Summary

• A Certified
• DOS, Win 98, Win 2000, Windows XP, Windows 7
• MS Word, MS Excel, Lotus Notes, MS Outlook
• Dell Laptop and Desktop Certification
• Lenovo Laptop and Desktop Certification

Professional Experience

Confidential

• install new hardware and configure XP to WIN7 upgrade
• at several Bright Horizons childcare centers.

TekSystems

Confidential

SmartSource at Allstate

Confidential

SmartSource a

Confidential

Blue Buffalo , Wilton, CT Imaging laptops with Ghost and Acronis, create image, remote support, rollout computers to both local and remote users.

Confidential

SmartSource. Short term project at eight Starbuck's locations in Westchester. Site surveys in anticipation of Wi-Fi upgrades at these stores.

Confidential

General Tech Support including laptops, checking status of servers, configuring Windows wearables and lasers used on distribution production line.

Confidential

Major data transfer project to new Windows 7 laptops.

Confidential

Deployment and provisioning of Windows 8 wireless phones at several Home Depot sites. Phones had the capability of accessing all Home Depot inventory as well as the normal phone capabilities.

Confidential

Remote software installation using mstsc.exe to log into host machine HP Z420 Workstations and then deploying software by mapping out to the server from the host machine and running the software installation file.

Confidential

Chase Bank Native Staffing and Atos Upgrade of laptops to Win7 from XP.

Confidential

Deployment of desktops and printers.

Confidential

In coordination with Chase level 2 technical support, installed and activated eighteen debit card embossing machines at JPMorgan Chase Bank branches.

Confidential

• Computer deployment using Ghost image, Symantec Live State Delivery, Altiris and Remedy.
• Load base image and supplemental programs from SLD and Altiris, install WinMagic encryption, perform data backup and restore using script to server or manually using external hard drive, deploy computer to user and confirm all necessary programs and data, including Lotus Notes, are properly installed.

Confidential

• Desktop Support, Break Fix, Image Computers using Ghost, perform data transfer and Install additional programs.
• Perform virus removal using a variety of antivirus and anti spyware programs.
• Remote support using Dameware and Team Viewer.

Confidential

• Update software configurations on desktop and laptop computers by running scripts and changing setting in Internet Explorer.
• Install Symantec Encryption software. Encryption process: Logged into the user's computer and inserted the USB drive containing the encryption software. Ran three MSI files: a. Framework b. Full disk encryption c. Removable storage.
• Updated Excel spreadsheet each day to track completed computers.

Confidential

project of laptop and desktop computers.

• Image Computers and Install additional programs using MS System Center Configuration manager and MS Lite Touch Deployment.
• Perform Data Transfer by backing up data to external usb hard drive on old computer and then transferring to new computer using provided scripts.
• Rollout computer to user and confirm that system is operating properly
• Update Inventory in corporate database both manually and by using remote scanner.
• Confidential New Computer Setup/Desktop Support
• with each phone to confirm connectivity.
• operating system. Tested each phone to confirm that inventory database was available and walked the store
• fifteen phones to deploy. Set up phone racks for charging phones. Provisioned each phone with MS Windows
• September October, 2010 Wireless Phone Rollout for Tolt at Home Depot. Each site had approximately
• Image Computers and Install additional programs
• Perform Data Transfer
• Rollout computer to user and confirm that system is operating properly

Confidential

Desktop Support

• Problem resolution, Imaging, Remedy Ticket System, Radia program installs, remote support
• using Dameware, Active Directory, Lotus Notes, installing hardware in both Dell Laptops
• and Desktops, Blackberry configuration.

Confidential

• For the above KFORCE projects the services performed were as follows:
• Image Computers and Install Additional Programs
• Perform Data Transfer using USB to SATA cable from old laptop to hard drive for new laptop.
• Rollout computer to user and confirm that system is operating properly

Confidential

Deskside Support

General Electric Information Technology Solutions was sold to Compucom in November 2004.

• Transferred to Wachovia Bank Deskside Support when GE site was relocated to Mexico.
• Installation of images using Ghost.
• Installing and Configuring Lotus Notes.
• Troubleshoot desktops, laptops and peripherals for bank branches and offices. WIN2000 XP
• IMACS

Confidential

Deskside Support

Troubleshoot desktops and laptops in a Windows 95,98 and 2000 and XP environment. Install hard drives, CD drives, memory and other hardware in desktops and laptops. Installation of images using Ghost and rollout of computers for new users and lease expirations. Supported telecommunication moves and changes. Check server backups using Veritas and Arcserve. Set up new users using Microsoft Exchange 5.5. Set up Blackberries. Use Trackit for Inventory Control and Clarify for problem tickets. Use of PC Anywhere and NetMeeting for remote troubleshooting Use of Active Directory Received GE customer service award for providing exceptional coverage in unfamiliar environments . GE customer service rating of 4.9 out of 5.

Confidential

Mainframe Help Desk Analyst

Provided support and problem resolution for end users in an IBM mainframe environment. Supported multiple field sites throughout North America. Created problem tickets in the GEMS tracking system. Checked and maintained credit bureau connections. Recycled printers, controllers and terminals with Netview. Managed emergency conference calls and problem solving bridges. Determined assignment of issues to the appropriate programming group.