PROFESSIONAL SUMMARY:

IT executive and leader with over 20 years of experience in information technology, healthcare systems and analytics, and technology management. Hong has managed many large-size IT teams and delivered numerous enterprise scale IT projects. Excellent background in implementation of software development processes to improve efficiency and quality, defining the business intelligence and data management strategy in Healthcare Analytics and Clinical Analytics. Extensive experience in both IT and data strategy, including development of business plans, technology selections, data architecture and system design. Hands-on experience with numerous technologies, including ETL tools, EDW tools, business intelligence and analytic tools, and various DBMS products.

Management:

• Director for large IT organizations, with direct reports of both Directors and Managers
• Manage both on shore/off shore consulting teams.
• Managed production operations and support, configuration management, and change control board
• Made software/hardware vendor selections and purchase decisions and managed vendor relationships
• Managed IT strategic planning, project planning, and resource planning.
• Developing enterprise applications for the healthcare industry.
• In depth CMS experience of managed care systems.
• Strong experience in healthcare applications for enrollment, pricing and marketing, claims processing, data warehousing, data mining, finance, utilization management, prior authorization, case management.

System and Architecture Experience:

• Architect of large scale databases for OLTP and OLAP systems, develop and implement enterprise scale Business Intelligence and Enterprise Data Warehouse systems EDW .
• Architecture design, database design and governance OO Design and analysis
• HL7, XML, HIPAA, NCPDP, Eligibility File, ESRD, Claims, HRA, Lab Results
• C/C , Perl, Java, J2EE, ASP, JavaScript, VB, Cold Fusion, HTML, CGI, SQL, Oracle PL/SQL, XML, UML, .Net, SQL Server, IBM, Netezza/PureData, Fuzzy Logix

PROFESSIONAL EXPERIENCE:

Confidential

DIRECTOR OF TECHNOLOGY

• Resolution Health RHI was acquired by WellPoint who is one of our major clients.

• Continue managing an IT organization with 100 professionals including on/off shore teams.
• Work with multiple WellPoint information management teams on the system integrations and product developments. Determine strategic direction, technology selection and managed all software development activities.
• Lead on/off shore teams to the completion of RHI integration with WellPoint enterprise data warehouse system. This clinical analytic integration project applies the Resolution Health clinical rules engine to the entire 34 million members. Initiated the project and set up the requirement, design, development, and QA teams chaired the Database Design Governance Committee for this project and oversaw the design and implementation managed the development teams for the implementation of data sourcing ETL, rules engine enhancements, and results transferring back to EDW processes.
• Define the business intelligence and analytic strategies, identify and define the data requirement and architecture for the analytic processes.
• Responsible for IT delivery of Enterprise Systems of Personal Health Insight analytic information for care management, provider collaboration and payment programs.
• Initiated and implemented the clinical analytic platform utilizing IBM Netezza/PureData technology and Fuzzy Logix In-Database Analytics.

Confidential

DIRECTOR OF SOFTWARE DEVELOPMENT

• Resolution Health RHI is a privately held company that offers clinical analytic solutions for large health plans to enable more cost effective care through an analysis of clinical, administrative, and financial datasets using high performance computer algorithms.
• As the Director of Software Development at Resolution Health, report directly to the COO and CTO of the company.
• Manage the software development activities. Oversee the system architecture, software development lifecycle, configuration management and release processes. Manage the resource needs, staffing assignments, and project planning. Manage multiple development projects
• Work collaboratively with Product Management to determine strategic direction and develop business plans for product development. Responsible for determining architectural direction and technology/tool selection.
• At Resolution Health RHI , I managed several technical teams and we supported all aspects of IT systems development and operations for the company. We designed and implemented the RHI clinical analytic rules engine systems, and these systems service over 20 external clients, including WellPoint, Highmark, Caremark, BSCA, BCBS of Minnesota, United Healthcare Group. RHI Clinical Analytic Rules Engine systems are SQL Server and Microsoft .Net based, they are consist of:
• One Intranet Web Application for the clinical team
• One external Web Application for our clients
• One Intranet Web Application for the Operation Team
• Several web services for the real time results exchange with Availty and other Provider systems,
• Over 500 SQL Server databases, and a core SQL Server stored procedure based rule engine data mining execution subsystem.
• Enterprise ETL systems for data warehouse data intake.
• Enterprise Reporting

Confidential

SENIOR COMPUTER SCIENTIST,

Director of IT Shared Services.

