicator
Tactful Response
Creative problem solving
Research analyst
Time management
Reading comprehension
Advanced knowledge of MS Office Suites
Management assisting
Critical thinking
Inventory control
Strong guest relations
Organizational skills
Customer service by telephone
Guest connections
62 wpm
Account management
Data collection
Training development

Career Experience

Broker Billing Representative, Contract Editor, Administrative Assistant

Confidential

Ensure business brokers and business owners are up to date by providing billing and rate explanations insuring compliance with existing contracts
Edit and validate business insurance contracts to include any updated information required of law changes due to the U.S health reform
Enroll members for new policies
Assist with schedule/agenda reminders for management
Front desk duties to include Answering multiple office telephone calls at a time using switchboard, transferring to appropriate persons
Book Manager travel accommodations as requested
Sort incoming mail and distribute to designated persons
Politely greet and direct all visitors in necessary direction
Research of medical claims to identify status in order to reconcile billing
Adjust claims based on received corrected information
Effectively handle escalated cases regarding incorrect invoices that may require revision
Client policy research to analyze and confirm eligibility
Making necessary corrections to monthly invoices through internal billing system
Critical and thorough research to effectively solve billing, contractual and enrollment issues
Handle requests via email by business owners/brokers in timely manner
Create MS Word documents-editing and updating company templates to reflect official company information on business letter head
Using compiled self-researched information to reflect businesses yearly billing summary/receipt history to create MS Excel spreadsheets
Daily operations of office equipment fax, scanner, printer, etc.
Contact with prominent individuals on a daily basis
Quote health care information to prospective and existing businesses
Extensive breakdown of health insurance premium amounts upon request by utilizing all possible resources
Business Billing Specialist/ Customer service representative / Team Lead Confidential
Answer over 50 customer phone calls per day
Issue billing statements
Answer customer inquiries regarding new products and bill pricing
Efficient customer handling time
Reviewing customer bills daily to ensure they are issued correctly for payment
Friendly and personable sales tactics
Enroll at least 5 new clients daily using sales knowledge
Supervise and assist team members with meeting daily quota
Manage employee time sheets
Ensure team productivity and motivation
Conduct training classes for team members on new information from the lead company

Booth Operations Manager/ Guest Service Representative

Confidential

Booth projectionist, ensuring products are satisfactory quality.
Answering customer inquiries, solving problems, and providing new product information.
Earned Top Seller for two consecutive quarters in 2011.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Operated and supervised shifts of 5
Conducted training classes for new employees
Completed bi-weekly inventory ordering/ negotiating

Sales Associate, Visual merchandiser, Store Assistant Manager

Confidential

Assisting customers with questions concerning products
Completing daily inventory of items
Operating cash register and having accurate balance at the end of each shift
Using creative tactics to have products appealing to the eye by color coordinating etc.
Ensuring products are displayed neatly
Keeping facility clean at all times
Using sales tactics to up sale products
Negotiating supply ordering
Using Microsoft suites to input monthly sales

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