CERTIFICATIONS AND TRAINING:

• Service Manager Change Management, 1-14-2014
• NSA Way Methodology
• IBM-Rational Unified Process RUP
• Test Manager
• Requisite-Pro
• Automated test tool Robot, and XDE for Java J2EE and Web recording
• Clear-Quest, Clear Case
• Rose, HP-Mercury Interactive testing suite Quality Center/Test Director version 9.2
• Quick Test Professional 9.0, Win-Runner, and Load-Runner certification
• Agile Scrum Methodology certification
• HP-Information Technology Infrastructure Library ITIL
• Rally, Primavera project management
• Financial Accounting Corporate Tracking System FACTS and DOD Financial Management, 3/8/2011
• FACTS Requisition Process, 3/8/2011
• Financial Management and Program Analysis with FACTS
• Asset Management
• Facility Management, and FACTS Reporting

SUMMARY:

• 20 years experiences Full Life Cycle Software development and integration involving of large scale and complex IT projects, SOA TIBCO, Mule ESB enterprise modernization, Business Architect, Business Rule Management DROOLS, ILog, Enterprise Content Management/ Digitization FileNet, Documentum, Al Fresco, Business Process Management BPMN, BPEL, Service Manager SME. Mr. Le has provided strategy development and recommendations for DoD Operational/Core Programs Modernization/Legacy Migration with the streamline Strategic Recommendations for Expectation Management Agreements EMA / Service Level Agreements SLAs and Enterprise Licensing Agreements ELAs utilizing Agile and ITIL Process Improvement Methodologies to Identify Opportunities for Enterprise-Wide Standardization with research, analysis, Briefings, reports and background papers on technical aspects of the programs DoD, USMC, DLA, USAF, NSA, DHS, USDA, FBI and Intelligence Community IC.
• Mr. Le has served as a Solutions Architect and Infrastructure Engineer advisor in Identity Asset Manager, Service Manager, Knowledge Manager, Enterprise Content Management practice, resource will lead the architecture and design efforts on a variety of projects in a highly collaborative, fast-paced environment with ability to provide high level expertise across a broad range of business and IT related subject matter areas. He is experience with Service Level Agreement, Service Catalogs and software and hardware licensing and acquisitions including supporting service manager and service center with a Call Center Internet Protocol IP Telephony solution, tier 4 engineering application supports.
• Currently, Mr. Le is HP service manager and subject matter expert SME supporting FBI/Enterprise Engineering Services, tier 4 engineering service management and service management solutions. He is responsible for the development of windows server, web tier server, applications server, load balancer server and database server. Mr. Le leads the design of a specific service area within a services solution and is responsible for a day to day administration of the Service Manager as tier 4 engineering, UAT, Production implementation supporting service management, service center and stakeholders within the agency. He is experienced in creating specific solution, scope document, risk profile, and corresponding knowledge management of service manager and financials staffing plans. He composes applicable services level agreements in specifying processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution. He facilitates customer presentations at the leadership level adapts the projects and programs based on stakeholders and business partner feedback supporting deal negotiation and closure to include transition support to service delivery
• Responsible for Federal Government's enterprise architecture, enterprise-wide infrastructure technology strategy, standards, reference architecture and lifecycle of system architecture, an Service Oriented Architecture of defining, development, IV V, implementing and services of COTS products researching the new COTS products and prove of concepts for changes/updates/patches for legacy products develop configuration, packaging and deployment standards as well as impediment strategies development of product and technology reference architecture testing, verify and validate the evaluating COTS products and patterns writing comprehensive technical presentations/documentation.
• Over 20 years experience in comparable technologies and their strategic implementation in a large globally dispersed complex environments, enclaves, servers and databases COTS applications, Oracle, TomCat, Java, etc for HP Service Manager, Knowledge Manager, Request Manager, Service Catalog, Problem/Incident Manager, etc. with the followings:

Accountabilities:

