Voice Engineer Consultant Resume Chicago, IL - Hire IT People

Summary:
Accomplished IT Professional with demonstrated success implementing strategic IT initiatives that improve business functionality.

HARDWARE AND SOFTWARE:

Cisco switch configuration, Cisco router configuration, Cisco VPN,Cisco PIX Administration, Microsoft Windows Server 2003/2008, Microsoft Windows 7/ Microsoft Office Suite 2007/2010, Websense, Citrix Presentation Server 4.x, Veritas Backup Exec, Unitrends Appliance administration, Exchange Server 2007 administration

EXPERIENCE:
April 2011 – Present Voice Engineer Consultant
Confidential - General Growth Properties Chicago, IL

Order and coordinate migration to new data and/or voice circuits in multiple field locations
ISDN PRI circuit line provisioning
Analog line ordering and porting
Responsible for working with onsite technicians to coordinate hardware installation
Configure network devices remotely and troubleshoot production issues prior to cutting over to the new circuits
Troubleshoot hardware problems
Interaction with non-technical users
Network switch installation
VLAN configuration
Configuration and Deployment of Aruba wireless access points
VoIP call flow design
Design, support configuration of Cisco Call Manager, Unity, Call Manager Express, Unity Express,
Site surveys for new networks, order equipment for VOIP systems, line provisioning for ports, work with carriers and vendors for ordering equipment/provisioning.
Supporting multiple remote locations and support for corporate VOIP solution.

February 2007- April 2011 Network Administrator
Confidential Chicago, IL

· Implementation of Disaster Recovery Plan, Server maintenance, Patch Management, Customer service, Citrix Go to meeting, Barracuda spam filter, Citrix Presentation Server Cisco CallManager Administration, Cisco Unity administration, Unitrends Backup Appliance administration, Exchange 2007 administration, Vendor relationships

Creation of Organization Change/Control Policy, Security Controls
Planning and implementation of remote data center for network redundancy
Planning and implementation of enterprise network backup strategy
Symantec Enterprise Endpoint Anti-Virus solution
Worked on ASA appliances, IP phones and remote set ups.
Part of the team building the Chicago call center for all their counselors across the US.

October 2003 – February 2007 Technical Administrator
Confidential, Strongsville, OH

· Financial system installation and maintenance, Time and Attendance system maintenance, Corporate server installation and maintenance, Customer service, Symantec Antivirus Server, Disaster Recovery, Web Conferencing administration, Sarbanes Oxley documentation and Change/Control Compliance, Corporate Server Backups, Citrix server installation and administration, Accounting applications installation, maintenance, and administration

Implementation of controls for Disaster Recovery and High Availability for business critical applications
Exchange server migration 5.5 to Exchange server 2003
Microsoft Server Patch Management, Firmware, and Application upgrades
Offsite tape vaulting management

August 2000 – October 2003 LAN/WAN Support and Security Specialist
Confidential, Wooster, OH

Corporate LAN/WAN technical support. Design, configuration, implementation and support of the corporate network infrastructure. Network Security & Management and configuration of the corporate firewall. Maintain the hardware, software and policies for the corporate web filtering. Install and maintain Avaya Definity G3si and Intuity Audix.
Single mode fiber planning and connectivity for new building
Avaya PBX implementation with VoIP.
Upgrade CheckPoint from R4.1 to NG
Plan corporate strategy around intrusion detection and implement solution.

Education:

Cleveland State University
Cleveland, OH

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Voice Engineer Consultant Resume

Chicago, IL

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