PROFESSIONAL SUMMARY

• Database Administrator for major retailer and non-profit organizations. Duties included performance optimization, insuring database stability, performance monitoring, and system uptime.
• Experienced in defining requirements for the implementation of custom databases and reports.
• Led the teams to implement the custom database that included network & systems engineers.
• Experienced in troubleshooting, uninstall/reinstall of operating systems, hardware, software applications, specifications, requirements.
• Proficient in detecting and correcting issues ranging from start-up bios to drivers, using various troubleshooting techniques including performing/assisting customers through the troubleshooting process using remote access.
• Strong practical experience with both Mac OS and Windows, along with Microsoft Office and other common applications for both platforms.
• Ability to utilize, configure and troubleshoot Apple hardware and software.
• Able to diagnose and configure applications within the Macintosh versions of the Adobe.
• Ability to determine an issue and/or the root case analysis

TECHNICAL
Ghost, Team Viewer, System Restore, Windows Defender, Macafee Security, AVG Security, Honeywell, Windows Firewall, Acrobat, Adobe, WLAN, Intel PROset Wireless, Loki ActiveX, Marvell Miniport, Microsoft.net, Microsoft Virtual PC, Realtek, QuickTime, Microsoft office suite 2003 and 2007, Windows XP, Vista, Windows 7, Outlook/Exchange, Point of Sale
EDUCATION
Bachelor of Business Administration

PROFESSIONAL EXPERIENCE
Confidential
REPORT ANALYST

• Create database reports based on the needs of end users by performing data extraction, standard reports, and analysis using ClarifyCRM12.0 client for SQL Server and Salesforce.com
• Designs, develops and implements customized tables and reports
• Responsible for the assessing new reporting needs to ensure non-redundant, reliable, and accurate information is provided
• Uses Excel, Word, Access as well as Sony database systems to generate reports.
• Manage report maintenance & updating of programs used to produce reports in support of activities impacting key initiatives
• Gather supplementary data from various sources; create reports, tables, charts, and graphsbuilding PivotTables to summarize large amounts of data or format data for reporting and analysis, sort, count, and total the data for various databases and programs, drag, drop, rotate, create cross tabs, hide, and display different category fields within the PivotTable to view data in various views.
• Create thorough and consistent documentation for the programs used to create routine reports and the databases/data attributes used in routine reporting
• Conduct and continuously improve reporting to ensure reliability, validity and integrity of the data used in management reporting and analysis
• Develop tracking tools to log errors, requests for modifications, reporting schedule and other related activities associated with regularly scheduled reporting

Confidential January 2011 to April 2011 
DATA ANALYST

• Conducted meetings with internal and external Home Depot users to gather report requirements to create functional report specifications.
• Analyzed, and modified existing reports as needed. Performed quality assurance testing functions to ensure accuracy of reporting data.
• Reporting testing included the Conditional Logic(If, When, etc), Data Sort, pivot tables, Formulas, H and V lookup, ODBC, Macros, Query and SQL in Microsoft Access and Microsoft Excel of various types of reports.
• Utilized IBM DB2 based reporting technology to create reports from functional specifications.

Confidential – Atlanta, GA Aug 2009 to Dec 2010
IT MANAGER

• Provided support for 150 Mac and PCs at 7 locations across Metro Atlanta. Duties included system configuration, troubleshooting, security, resource monitoring, and the development of a specialized support program
• Planed, organized, and implemented a range of educational, prevention and technology program services for end users
• Responsible for troubleshooting internal technical infrastructures, including but not limited to: KidTrax custom software and variousMicrosoft OS environments including; Windows XP, Windows Vista, and Windows 7
• Trained users on software includingMS Office Suite 2003 and 2007, Outlook/Exchange, Mozilla Firefox, Explorer, Safari, Drivers, Utilities, etc), hardware (motherboard, power supply, media devices, secondary storage, sound, monitor, ram, external hard drives, etc. and other IT procedures
• Ensured recovery and proper operation of PCs with regards to a variety of situations including; systems corruption or configuration issues by means of remote access, reimaging, installation, and reinstallation

Confidential Feb 2005 to July 2009
Business Analyst

• Performed extensive complex analyses of business goals, objectives and needs of the general business environment.
• Created Functional specifications for reports that utilized, Functions, Formulas, Charts, Graphs, recommendations and changes to improve and support business and expected results.
• Utilized Excel, Access, SQL, MS Project and SharePoint to report business issues in the most effective and productive manner.