• Drive the adoption of and migration to standards based solutions
• Coordinate and Author Design, Implementation and Support documentation
• Provide support to the Solution Engineering team towards designing solutions to meet customer requirements
• Develop methods to create repeatable and efficient deployment procedures
• Develop frameworks and best practices for disaster recovery, system performance and high availability application hosting
• Manage the lifecycle of the full service catalog of application hosting technology products evaluation, introduction, enhancement, O M and retirement

Experience:

• Over 20 years experience significant expertise in defining, designing, development, test and deploying global business application hosting infrastructure with a good understanding of IT service management and significant experience in vendor management, communication with vendor engineering and vendor product development and Service Level Agreement SLA, high availability and disaster recovery functionality, tuning application hosting environments to ensure optimal performance
• Lead role in architecture, design, implementation and documentation with SME knowledge in HP Service Manager, Knowledge Manager, Request Manager, Service Catalog, Problem/Incident Manager, etc.
• Effective both oral and written in communications, presentation delivery and influencing skills, especially with senior management and customers on technology strategies and standards able to create and maintain cross-segment relationships and foster collaboration, knowledge sharing and cooperation drive change in process and behaviors with stakeholders, and with strong problem solving and root cause analysis skills, with the ability to identify learning opportunities, improve as-is processes.
• Strong analytical focus, resulted oriented and execution driven, with the ability to align technology developments with the generation of potential competitive business advantage
• Self starter and adaptable with desire to understand work and project objectives, big picture with ability to quickly learn and apply new technologies, and to identify and elaborate enterprise wide impact of major product technology trends.

Knowledge and Experience:

• Windows, Linux RHEL , Unix Solaris and Windows Server OS and Hardware x86 and Sparc
• High Availability Clustering Technologies including Veritas Clustering Services and Microsoft Cluster
• Server Virtualization Technologies across Linux, Unix and Windows Operating, VMWare
• Remote Server Management Technologies
• High Availability Solutions including Replication, Load Balancing, Disaster Recovery Tools
• Active Directory Architecture, AD User security design, File Print configuration
• Authentication and Authorization technologies OAM/OIM
• Enterprise DNS configuration
• Enterprise DHCP configuration
• Enterprise Storage and Backup solutions EMC, SM and Symantec
• Enterprise Systems Monitoring and Management Solutions SCOM, BladeLogic, Nagios, SCCM
• Java, Shell, Python, Pearl, Ruby and Powershell scripting, Unix, Linux and Windows environments
• certifications - HP-Mercury suits, Agile Scrum Methodology, and ITIL, with the working knowledge of COTS HP service manager, COBIT, CMMI, Experience with End-to-End IBM BPM solutions are based on IBM BPM 7.5, ETL Talend, JSP, jQuery, AJAX, Web Services, Tibco EMS and Oracle database 10/11g, BPEL, WS- , XML, SOAP, Restful, WSDL, XSLT and Java/.Net based Web Services development of Java/J2EE, JavaScript and J2EE Technologies - EJB, JMS, JDBC, SQL, HTML, XML, CSS JSP, JMS, XML, XPath and XSLT, Data modeling, ETL, SQL, OZONE Widget, Apache Lucene/SOLR indexing search, RetreivalWare, subversion, Hadoop, Marklogic, Hbase, web-based application, WebSphere Application Server, WebSphere ESB, SOA Software, API Gateway, Weblogic, WebSphere Service Registry Repository, Red Hat Linux Enterprise Content Management technologies, Adobe CQ 5.x, ECM/Core Java / J2EE EJB, Spring, MVC, Data, Security, AOP, and Batch, struts , Hibernate, Web Services, JMS, RMI, JNDI

EXPERIENCE:

Confidenital

Present Universal System Consultant

Provided the consultant services for the multiple million dollars in Project Management, IT support with ITIL, Agile Scrum methodology and solutions in the areas of system architecture, middleware, hardware, software architect, system design, development, integration interfacing, network security, network and system vulnerability analysis, internal control document, life cycle testing support, system and network security scanning, training, production and implementation for the US government, and commercial corporate America as a subcontractor.

