EXPERIENCE

Confidential

Enterprise Monitoring Software Engineer

• System Center Operations Manager SCOM 2007 R2/2012 R2 architect and administrator.
• Built SCOM 2012 R2 environment, and integrated with CA Spectrum OneClick
• CA Technologies Spectrum OneClick Administration
• PowerShell scripting
• SCOM Administration including creating rules/monitors/management packs/deploying agents
• Participate in DR tests
• Reduced number of alerts due to trap storms from SCOM

Sr. Operations Center Analyst

• Trained new staff on Operation Center procedures
• Created and maintained documentation and standard operating procedures
• Responsible for monitored a multi-platform enterprise network of over 2000 devices in over 60 locations globally for performance and service degradation and to escalate accordingly.
• PowerShell scripting automating various tasks
• SCOM Administration including creating rules/monitors/management packs/deploying agents
• Participate in DR tests
• Windows Server Support
• UNIX 1st level support
• WSUS Windows Patch release management
• Participated in DR testing of our major data centers in Geneva and Bern, Switzerland, as well as our datacenters in Atlanta and Miami
• Organized and compiled disaster recovery plans and business continuity plans for our North America and Island offices.
• Coordinated and planed the disaster recovery tests for 2009
• Created timeline for DR testing of our major datacenters, and local offices in Europe, North America and our Island sites.
• Worked directly with Associate Director of Disaster Recovery and Operations, and Department Managers globally.
• Created and Maintained Standard Operations Procedures for the Operations Center
• Created Maintained documents for monitoring of applications and servers
• Created End of Shift Reporting database.
• Project Manager for monitoring production devices and applications.
• Co-designed the monitoring structure of CA's Spectrum One Click Console
• Conducted meetings with various departments including directors and managers to facilitate the gathering of information specific for monitoring requirements.
• Responsible for monitoring a multi-platform enterprise network of over 1200 devices in over 46 locations around the world for performance and service degradation and to escalate accordingly.
• Interview and train operations center staff
• Created and Maintained department documentation
• Created Maintained documents for monitoring of applications and servers
• Conducted post P1 investigation and provided Root Cause Analysis reports to management saving the company millions in lost revenue.
• Helped lower amount of P1 incidences, saving the company millions of lost revenue

Confidential

System Center Operations Manager Administrator

• Reduced number of non-actionable alarms by 92 in Microsoft System Center Operations Manager 2007 R2 SCOM
• Wrote SQL Scripts for various reports in SQL 2008
• Created various reports based on performance, temperature, power consumption, and drive space.
• Cleaned up dead agents, and repaired broken ones
• Created a PowerShell script to do a ping sweep of the various production subnets to add missing production servers to SCOM for monitoring.
• Worked on Windows 2003/2008 servers
• Created dev environment for SCOM for testing.
• Documented SCOM Environment and Procedures.
• Created several scripts in PowerShell to work with SCOM

Confidential

System Center Operations Manager Administrator

• Updated SCOM environment from Cumulative Update 2 to Cumulative Update 5 and started efforting the monitoring of Linux servers in SCOM.
• Reduced number of non-actionable alarms by 80 in Microsoft System Center Operations Manager 2007 R2 SCOM
• Wrote PowerShell script to access email notification from alert mailbox and create a Custom Event Log and used monitors in SCOM to generate alerts.
• Wrote SQL Scripts for various reports in SQL 2008
• Created various reports based on performance, temperature, power consumption, and drive space.
• Cleaned up dead agents, and repaired broken ones
• Created a PowerShell script to do a ping sweep of the various production subnets to add missing production servers to SCOM for monitoring.
• Worked on Windows 2003/2008 servers
• Created dev environment for SCOM for testing.
• Documented SCOM Environment and Procedures.
• Created several scripts in PowerShell to work with SCOM

Confidential

Distributed Computer Systems Analyst

• Support Glades Correctional Institution, Work Camps, Road Prisons, and Work Release Camps Re-Entry facilities along with two private correctional facilities.
• Backup/Maintenance/Administration of Windows 2003 Domain
• Active Direction administration
• Windows NT 4.0 Fast System Server in VMware environment
• Security administration of confidential information
• Desktop Support of Windows XP and Windows 7 workstations
• Network support configuration and installation of HP ProCurve Switches
• Technical project advisor on Education building requirements for Sago Palms Work Camp
• Criminal Justice Information System Certified
• Installation and configuration of biometric hand readers and fingerprint scanners
• Project manager of implementing PC support class at Sago Palm reentry facility