Information Systems Resume Profile

Operational Planning	Information Assurance
Telecommunications	Wireless Device Configuration	Development and Training Programs
Classified Networks	Staff Management Development
Help Desk Support	Network Management	LAN/WAN Administration

Security Clearance: SECRET

Professional Experience:

Information Technology Specialist

Confidential

Successfully performed the duties of Telephone Control Officer for the US Army Reserve Command USARC , which provides immediate technical assistance to over 600 telephonic users throughout the entire command.
Additionally performed as the technical liaison between the command and the Information Management Communications Center for telecommunication requirements and issues.
Operated as the single point of contact for all telecommunications, cellular, and pager requirements.
Diligently provided audio, video, and technical support for US Army Reserve conferences locally and out-of-state that resulting in a savings of over 250,000 in 2010.

Information systems staff non-commissioned officer

Confidential

Reported directly to the Information Management Officer and responsible for all seven 7 non-commissioned officers assigned to the Information Management Office.
Implemented comprehensive training curriculum which incorporates web-based and in-person training.
Provided key technical support for the Continuous Operation Plan COOP for the United States Army Reserve headquarters.
Additionally administered the configuration, operator training, and technical support of all blackberry devices in the USAR.

Sergeant Major for cio, g2/6 directorate Army reserve command

Confidential

Reported directly to Director CIO, G2/6, responsible for planning and implementation of the Army Reserve's Enterprise Information Technology IT architecture in direct support of the US Army.
Directly responsible for the overall well being and accountability of the 44 military employees assigned to the G2/6 Directorate in three different locations.
Collaborated with Chief Information Officer to craft directorate vision and values. Developed communication and training strategy to ensure that vision was implemented throughout organization.
Designed and delivered comprehensive training programs for all levels of employees, including customer service, inventory management and leadership.

Information systems staff non-commissioned officer

Confidential

Reported directly to Information Management Officer, responsible for the overall supervision of all seven 7 non-commissioned officers assigned to the Information Management Office.
Provided employees with appropriate counseling and guidance regarding employee related matters in training sessions.
Administered the configuration, operator training, and technical support of all blackberry devices in the USAR.
Completed over 600 blackberry service tickets on the Wireless Device Helpdesk
Prepared, distributed and maintained plans, instructions and Standard Operating Procedures SOP concerning system security.

Programmer/Analyst

Confidential

Operated as senior computer programmer/analyst, responsible for analyzing, designing, coding, testing, debugging, implementing and documenting the complex data processing applications which supported the USARC Personnel Directorate.
Provided technical assistance to users, programmers, analysts, network/server managers and application users within the USARC as needed.
Provided technical and analytical support to Personnel Readiness Branch to support personnel readiness and end-strength analysis programs.
Developed additional automation tools suitable for use by USARC Major Subordinate Commands.
Developed web-based application to assist the USARC Drug Demand Reduction program.

Information Systems Staff Non-commissioned Officer

Confidential

Supervised all six 6 non-commissioned officers of the Automation Branch for the 108th Training Division.
Successfully completed the diagnostics, maintenance, and repair operations for over 500 computer systems spread throughout a four state area.
Skillfully administered the installation, testing, maintenance, and training of the Center Level Application Software CLAS throughout the four state area.
Additionally performed as systems administrator for the Command's Wide Area Network WAN .
Was highly successful as Helpdesk Supervisor for the Automation Branch.