Confidenital

Engineer and Subject Matter Expert SME

Mr. Le is Identity Asset Manager, Knowledge Manager, HP service manager and subject matter expert in supporting FBI tier 4 engineering service management and service management solutions. He is also ServiceNow Developer and Administrator that is responsible for the development of windows server, web tier server, applications server, load balancer server and database server. Mr. Le is also responsible for a day to day administration of the Service Manager and ServiceNow as tier 4 engineering, UAT, Production implementation supporting service management, service center and stakeholders within the agency.

Confidenital

• Perform day to day administration of Service Manager and ServiceNow instances, including changes to process, workflows and items, building reports, managing data, personalizing lists, content management
• Design, prototype, implement, and test technical solutions for Service Manager and ServiceNow implementations.
• Develop custom integration components SSO, LDAP, Fire wall, IIS, Java, Oracle, Apache Tom Cat, etc. and integrate legacy systems with Service Manager and ServiceNow using mid-server, web services, email, knowledge management, problem management and other relevant technologies
• Research, identify application issues and system deficiencies and recommend solutions
• Create and update COTS and use update sets to move customizations between ServiceNow instances with matching enclaves of development, testing, discover recovery, and production environments.
• Perform installation and testing of vendor-provided updates, new releases and patches
• Provide technical support and answer CCB, technical and application configuration questions, incident tickets, Request for Changes RFC of standard changes, normal changes, emergency changes

Confidenital

• Deep functional and technical knowledge and experience in development of the Enterprise Architecture, Service Oriented Architecture, HP Service Manager, and ServiceNow platform with special emphasis on Service Request Catalog, Service Level Agreement, Knowledge Management, Problem Management, Incident Interactive, CMS and CMDB
• Proven success in updating, implementing and administrating enterprise SOA, Service Management and ServiceNow implementations
• Experience of software enterprise architecture principles, specifically for portals, web sites, servers, security and systems integration in large-scale and complex systems development project
• Demonstrated strong knowledge of Relational databases and SQL and uCMDB, Java JavaScript, AJAX, Jelly, HTML, XHTML, XML, CSS
• Service Oriented architecture and web services integration SOAP, WSDL, REST
• Demonstrated project plan, milestone, roadmap and execution skills with experience of working directly with customers and clients
• Strong written and verbal communication skills
• Ability to work independently with limited supervision under constrained deadlines
• Experience with Cloud / VMWare/Virtualized / SaaS implementations

Confidenital

• Technical Solutions Architect, SME, SOA Architect Lead and Service and Solution Architect/Lead
• Project: Service Oriented Architecture, SOA Governance, Business Process Management, Enterprise Resource Planning ERP , Mobile Device Management MDM System and Mobile Application Store MAS
• Manage the creation and maintenance of the technical and systems architecture policies, procedures and best practices for all SOA and IBM BPM using OpenTextCase 360, Case Management Solutions, IBM ECM, ERP, MDM, MAS solutions.
• Contribute to the creation of comprehensive end-to-end enterprise SOA project plan and roadmap with Registry, Repository, Runtime, and Mobil implementation for all application solutions that adhere to established policies, procedures, practices, and defined requirements.
• Implement SOA governance policies that align and enforce enterprise architecture with all areas of IT, and business ensuring that architectural procedures are adhered to in the SDLC implementation of new and/or modified systems such as PKI security architecture with Single-Sign-on.
• Create and implement technical architecture policies utilizing best practices that ensure that all solutions will be delivered in a manner with customer's satisfaction. Responsible for design solutions that are replicable as a result of a project or continuous operations for Delivery, Support and Integration of in the areas of Supply Chain, Plant Operations, Human Resources and Finance Applications, Systems Design, Configurations and Delivery of new solutions. Develops supporting documentation by providing training on the process, constant scope changes and assess risks on lights on services, and show leadership qualities in managing resources as well as suppliers and service partners. Act as a business consultant to the Services team, responsible to manage new demands and stakeholder management, design solutions and strategy roadmaps in conjunction with the company's business partners and strategy teams. Manage third party suppliers and service partners from technical perspective. Provide solution and technical expertise as a technical advisor by actively participating with project or services teams with a strong desire to make a difference in AES by supporting and expanding company information systems. Lead and coordinate Applications Systems Support team to ensure delivery of cost effective services partnering with IT Services and Hosting Services teams to identify, prioritize, develop and implement technology and collaboration solutions, partnering with SBU IT technology teams to leverage platforms / knowledge and ensure repeatable solutions. Perform project management duties for technology deliverables by ensuring all processes, procedures and policies related to Technology and Collaboration Service Delivery are documented and maintained. Develop, implement and manage operational and management KPIs and SLAs. Coordinate with other support teams to understand integration points and other systems, analyze the impact of all proposed system changes. Identify opportunities for improvements in systems and processes for continuous smooth operations. Plan for technical changes to the environment using a structure approach that minimizes the impact, risk and achieves high availability and reliability and performance of the SAP instances. Provide recommendations on preferred solutions by partnering with Enterprise Architecture, Network, Service Integration and Hosting Services teams. SAP Installation and configurations, including databases and application servers. SAP client administration client copy, delete client, create client and export/import client . Define technical specifications for development of data exchange interfaces, SAP middle ware. Support, manage and configure global Financial Consolidation application SAP BPC, and implement Disaster Recovery Operations for Critical applications as part of Business Continuity Process.

