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Executive Assistant Resume Profile

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DC

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PROFESSIONAL SUMMARY

A Master graduate with 10 years of experience helping clinical, hospital, non-profit, and academic organizations exceed business, medical, and organizational goals. I am currently seeking an opportunity t further enhance my business and management skills t continue improving patient care, decision making, business and health outcomes.

AREAS OF EXPERTISE

  • Strategic Planning and Implementation Customer Relations and Operational Management
  • Process Development and Improvement Project Management

PROFESSIONAL EXPERIENCE

Confidential

Executive Assistant

Finance Department:

  • Support senior staff with contract development, modifications, and Request for Proposals RFPs
  • Leverage the Federal Regulatory Audit Database t conduct background checks, past performances, and references t ensure companies are in compliance with state and federal laws, as well as t determine their eligibility for award
  • Develop evaluation criteria, conflict of interest policies, and processes t evaluate contractors for PCORI's funding announcements. Support cost and technical analysis, and assisting final awardees with onboarding activities for project execution
  • Create contract guidelines, process maps, and training for all PCORI employees. Conduct educational modules on guideline materials and processes for procurement initiation, execution, and closing
  • Science Department:
  • Develop customer service plans for PCORI's dedicated phone line and online website t answer funding announcement questions
  • Develop standardized language for frequently asked questions, internal organizational staffing charts including specific roles and responsibilities, and communication plans t facilitate cross-team collaboration

Confidential

  • Executive Associate Department of Medicine/Faculty Affairs
  • Developed advertising and marketing brochures and materials for patients and volunteers t support a Hepatitis C clinical trial.
  • Communicated verbally and in writing t explain the trial's purpose and potential benefits t patients
  • Educated patients t support compliance with prescribed regimens, medications and associated side effects, and coordinated vendor relationships t fulfill patient home infusion needs
  • Reduced patient no-shows rates by 30 , increased patient compliance by 25 , increased revenue and exceeded monthly quotas established by the hospital's executive leadership team
  • Conducted research t identify speakers and hot-topic discussions t ensure physicians, residents, and other medical stakeholders were kept abreast of emerging trends, and innovative technologies t improve patient and preventive care
  • Maintained accurate EHRs in compliance with HIPAA regulations, reconciled ICD-9 and CPT codes
  • Executed referrals and patient insurance authorizations assisted coordinators with financial disclosures, FDA 1572 forms, and regulatory correspondence
  • Supported implementation of Meaningful Use and reported communicable/infectious disease t state and local agencies in accordance with HHS guidelines

Confidential

Sr. Administrative Assistant Department of Neurosurgery

  • Created an evaluation process t improve domestic and international recruiting for residency program
  • Assisted the Clinical Manager with oversight of 8-10 physicians, including administrative, budget planning, and organizational conflict resolution support t address and provide solutions for patient and staff complaints
  • Medical Office Assistant/Coordinator Department of Medicine
  • Facilitated weekly grand rounds and bi-monthly Morbidity and Mortality conferences
  • Identified speakers, developed talking points for executives created flyers, announcements, and marketing tools t inform physicians
  • Assisted and coordinated activities for 90 incoming/outgoing medical residents including maintaining duty hours, site locations, emergency response procedures, health regulations, credentialing, and residency verifications
  • Medical Office Assistant
  • Executed front-office tasks including patient registration, insurances claims, prescription authorizations and billing inquiries
  • Performed 12-lead EKG and POC diagnostics urinalysis, and blood glucose

Confidential

Medical Assistant/Phlebotomist

  • Assisted the Clinical Director of Nursing in administrative/management functions
  • Administered vaccinations, injections, inhalation treatments and assisted with minor surgical procedures
  • Performed suture removal, collected biologic specimens, prepared and processed lab requisitions, and transported specimens t designated laboratory sites

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