Seasoned and talented IT professional powered with broad-based experience in Data Network and Voice Network Management primarily in Cisco, Avaya, Nortel, and Siemens systems. Possess strong qualifications in all facets of project management. Demonstrate keen expertise in designing and implementing effective strategies to optimize operational efficiency while continuously reducing cost. Excel at delivering simultaneous, large-scale projects. Ability to direct technical teams to provide innovative business solutions. Results-driven leader with proven capability to work effectively in a team oriented, and multi-platform environment.

Responsible for the daily operations of the Sacred Heart Health System's data network throughout the Florida Panhandle, Southern Alabama, and Kansas City, Missouri, encompassing 6 hospitals and 50 remote clinics and labs. Provide systems architecture, systems design, implementation support, and business analysis functions. Manage the Network Operations Control Center by pro-actively monitoring the health of the corporate data network. Manage the Enterprise Wireless LAN deployment and daily operations. Actively monitor the wide area network infrastructure consisting of Metro-E, SONET, OC3/OC12, Microwave, T1/DS1, T3/DS3, cable, and DSL links. Provide systems access security via site to site VPN and client VPN. Conduct firmware/IOS evaluations and manage network systems upgrades. Manage teleconferencing implementations and operations. Participate in the design, implementation, and operation of the enterprise video surveillance and patient monitoring systems. Responsible for the radiology imaging and telemetry systems data network operations.

Notable Accomplishments:

• Configured network core, distribution and access layer devices to provide full network redundancy.
• Hardened the enterprise network to prevent looping conditions and rogue access.
• Worked to insure full HIPAA compliance as well as compliance with all corporate policies and procedures.
• Implemented the enterprise VoIP solution.
• Implemented the enterprise Cisco Wireless-LAN.

Directed and coordinated all aspects of the voice and data operations for 3,000 employees across multiple sites. Provided expert oversight to voice and call center operations for 400-agent call center along with voice systems engineering, implementation, provisioning, call accounting, voicemail, and IVR/VRU operations. Efficiently performed LAN/WAN engineering, installations, cabling, configuration management, monitoring, troubleshooting, and maintenance of the data network. Spearheaded end-user support, scheduled equipment repair, and performed system wide troubleshooting. Tasks included performance analysis, systems tuning, capacity planning, and systems security design and implementation. Provided cost effective business analysis services to the business units. Employed in-depth knowledge of voice and data communications networks with remote locations through OC12, OC3, DS3/T3, DS1/T1, DSL, ISDN PRI, ISDN BRI, Frame Relay circuits.

Notable Accomplishments:

• Supervised all facets of the data network operations consisting of Cisco routers and data switches located at four sites and eight buildings with 3,000 employees
• Administered Avaya PBX systems, Nortel PBX systems, Avaya EAS Call Center, Avaya CMS, Rockwell Call Center Switch, and the Nortel Call Center Solution
• Reengineered Telecommunications Operations and renegotiated communication vendor contracts resulting in a reoccurring 250,000 annual cost reduction
• Primarily held responsible for data implementation and field services engineering supporting the data requirements of J. P. Morgan Chase's Southeastern Region consisting of banking offices and processing centers in 10 states
• Conceptualized and designed universal data wiring plans for voice and data communications utilizing UTP and fiber optics
• Formulated and maintained the Loan Production and Secondary Marketing System supporting 600 users in 38 locations nationwide
• Successfully designed the CORNET PC/IBM Midrange mortgage originations network supporting 500 loan offices nationwide
• Lead programmer utilizing RPG, RPG/400, CL/400, and DB2/400 on the AS/400 and PC platforms
• Managed the IBM Midrange Systems as well as providing business analysis, requirements definitions, systems design, application and database design, development, contract negotiations and acquisition of all hardware, software, and services
• Systematically designed data and voice communications networks to support remote banking operations

• Cisco Network Design
• Cisco Unified Communications Voice over IP and QoS
• Cisco Unified Wireless Area Networking
• Cisco Unified Wireless Mobility Services
• Cisco Adaptive Security Appliance Firewall
• Implementing Cisco IOS Network Security
• Implementing Cisco Edge Network Security Solutions SENSS
• Avaya Networks Converged Campus ERS Solution Network Core
• Avaya Networks Advanced ERS Solutions Network Layer 2
• Avaya PBX and VoIP Administration and Provisioning
• Avaya Voice Systems Routing and Networking
• Avaya Call Center Design and Programming
• Avaya Call Center Management and Reporting System CMS
• PBX Systems Architecture, Administration, Provisioning, and Maintenance
• Call Center Switch Analysis, Maintenance, Provisioning and Administration
• Rockwell Call Center Switch Routing and ACD Telescript Programming
• IBM Applications Programming
• IBM Control Language Programming
• IBM Systems Implementation