Projects:

• IBM BPM End-to-End Solutions and Implemtation:
• Enhance Customer Service at an enterprise scale by responding to customers faster, and across multiple channels.
• Shorten Time to Value by capturing business requirements and implementing solutions within the business units by utilizing agile solutions with flexible deployment options.
• Return of Investment ROI for Business and IT Costs by providing solutions such as reusability with less reliance on IT coding that are created to be agile, model-driven, and come with pre-built service components.
• Increase Business Insight with increased transparency and intelligence into structured and dynamic processes to help customers understand availability and remove bottlenecks faster, and focus on achieving business results.

Oracle 11g Full Life Cycle Implementation

Consulting experience as a hands on as developer and/or architect working with one or more major enterprise content management platform from an industry leading vendor with experience of full life cycle implementation of Oracle 11g WebCenter Sites / Fatwire, administration and tuning of WebCenter Sites and/or Fatwire, capturing and expressing ontology and taxonomy concepts in consumable format by business and technical audiences, and knowledge of HTML 5, Web 2.0. File system adapter data control development.

Enterprise Content Management ECM Architect

• Developed and delivered strategies and solutions for USDA/NRCS in managing the capture, storage, security, revision control, retrieval, distribution, preservation and destruction of enterprise documents and content.
• Supported business users with rapid access to the needs of information and services with more efficiently, better informed business decisions and enable NRCS organizations to become more competitive within USDA, enabling clients to effectively optimize the value of its information at expected Return of Investment ROI at every point of the information lifecycle.

SOA Experience:

Center of Excellence COE governance, requirements, transition, roadmap, risk analysis, design for performance, reliability, scalability, interoperability, and security, development testing, integration and implementation of IBM Enterprise Content Management capabilities:

Confidenital

Sr. System Architect/Technical Solutions Architect

• Support Division Technical Director in performing ERF division Service Oriented Architecture SOA , identify the legacy/ as is redundancies, gaps, reused, and develop a new automated version of the existing programs/applications including wireless technology.
• Responsible for specific designs and architecture, implementation and unit testing
• Experience with IBM BPM, Oracle SOA 10/11g, Oracle Database, BPEL, WS- , XML, SOAP, WSDL, XSLT and Java/.Net based Web Services development Java/J2EE, JavaScript and J2EE Technologies - EJB, JMS, JDBC, SQL, HTML, XML, CSS JSP, JMS, XML, XPath and XSLT, Data modeling, ETL, SQL, OZONE Widget, Apache Lucene/SOLR indexing search, RetreivalWare, subversion, Hadoop, Marklogic, Hbase, web-based application, WebSphere Application Server, WebSphere ESB, Weblogic, WebSphere Service Registry Repository, SOAP, IBM BPM, Java/J2EE.

