OBJECTIVE

To obtain a position that is challenging, rewarding and enabling full utilization of my skills in Management, Training, Technical Support, and Customer Service.

SALARY REQUIREMENT Negotiable.

EMPLOYMENT

Confidential

• Technology Support Analyst/Office of Student Financial Aid Assist with the systems management of the Banner Financial Aid
• Module for the Office of Student Financial Aid.
• Primarily responsible for writing reports using Web Focus and assisting
• with daily and weekly processes, including packaging of student aid,
• reviewing packaging reports, updating student records and resolving
• application discrepancies.
• Work with functional users and help them develop reports to obtain the
• data they need.
• Assist end users with solving system problems and data errors.
• Assist with data analysis to improve processing efficiency.
• Confidential Assistant Director of Financial Aid
• Manage the processing of Satisfactory Academic Progress,
• Transient Study, Study Abroad, and Verification programs.
• Evaluate requests for adjustment to Cost of Attendance and
• re-process financial aid package.
• Provide supervision, guidance, training and back-up for support
• staff.
• Provide counseling and advice to students and parents regarding
• financial aid programs.
• Maintain current knowledge of federal and state regulations and
• review/update office policy and procedures.
• Conduct workshops for faculty, staff, and students regarding financial
• aid programs.

Confidential

Financial Aid Program Coordinator

• Responsible for the 2 million FFELP/Direct student loan program, the Federal
• Academic Competitiveness Grant program and their processing
• procedures.
• Packaged and processed student's financial aid in accordance with
• federal, state, and institutional regulations.
• Managed one-third of the student population's federal Verification
• and Quality Assurance programs.
• Counseled students and parents on grant, scholarship and loan options.
• Conducted financial aid workshops for local high schools and college's
• visitation programs.

Confidential

Assistant Director of Financial Aid

• Responsible for the implementation and integration of BANNER
• with financial aid to ensure processes and workflows are executed
• in logical and accurate.
• Provided training for financial aid staff on applicable technologies including
• software, BANNER, and other programs as necessary for the operation
• of federal, state or institutional aid programs.
• Provided the institution with its reporting needs related to financial aid.
• Worked with the Director to develop strategies through packaging parameters
• and sound financial principles.
• Worked with software used to complement BANNER. Examples include
• Commonline, Electronic Loan Management ELM , Electronic Date
• Exchange EDE and Common Origination and Disbursement COD .
• Served as a liaison between the Financial Aid and Information Technology
• Department and as an active member of the IT BANNER support team.
• Counseled students and parents on grant, scholarship and loan options available
• to them as students at Presbyterian College.
• Served as a subject matter expert on financial aid policy and trends within the
• profession.
• Responsible for the FFEL program student loan program and all its processing aspects.

Confidential

Consultant

• Reviewed and audited universities and colleges for the Scholarship
• and Grant programs division on a contractual basis.

Confidential

Director of Financial Aid

• Managed the administration of financial aid programs to ensure compliance
• with all federal Title IV, state, and institutional regulations.
• Supervised, evaluated, and trained staff members.
• Developed and maintained financial aid policies, practices, and procedures
• in accordance with the federal , state, and institution regulations.
• Authorized disbursements of aids and reconciled all expenditures for federal,
• state, and institutional programs.
• Maintained all required federal reports for participation eligibility in federal programs.
• Monitored academic progress of all federal, state, and institutional financial aid recipients.
• Conducted financial aid workshops for local high schools and university's
• visitation programs.
• Provided recruitment assistance to Admission with regards to financial planning.

Confidential

Compliance Manager/Analyst

• Reviewed and audited universities and colleges to insure compliance with the state laws
• and regulations for the state scholarship and grant and FFELP student loan programs.
• Provided training workshops for universities and colleges' financial aid administrators
• on state regulations regarding the state scholarship and grant and FFELP programs.
• Provided consultant service to universities and colleges regarding state scholarship
• and grant and FFELP student loan programs.
• Developed and maintained state scholarship and grant and federal program review policy
• and procedures.
• Provided leadership, guidance and support to compliance staff and agency wide.
• Reviewed and audited lenders to ensure compliance with applicable federal and state laws and regulations governing FFELP student loan program.
• Developed internal program review policy and procedures.
• Published compliance monthly Questions and Answers for external newsletter.
• Trained school and lender personnel on state and federal regulatory changes and FFELP
• administration.
• Maintained current knowledge of applicable program law, regulations and policy
• through study of federal and state statutes and regulations.

Confidential

Administrative Coordinator/Senior Financial Aid Counselor

• Advised students and parents regarding eligibility for various form of
• federal, state, and institutional financial aid programs.
• Packaged and processed student's financial aid in accordance with federal
• state, and institutional regulations.
• Managed federal Verification and Quality Assurance programs.
• Reviewed student's Satisfactory Academic Progress and Professional Judgment
• appeals.
• Developed forms, procedures, and maintained office policy and procedures manual.
• Responsible for hiring, training, and setting standards to staff members within the
• document tracking area.

Confidential

Financial Aid Assistant

• Performed all administrative duties for financial aid office.
• Responsible for Quality Assurance program.

Confidential Assistant Manager

• Responsible for all retail operation aspects at local store level.
• Supervised and trained store employees.

TECHNICAL SKILLS Systems and Softwares:

• Datatel, Oracle, GOALS, IFA, OASIS, SUN/CARS, ELM Resources, EDExpress, EdConnect,
• Data General, Microsoft Office, SCT Banner, TOAD Script Writer, Web Focus Script Writer.

ACCOMPLISHMENTS

• Assisted with automation of one-term packaging
• Assembled and maintained the financial aid technical manual
• Streamlined Summer processing at UNC Charlotte.
• Increased efficiency by improving Satisfactory Academic Progress process.
• Developed and maintained GSFC Scholarship and Grant program review policy
• and procedures manual.
• Developed and maintained GSFC electronic program review system.
• Provided assistance in the development of Policy and Procedures manual
• for Presbyterian College financial aid office.
• Developed Banner Financial Aid Processing Manual for Presbyterian College
• financial aid office.
• Developed Banner Financial Aid Technical Manual for UNCC financial aid office.