PROFESSIONAL SUMMARY:

• Intermediate understanding of technical business requirements gathering, business process mapping, and production of integrated technical specifications for a wide variety of project types.
• Strong computer skills with expert level in the use of the MS Office suite Word, Excel, Project, Access, PowerPoint and Visio
• Experienced at planning, designing and implementing full service web sites and social media campaigns for musical artists and hospitality based small businesses.
• Ability to present and persuade in an articulate fashion.
• Provided first-level technical support for global IT infrastructure supporting 35,000 employees throughout the U.S.
• Understanding of Cisco Enterprise Networks, network security risk analysis, pc configuration and upgrades.

EXPERIENCE

Notary Public, Real Estate Signing Agent

Confidential

• Provided Mobile Notary Closer services for legal documents, i.e. affidavits, declarations, deeds, automotive titles, and annuity settlements for various customers
• Allocated the required time with customers to explain signing process and various documents throughout loan packages verifying accuracy of fees from lenders and title companies
• Professional representation and provided timely execution of services and returning of documents
• Executed accounting, advertising, and marketing initiatives to maintain and grow the business
• Organized, prepared, and executed the closing of home loan documents for the purposes of buying, selling, transfer, and refinancing
• Verified the identity of the borrowers and witness the signing of the documents.

• Reviewed complete signed mortgage packages for title and legal accuracy.
• Prepared mortgages and arranged for courier transport for documents to be sent to the appropriate County Courthouse for timely, proper recording
• Communicate with mortgage brokers and loan officers on any necessary changes, mistakes in documentation, unexpected situations, and completion of loan packages
• Notified lenders of recording information requirements.
• Provided support in Clearing Titles, Deeds, Satisfactions, Subordinations, and securing Lien Payoff Statements
• Serviced an average of 50 clients on a monthly basis

UrbanMatrix Technology Consulting

Confidential

• Shadowed the Sr, Business Analyst for Digital Signage Network Pre-Sales requirements analysis to ensure that necessary functionality is identified, analyzed, documented, reviewed and approved prior to contractual engagement.
• Updated project processes templates that allowed the project team to operate using Agile Scrum methodologies.
• Managed the creation of Project Based Planning artifacts and the Project Acceptance Criteria according to clients' brand standards prior to marketing campaign development
• Reviewed high level requirements from IT and Project Managers to ensure digital signage media players were securely integrated into the current network architecture.
• Formatted, produced and distributed marketing strategies for e-commerce focused development projects using Scala, HTML, XML, ASP .NET, Python, JavaScript, VBScript, CSS PHP based content.
• Scheduled team meetings for production, review, and revision phases of interactive and non-interactive digital signage marketing projects with developers, business representatives and final project decision makers
• Provided direction for the installation of hardware and software including configuring operating systems, user access privileges and diagnostic testing to ensure proper system and network operations.

General Manager

Confidential

• Provided day to day support to staff and Business customers
• Performed daily Stock Control, full weekly audits and procurement management of food and beverage.
• Human resources responsibilities including recruitment, training and development of all staff.
• Performed daily meetings to organize the daily roles and duties based on scheduled event requirements and provide day-to-day support to staff
• Required to inspire bar staff to deliver prompt, friendly and efficient service at all times.
• Managed a team of 15 permanent employees and delegated duties of other casual bar staff supervisors
• Analyzed accounting data and drew conclusions for the business regarding business strategies.
• Daily and weekly reconciliation of sales/ end of week/ payroll.
• In-depth understanding of bartending best practices based on measurements and weights of drink recipes.
• Worked with the Hospitality Manager in coordinating planning for large events.
• Re-evaluated the beverage wine list offered, highlighting trends introduced new products to staff
• Confidential Transported shipments using cargo vans and box trucks on dedicated routes and last minute calls throughout the Midwest and East Coast areas
• Responsible for the safe transport of various cargo in a safe and timely manner
• Managed log books of routes, travel expenses and cargo

Confidential

• Network troubleshooting and technical support for Verizon home and business networks
• Took inbound calls from customers having network communication issues
• Resolved issues relevant to Verizon hardware, network interference, and software support

TECHNICAL SKILLS

Microsoft Office Suite, STATA, MatLab, SharePoint, Visio, FrontPage, Project, Windows Server 2003, 2008, 2012 , Windows Embedded 2007/2009 , Windows 7 8, Adobe PhotoShop, Adobe Illustrator, Corel Draw, AutoCAD, Expert 24 plotter/cutter, QuickBooks, Google Analytics, Cloud Computing, Advanced Technical Writing, Advanced Audio/visual recording and editing experience with hardware and software including Steinberg Cubase, Wavelab, Propellerhead Reason, Microsoft Movie Maker and YouTube.