Summary

• Extensive experience in customer service in person and via phone/email, handling confidential documents and information technology support.
• Functional background includes familiarity with all general administrative tasks, handling customer inquiries, interfacing with all levels of management, planning and coordination of events, purchasing and billing, and travel coordination.
• Technical background focuses on database administration, technical support for various online programs, creating reports, presentations, and graphs, drafting correspondence, creating QA documentation, and providing technical support for office equipment.
• Virginia Unarmed Security Guard License in Progress

Work Experience

Administrative Assistant

Confidential

• Answering a multi - line phone for 3 managers and 15 properties at the front desk.
• Scan and Index invoices for various communities.
• Assist in preparing HOA Statements, Resale Documents and Architectural Requests for HOA's utilizing Village Management Software for 15 properties.
• Binding management reports.
• Other tasks upon request.
• Accounting Department A/P Assistant

Confidential

• Assisting the A/P department with the fiscal year-end closure of files for 5 company divisions.
• Other administrative tasks upon request.
• Customer Service Agent

Confidential

• Providing direct phone and email support to clients of Pottery Barn, West Elm, Tempur-Pedic, and other fine retailers specializing in high-end furniture.
• Setting appointments and confirming delivery locations and times utilizing the IDLS and TPM databases.
• Escalating work tickets when appropriate.
• Assisting in other departments upon request.
• Deli Chef-Associate

Confidential

• Providing direct customer service to customers of the Walmart In-Store Delicatessen for both deli meats/cheeses and for hot bar items.
• Cutting Prima Della, Smithfield, Sara Lee, Land 'o Lakes, and other fine deli meats and cheeses to customer's specifications utilizing Bizerba deli slicers.
• Cooking various food items for the Walmart Hot Bar and Hot Case such as rotisserie chicken, fried chicken, Mac and cheese, etc utilizing a Giles Deep Fryer, a Fri-jado Rotisserie Oven, flat grill, and other fine commercial kitchen equipment.
• Assisting in the Produce and Bakery departments upon request.

Tier I IT Analyst

Confidential

• Providing direct phone and email support to callers of the US Department of Education EdFacts Partner Support Center PSC .
• Responding to information requests via fax, phone, TTY, and US Dept. of Education email.
• Utilizing proper Incident and Contact Management procedures through use of Numara Track-it Software and other US Government-specific applications.
• Provide daily/weekly/monthly status reports of all tickets.
• Handle other related duties as assigned.

Recruiting Coordinator

Confidential

• Perform the tasks of assisting management with recruitment activities for the organization, focusing on IT candidates.
• Conduct candidate screening calls to confirm suitability of candidate for the particular job announcement.
• Responsible for performing reference checks of all potential employees via phone.
• Reformatting client resumes ensuring readability.
• Complete all necessary paperwork regarding references and screenings and ensure all requirements have been met.
• Handle other related duties as assigned.

Office Services Specialist

Confidential

• Processing monthly personal shipping, phone, and other administrative reports.
• Conducting Cisco phone training for new ACR employees.
• Assisting with the ACR personal shipping store FedEx, UPS, and USPS . Drafting and reviewing correspondence for Administration management.
• Copying, faxing, and filing various documents.
• Outlook calendar management for ACR conference rooms.
• Technical support and resolution of office equipment issues IE. copiers, fax machines, and Cisco telephones
• Organizing the ACR Library of research materials online and in print JAMA, New England Journal of Medicine, etc
• Assisting in the Mail room with processing of mail utilizing Pitney Bowes machinery.
• Conference Room and Video Tele-conference room equipment management.
• Front Desk/Reception area backup coverage for 1-800 hotlines for ACR and several societies SBI, SRU, SCBT-MR .
• Accounting and interfacing with all levels of management.
• Assisting in Accreditation operations for various modalities CT, MRI, PET, Nuclear Medicine, Ultrasound, Mammography, etc.
• Assisting in Document Scanning of Q S accreditation materials, Membership, and Administration Documents.
• Assisting in PASS Database Management for Accreditation programs.
• Other duties upon request.

Administrative Assistant

Confidential

• Answering telephone calls and direct callers to the appropriate staff member.
• Copying, faxing, and filing department correspondence.
• Coordinating meetings and conferences.
• Maintaining time cards and time reports.
• Ordering office supplies and coordinating office moves.
• Routing correspondence to the appropriate person.
• Other administrative tasks upon request.
• Clients worked for include: MITRE, SAIC, Department of Health and Human Resources Federal Government

Administrative Assistant

Confidential

• Answering client inquiries on a multi-line switchboard and directing the call to the appropriate department.
• Greeting clients and vendors.
• Other clerical duties as requested by the nature of the assignment.

Receptionist/Office Assistant

Confidential

• Answering client inquiries on a multi-line Avaya switchboard system.
• Processing outgoing U.S. mail.
• Coordinating incoming and outgoing FedEx and UPS shipments.
• Sorting and distributing incoming US Mail.
• Assisting the Accounting Department with reconciling invoices and statements.
• Other clerical duties as requested.

Office Assistant

Confidential

• Serve as backup to the Receptionist and trains temporary workers for this function.
• Responsible for all incoming and outgoing mail and deliveries.
• Assist with on-site lunches and catering.
• Log checks in database, copy, and distribute correspondence to appropriate staff members.
• Occasional word-processing of documents, proofreading and attention to detail essential.

Technical Skills

Operating Systems: Microsoft Windows 7, 8 - Microsoft Office Professional 2010 to include Excel, Word, PowerPoint, Outlook, and One Note - Citrix and Citrix through Firepass - EDEN Submission System including CSPR and EASIE - EDFacts Reporting System Cognos based - Internet Explorer, Google Chrome, Mozilla Firefox - Quicken/QuickBooks/Peachtree Accounting Software - Filemaker Pro -Adobe Photoshop - iCIMS -Numara Track-IT - PBX phone systems - Cisco IP phone systems - Switchboard Operations - BlackBerry/Palm Pilot PDA, Android, IPhone apps - ApplicationXtender Document Scanning System - Various high-volume document scanners to include Epson Workforce Pro - Pitney Bowes Mailing Systems and General Mail room Operations - FedEx Ship Manager Administrator online - Transcription - Kitchen and Front-Line Food Service - Village Management Software Real Estate Management - Typing Speed: 75 wpm