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Hr Manager Resume Profile

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NC

OBJECTIVE

To provide value in a position to which I can utilize my instinctive and proven leadership, priority to customer service, and determination to exceed goals in Total Quality Management/Marketing while growing long-term within the organization.

RELEVANT WORK EXPERIENCE

Vitamin Shoppe

Confidential

  • Manage Day to Day Operations of the store while focusing on Sales Goals, Customer Service, and building both short and long term relationships while offering Product Knowledge to facilitate and CARE for customer unique needs
  • Full P L Management Responsibilities as well as Budgeting Monthly, Quarterly, and Yearly
  • Surpassed all Sales Goals reaching Bonus each Period for 15 consecutive months, while reorganizing store's standards to aid in a greater efficiency of operations DM recognized store as Best Standards/Most Improved Store in Hawaii
  • Held turnover to a minimum by creating a positive work environment dedicated to high morale and teamwork with emphasis on structured Values and Business Ethics Only one associate turnover while Store Manager
  • Ended Year 23 above Sales Goal for 2010, ranking 1st in the state of Hawaii Kaneohe
  • Established Community Partners in the pursuit of increasing the community's awareness on Foundational Health and Wellness
  • Conducted seminars for Gastric Bypass groups, Massage Therapists, Chiropractic, and Health Fairs for community education
  • Best in Company 500 Nationwide Stores for Vitamin Angels Foundation donations accumulated in 2011 2300 Over Goal
  • Opened New Store in Kapolei, HI as well as hiring and training a completely new team

Contracted Market Researcher

Confidential

  • Market Research through Colliers International for the Rockefeller Investor Group totaling a budget of 200 million
  • Organized and constructed presentation materials in order to establish motivating business relationships with private investors
  • Economic Market Research for Charleston, SC and Mount Pleasant, SC projecting both value and growth potential for Residential Real Estate Markets

Waste Industries

Confidential

  • Managed all branch service operations directing a work force of 55 residential, commercial, and roll-off disposal employees
  • Reinforced priority to customer service, risk management, and controlling turnover to minimize costs
  • Decreased accident and injury averages 66 from LY
  • Produced first positive EBITDA for branch in November and increased it by 11 January
  • Increased route productivity by 12 in Q4 of 2008 utilizing GIS logistics, route sequencing, and positive employee motivation
  • Produced positive innovation with P L while reorganizing business strategy and the incorporation of SWOT Analysis of Branch

Poker SourceOnline.com

Confidential

  • Website Management for site PocketFives.com, directing promotions, customer service, moderation, and advertising for over 50,000 members.
  • Provided media coverage for worldwide poker events and implemented new membership and customer promotions
  • Utilized Google Analytics to discover the need to expand our European focus, leading to a sustained growth of approximately 2500 new site memberships per month in Q3-Q4 of 2007

Confidential

People/Site HR Manager

  • Directed and recruited 40 employees prioritized in the promotion of a completely entertaining customer experience
  • Provided top-notch customer service to shoppers and received the store's first perfect 5 rating by secret shopper audit
  • Increased LY on a daily basis by approximately 8 on average and decreased inventory shrinkage by 28
  • Promoted to People Manager for ability to build and sustain exemplary relationships with both customers and employees

EXTRA CARICULAR AND COMMUNITY INVOLVEMENT

  • Produced Risk Management Plan for The First Tee Organization: Wake County, NC
  • Market Research/Profitability Analysis for Maanjri Lounge and Cloud 9 Entertainment/Music/Real Estate: Wake County, NC
  • Business Consultation and Market Research for Bama Pie Company: Tulsa County, OK
  • Developed Nelson Shape Shift and Endurance Training Program: Nutrition, Health, and Wellness
  • Conducted numerous seminars on Health and Wellbeing as well as Cleansing

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