Summary

• Solid background in process analysis and development.
• Consistently completes duties while meeting expectations for customer service.
• Strong organizational skills and able to multitask.
• Experienced in workflow and process in student module of Ellucian.
• Able to effectively gather crucial information for reporting and serving the needs of studentservices in the most efficient manner.

Computer Experience

• Datatel/Ellucian
• Webadvisor
• Microsoft Office Products
• Informer

Business Acceleration Team Supervisor

Confidential

• Identify problematic processes and/or insufficient training.
• Develop processes to streamline and maximize efficiency.
• Develop and conduct training as needed on campus for Ellucian software and/or Informer.
• Assist end user with researching and resolving issues with Ellucian.
• Assist in setup of processes/services available in Ellucian, webadvisor, etc.
• Develop implementation plan for new product services.
• Training data owners on how to maintain data integrity, manage user access requests, and proper patch testing.
• Develop automatic processes for loading additional databases and active directory accounts with data maintained in Colleague.
• Evaluate new products and services to determine benefit to department/college.
• Identify barriers that cause significant loss in applicants, registered students, and FTE.
• Train data custodians on how to maintain data integrity, manage access change request, etc. in absence of data owner.
• Develop training material that is job specific that can be used for easy transition and training in the Department.
• Develop new security classes that are task specific and coordinate with System Administrator for the changes to be made in production.
• Work as a bridge for the communication gap between Student Services and IT.
• Prioritize projects or service requests from other areas of campus.
• Assign projects or services to most skilled staff member of the Business Acceleration Team.

Financial Aid Coordinator/Certifying VA Official

Confidential

• Evaluate workflows in the office and implement processes to streamline workloads.
• Trained staff to use colleague effectively and efficiently.
• Developed policies to protect data integrity and maintain compliance with state and federal regulations.
• Counseled students on issues concerning financial aid and address questions or concerns and resolved student complaints.
• Supervised all financial aid staff and coordinated schedules.
• Certified VA student enrollment.
• Created and maintained student records.
• Corresponded with students through written and oral communication.
• Maintained the academic progress of financial aid recipients' using Ellucian
• Assisted with posting financial aid resources in Ellucian by reviewing the FATR report weekly.
• Collected and reviewed verification documentation.
• Assisted with packaging and awarding federal and state grants using Ellucian.
• Assisted in reconciliation of federal, state, and institutional funds.

Assistant Registrar for Curriculum Reporting

Confidential

• Print and distribute attendance sheets at the beginning of the semester.
• Collect documents from curriculum faculty members.
• Extract data from colleague using informer.
• Collect documents from other institutions for FTE shared under ISA's.
• Calculate and submit the FTE estimate for the college.
• Calculate and submit the final ICR for the college.
• Collect and review Cooperative Program Workbooks.
• Print, distribute, and collect grade rosters.
• Verify grades in colleague.
• Work closely with financial aid to provide data necessary for federal reporting.
• Gather all documents requested for audits.
• Assist with registration and schedule adjustments.
• Resolve registration and admission issues.
• Review graduation applications, assist in graduating applicants from datatel, and notify students of missing requirements.
• Assist with coordinating the curriculum graduation.
• Academic honors, probation and suspension.
• Assist Registrar in submitting CRPFA, applicant reports, and out of county.
• Develop and implement faculty training on matters that relate to audits.

Financial Aid Associate

Confidential

• Assisted students in completing the FAFSA application.
• Counseled students on issues concerning financial aid and address questions or concerns.
• Created and maintained student records.
• Corresponded with students through written and oral communication.
• Maintained the academic progress of financial aid recipients' using Datatel.
• Assisted with posting financial aid resources in Datatel by reviewing the FATR report weekly.
• Collected verification documentation.
• Assisted with the verification process.
• Assisted with packaging and awarding federal and state grants using Datatel.
• Maintained the federal work-study program as required by federal regulations.
• Maintained childcare grant applications and coordinated the childcare grant program.
• Assisted in reconciling the federal work-study program and the childcare grant with the Business Office.
• Coordinated with the Foundation Office to award scholarships.
• Assisted in reconciliation of federal, state, and institutional funds.
• Maintained the federal work-study program as required by federal regulations.
• Maintained childcare grant applications and coordinated the childcare grant program.
• Assisted in reconciling the federal work-study program and the childcare grant with the Business Office.
• Coordinated with the Foundation Office to award scholarships.