SUMMARY:

Looking forward to lead a Retail Operations profile to add value at larger level with successfully delivering high result on given key responsibility of Retail operations towards maximized profit and minimized cost controls with showcasing robust leadership management skills across company level.

PROFESSIONAL EXPERIENCE:

Store Manager

Confidential

Responsibilities:

• Successfully Handled 2 SAS & 2 Mall store in Blore location with resulting desired KRA execution
• Lead the team of 5 Department managers 1 Assistance Store Manager in each unit of Confidential store to drive Store Operations along with Support Function of Inventory Manager, IT manager, Head Cashier, & avg 40 on role Employees & 15 Outsource Employees.
• Handled complete Apparel & Accessories business of store along with Concessionary brands.
• Ensured store day to day targets achieved with 110% MTD target ach & YTD 120% Ach
• Strongly driven Monthly & FY Way forward strategy execution to ach each KPIs sale, ACM, Basket Size, PPV, STR, ROS to impact on growth sale.
• Driven the strong BTL marketing plan to drive FF to store with 40% Conversion focus & catchment share of 27% of Confidential .
• Actioned all the measures to control all Audit control parameters within the budget and leading
• Ensured new store ops team was well trained & developed to run the operations as per KRA.
• Developed good interpersonal relation with Regional Support function to meet Operational support.

Confidential

Store Operation Manager - Operations

Responsibilities:

• Offers a truly international shopping experience to customers.
• Is an international format hypermarket and stocks a wide array of products across categories - groceries, food, home needs, fresh food, fashion, sports & fitness equipment, consumer durables
• Have opened 15 hypermarket Stores in all region of West, North & South.

Confidential

Management Trainee - Operations

Responsibilities:

• Been responsible for entire stock movement activity starting from Vehicle scheduling, receiving .
• Executed the product display & visual merchandising on sales floor area as per the given planogram.
• Formulation of STANDARD OPERATING PROCEDURES and Implementation of the same suitable for Hyper City Argos catalogue based retailing concept.
• Reviewed job applications, interviewed applicants, and hired, trained and developed associates as required to run Catalogue based retail concept.

Store Support Manager

Confidential

Responsibilities:

• Been experienced two different KRA's as Sales Floor Manager & Stock Room Manager.
• Handled Floor operation with utilizing best of merchandising Skill, Planogram, Stock management Skills to ensured sales KRA is achieved with meeting high sales numbers, with deploying many sales monitoring trackers. Handled 32 members to run 30000 sqft. Stores.
• Were responsible to control stock room activities for the supporting catalogue based business model, where stock picking was done in just 5 min after Order made in POS.
• Ensured best of stock management practices deployed with closely monitoring inflow 7 outflow of stock & damage defective control measures at unit level.

Service Manager Operations

Confidential

Responsibilities:

• Ensured dept sales targets are met with timely sales ach plan.
• Driven demo activities across 3 depts to increase impulsive buying footfalls drawing competition, health &fitness demos, kid’s zone activities.
• Ensured team members & team leaders are trained to ach dept sales, maintained dept display standards, planogramme, bulk stacks, POS signage etc to lure customer footfall
• Handled team of 18 members.

Service Manager Operations

Confidential

Responsibilities:

• Ensured seasonal display took place across dept category
• Menswear, women swear, kids wear, footwear & Accessories
• Ensured regular stock supply meeting with Buying &Merchandising to ensure seasonal stock availability, with price bench marking to match completion price with driving trendy apparel availability.
• Worked on season wise clearance sale theme to clear off huge apparel inventory to ensure new season inventory flow in dept to avoid old season inventory holding cost loss.
• Handled team of 32 members with 2 Team leaders

Service Manager Operation

Confidential

Responsibilities:

• Handled successfully electronic category of consumable durable sales with utmost sales skill developed & enhanced best of the high customer service skill & best After sales service strategy been practiced to uplift Dept with high sales numbers & margin contribution.
• Handled Homeware, Homeneeds, Home decor, Homelinen, Home Luggage category
• Ensured top seller stock availability, and full range stock displays across all category.
• Driven Strong visual merchandising theme to attract Footfall into Linen, Glassware, Bake ware, Decor to ach potential top line sales

Store Operation Manager

Confidential

Responsibilities:

• Ensured best of people management & Process Management & Audit Management task executed to ensure KRA met above expectation level.
• Was responsible to handle Key result areas to avoid & minimize loss and maximize Profit.
• Driven Strong Inventory management methods to smooth movement of Inventory within store.
• 100% Adherence to quality check receiving to restrict stock inward of Damage, expired, missed stock while Receiving.
• Driven Strong Warehouse management skills with category wise display, One product One Place, FIFO stacking and refilling. Odd man item, stacking, picking & Refilling.
• Daily Expiry check for near expiry stock and sent for refilling on sales floor with offers.
• Daily Date coding done at time of receiving to control FIFO display.
• 100% cold chain receiving followed for Cold, Frozen stock receiving and stacking.
• Ensured random check and security check placed for high value stock receiving.
• All documents of inventory inwards are cross checked by Respective dept manager, stock matching as per Purchase Order & Invoice.
• Ensured all Return to Vendor stock are returned daily basis for respective vendor.
• Ensured all inventory in store are frequently get counted to match book stock to physical.
• Ensured planned inventory count Schedule & methods followed by various dept in store.
• Driven strong vigilance check of inventory areas to crossvarify good stock availability, in prevention of damage, wastage, pilferage.
• Ensured all wastage & Damage control measures followed with daily check on sales floor and warehouse.
• Ensured all stock supply is in match to the sales demand to avoid excess flow of stock which lead to inventory cost holding.
• Regular inventory clearance plan for all non-moving & slow moving stock lying in sales floor and Warehouse.
• Driven strong vigilant check on sales floor to prevent Loss from internal & external shoplifting.
• Ensured CCTV surveillance check for suspected shoplifters in shop floor
• Ensured all Security control measures placed to prevent losses by damage, pilferage.
• Ensured all inside store areas are safeguarded by team of security to identify loss areas to stop it.
• To ensure double check measures put in receiving and sale point by security via Bill check, Invoice and PO match...box check, trolley check by security etc
• Weekly Loss Prevention Awareness meet conducted to aware all store team to prevent losses with suggested measures.
• Ensured store is in compliance to daily Health and fire safety norms and requirements.
• Driven Cost control measures for out of budget category.
• Driven Cost Control week for Administration, Electricity, and Expenses.
• Ensured Profit lines are ach with sales ach from High margin generated areas of Dept. like Apparel business, Fresh business.
• Ensured variable cost controlled with pre planned Marketing cost, stationary cost, other exp.
• Ensured Extra income generation areas identified like, store SOH space on hire, Concessionary sales dept on profit-sharing and rent to increase profit line over loss.
• Controlling Shrinkage areas of damage, waste, pilferage towards daily target ach.
• Driven right Store asset management with safeguarding all operational and nonoperational equipment to ensure monthly count check without letting it nonoperational to take loss of cost.