Operations Specialist Resume Texas - Hire IT People

Summary of Qualifications

Enthusiastic and self-motivated. Ability to perform well under pressure with a positive attitude.
Dependable and reliable. Diligent with an excellent work ethic.
Exceptional interpersonal skills. Communicates effectively with all levels of employees.
Excellent customer service skills. Relate with clients professionally, courteously and with integrity.
Computer literate. Proficient in Microsoft Office 2000/XP and Windows 2000/XP.
Organized and detail oriented. Ability to multitask and prioritize.

Work History

April 2011 – Confidential, Texas
Operations Specialist - Process daily functions within a bankruptcy filing regarding a borrower’s home mortgage during a chapter 7,11,12 or 13. Obtain and complete appropriate documents to set up a bankruptcy file, review schedules, plans and intentions filed by the debtor, monitor and review payments applied to accounts, refer files to outside council to protect the assets of the company, and respond to inquiry requests from courts and attorneys. Other duties include: Prepare and File Proof of Claims Review debtors schedules, plan and intentions; Refer files to outside council for Motion for Relief , Trustee Abandonment or Plan Objections; Conduct research on bankruptcy matters to assist outside council; Monitor and review bankruptcy payments; Respond to court or attorney inquiries; Conduct discharge audit for completed files; Set up payment plans on negotiated Agreed Orders; Review incoming mail; Audit attorney invoices; Complete Reaffirmation Agreements.

November 2010 – March 2011 Confidential Texas
Mortgage Loan Processor - Make the decision on loan applications up to the conforming loan limits typically one-unit properties; Verify customer income documentation; resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; process subordinations; resolve appraisal disputes; execute closing actions to ensure a timely and effective closing process; Maintain a high level of customer service by being proactive in communication with customers, banking center associates, realtors, and vendors.

October 2007 - June 2010 Confidential, Texas
Loan Modification Processor - Reviewed, analyzed, and processed routine individual consumer mortgage modification requests. Analyzed and had an understanding of credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association Documents and other supporting documentation to verify customer financial and property data. Audited modification packages, ensuring customer has sent in all information required for processing. Reviewed modification documents against servicing systems to make corrections/ensure modifications are fully completed.

January 2005 - September 2007 Confidential Dallas, Texas
Real Estate Agent - Assisted and consulted customers throughout the entire sales cycle, from showing houses to home closings. Created and maintained excellent relationships with clients. Generated new sales leads through a variety of methods (prospecting, references, etc.) Maintained strong knowledge base of local real estate marketplace. .
Education

Pursuing Associate of Science (General)

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