Confidenital

Technical Solutions Architect/Senior Enterprise Architect Subject Matter Expert SME on Department of Homeland Security DHS

• Support the DHS Head Quarter, Office of Advanced Technology Division OAT , Office of Chief Information Officer OCIC and Enterprise Architecture Program Management Office EAPMO in a holistic business architecture development and introduction of new approaches and principles to technical issues as the subject matter expert, and as a prime senior advisor.
• Engineering supporting Portfolio PMO in full life cycle SOA implementation, SOA Governance, enterprise architecture, system/application engineering, development and applied methods, theories and research techniques in the COTS, investigation solution of Federal Government advanced system requirements and complex problems.
• IBM BPM, IBM ECM, Oracle SOA architecture with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

Sr. IV V Manager/Technical Solutions Architect

• Directly support the government management on monitoring the prime-contractor's operation maintenance on help desk services.
• Independently verify validate the subcontractor's performance of the desk side services, System Reliability Services, Enterprise Operations Services, Network Support Service, and System Administration Services on the customer's system.
• Audit the documents and after action reports. Propose the process improvements, and project management support to the customer's upper management/section chiefs.
• Acted as liaison/task leader for the development, implementation and deployment of the Federal Enterprise Oracle SOA Suite 11g including Registry, Repository, Runtime, Policy, Portfolio, AIA, ADF, OSB/ESB/API Oracle.
• IBM BPM, IBM ECM, Oracle SOA architecture with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

IV V C A Security Engineer Manager/ Sr. Principal Solutions Architect

• Supported the IC program management from increment/sprint evolution to release planning, V V and C A, Test Readiness Review TRR , System Integration Test SIT , Formal/ Factory acceptance Test FAT , CATB, Operational Readiness Review ORR , Operation Maintenance O M , Site Integration Test SIT , Site Acceptance Test SAT /stakeholder, User Acceptance Test UAT , Initial Operation Capability IOC , Interim ATO, and Authority to Operate ATO.
• SOA Integration Architect / Developer responsible for architecture / design / governance of real time services used to support large scale software integration efforts with strong understanding of Service Oriented Architecture SOA concepts loose coupling, modularity, reusability, a-synchronicity, high availability, scalability .
• IBM BPM, IBM ECM, Oracle SOA architecture with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

Sr. System Engineer/Integration/Technical Solutions Architect

• Performed and provided technical direction for the development, engineering, interfacing, integration, and testing of complex hardware/software systems to include requirements elicitation, analysis and functional allocation, conducting systems requirements reviews, developing concepts of operation and interface standards, developing system architectures, and performing technical non-technical assessment and management life cycle of end-to-end flow project and system analysis.
• Integrated IBM BPM, IBM ECM, Oracle SOA with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

Sr. Technical Solutions Architect/ Sr. Electrical Engineer

• Designed and developed the tank weapon on US Marine's Expeditionary Fighting Vehicle EFV for General Dynamics Amphibious System Vetronics. This EFV with an effective fighting capability was broadcasted on the History TV channel/Future Weapons show on September 2007.
• IBM BPM, IBM ECM, Oracle SOA architecture and Oracle database with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

Contractor Technical Manager CTM /Technical Solutions Architect, IRS/MBI Clearance

• Assisted with test in progress and retest activities to ensure correction of defects.
• Participated in the Technical Exchange Meeting TEM to identify the critical business requirements baseline, and consult the clients in resolving issues related to system implementation.
• Interfaced constantly in face-to-face with IRS and Prime with a collaborative approach, and established the excellent relationships with client managers, COTR, Technical Advisors, Technical Leads, prime and professionals.
• IBM BPM, IBM ECM, Oracle SOA architecture with J2EE/Java application development, web interfaces, Oracle database development

Confidenital

Technical Solutions Architect and Analysis, Consultant

• Developed the performance monitor module to test the US Court Personnel model, and Case
• Management/Electronic Court Filing System CM/ECF using the Rational automated testing products Rational Suite Enterprise, version 2001A to monitor the response and test workload performance.
• IBM BPM, IBM ECM, Oracle SOA architecture with J2EE/Java application development, web interfaces, Oracle database development