• Responsible for the high level technical directions, information technology planning, and the alignment of technical initiatives with business strategies.
• Responsible for all aspects of technology initiatives supporting the Medicare Part D Program for a startup PBM company Member Health .
• Built the IT department from ground-up to an organization of 60 professional staff members. Provided direction and management in technology related issues for program operations and information technology processes. The department delivered the key IT infrastructures and services for the call center operations and healthcare membership services.
• Direct reports include senior business/system architects, operation director, QA director, and development managers.
• Managed teams supporting IT services for Member Health:
• Two teams development team and architecture team to support the Member Health Call Center systems. We used Pega Systems CRM solution running on IBM WebSphere Java architecture and Sun Solaris infrastructure. We supported over 200 CSRs with 24X7 operations.
• Two teams development team and operation team to support the enrollment system TriZetto Facets .
• One reporting team Oracle to provide corporate reporting services.

Manager of the Customer Support Team.

Customer liaison supporting a Medicare Part D healthcare contract. Responsible for ad-hoc requests, coordination with production and development teams for scheduling and 2nd level resources. Responsible for processing enrollment exceptions and handling data quality issues.

Team Lead.

• Responsible for the architecture of a 3-tier J2EE/Oracle based web system CROWN to support the End Stage Renal Disease program for the Centers for Medicare and Medicaid Services CMS .
• Managed software development lifecycle and software releases. Responsible for timely delivery of high quality software to customer, and coordinated multiple project tasks within the contract and with other contractors. Led the projects for hardware and network infrastructure design and configuration.

Group Lead.

Led a team of 6 members and developed a web-based Renal Management Information System REMIS for the Centers for Medicare and Medicaid Services CMS . Responsible for the user interface design and development.

Technical Director.

• Oversaw technical strategy, web architecture, and software design and development lifecycle. We completed multiple development projects and implemented several new functionalities for the Health Plan Management Systems HPMS at the Centers for Medicare and Medicaid Services CMS .
• Responsible for project planning, staff hiring, equipment purchase requisitions, and product deliveries. Managed multiple software development teams, developed formal project plans, and prepared formal status reports.
• Maintained regular contacts with the Government Task Lead GTL , and led the software design meetings and product presentations. Responsible for Statements of Work and technical proposals.

Project Lead.

• Developed the web-based marketing materials evaluation and monitoring applications which are part of the Health Plan Management Systems HPMS for the Centers for Medicare and Medicaid Services CMS .
• Responsible for business requirement gathering and analysis, software design and implementation. Responsible for system development, software release and software transition to the client.

Confidential

MEMBER OF TECHNICAL STAFF Tech Lead

• Developed a web-base Managed Care Information System MCIS for the Centers for Medicare and Medicaid Services CMS .
• Responsible for gathering requirements and specifications from clients conducting business and function analyses and performing software design, analysis, and implementation.
• Responsible for system development, testing, quality assurance, production installation and support.
• Experienced with Microsoft and Oracle tools including Visio, Project, ASP, Oracle PL/SQL, JavaScript, VBScript, HTML, SQL, and Visual Studio.

Confidential

SENIOR WEB DEVELOPER

• Set up the web site for Michael J. Fox Foundation, which was launched on May 23, 2000. Developed the application to process and track the donation transactions.
• Developed the web-based customer care solution systems that integrated with multi-channel communications technology to maximize customer interactions by telephone, fax, e-mail, live text chat, collaborative browsing or voice over Internet Protocol. We used sophisticated data capture and data mining techniques to ensure personalized customer interactions and gain insights into customer needs, buying behaviors, and communications preferences. I had experienced in technologies of XML, Java, ColdFusion, ASP, HTML, and Oracle.

Confidential

SENIOR / LEAD PROGRAMMER

• Developed the automated web-based security incident reporting systems and security plan review systems for Department of Justice, National Oceanic and Atmospheric Administration, and VA. Experienced in software engineering, web system design, database design, ASP programming in an NT environment.
• Developed the automated web-based NASA grants management system. Experienced in JavaScript, VBScript, HTML, SQL, Visual InterDev, and Active Server Pages ASP in an NT Development Environment also experienced in application development using Oracle RDBMS.

Confidential

RESEARCH SCIENTIST

• Directed and performed neurophysiological experiments using biomedical methods to study the brain mechanism of vision, designed and developed recording systems in C/C to collect electric signals from monkey brain. Processed and analyzed electronic data C/C , Perl .
• Designed and developed software applications for signal processing, statistical analyses and graphic presentations C, Perl, SYSTAT, MATLAB , developed the relational database Access, Paradox for experiment administration, data inquiry and presentation.

Confidential

RESEARCH ASSISTANT

• Conducted psychological experiments and analyzed human performance in computer presented tasks to study the mechanism of human vision, set up the real time human-machine interface system using C.
• Using C language, MATLAB, Data Translation an image processing system , and Inventor Unix 3D graphic software , developed and executed psychological tasks performed image processing such as FFT, 3D graphics presentations collected human performance data using the real time system and analyzed the data using BMDP, SAS, and SYSTAT statistical packages simulated the human performance using the neural-networks.