Shift Manager Resume

Summary of Qualifications
Master of Business graduate with consistent track record of team building and management, problem solving, customer service skills and conflict resolution.
Key competencies:
Customer Service Financial Statement Analysis
Staff Training and Development Team building and leading
Education
Master of Business
Experience
Confidential 09/15 – Present
Shift Manager

Manage daily tasks of poker room staff including day to day scheduling concerns and workflow.
Ensures that all operations are in compliance with both company policy and state gaming regulations.
Contact point for internal and external customer service in a highly demanding fast paced industry that requires exceptional multitasking skills.
Responsible for both customer and employee conflict resolution.

Confidential 03/08 -02/11
Shift Manager / Floor Supervisor

Managed the daily work flow of the poker room, responsible for keeping the correct number of staff to satisfy work load while avoiding waste.
Responsible for helping develop and spread the word about current and future promotions in the poker room as well as the casino.
Ran a $100,000 bank daily.
Responsible for front like customer service as well as customer conflict resolution and employee conflict resolution.
Assisted in the development and coaching of front line staff as well as new supervisors.

Confidential 03/06 – 09/06
Poker Dealer

Responsible for the general understanding of Colorado Gaming and house regulations.
Often the point of first contact for customer relations.
Dealing all poker game at a high level in a professional manner.

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