SUMMARY

An experienced IT professional with excellent verbal and written communication skills, excellent leadership qualities along with experience in the full software development lifecycle which includes project planning, requirements definition, system design, integration testing, and production implementation and support.

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX 2000 – 2009
Senior IT Analyst - TELEGENCE and LIGHTSPEED BILLING SYSTEMS

• Improved overall production stability, customer bill inaccuracies, and UNIX job failures through root cause analysis, data analysis and driving Micro Focus COBOL, C, and ORACLE code fixes.
• Reduced billing rejects and manual production work-around(s) by analyzing data to determine root cause of rejects and manual work-around(s), and partnering with the business customer and development teams to provide code enhancements and fixes.
• Proactive in escalating critical issues while providing revenue impact reports to customers via Oracle SQL scripts and UNIX KORN shell scripts as well as MS Excel spreadsheets.
• Lead cross-functional team conference calls to manage and resolve critical issues causing production outages.
• Proactive in identifying potential production impacting issues using UNIX Korn shell scripts and Oracle SQL scripts. This allowed issues to be identified and corrected before impacting production.
• Reduced post-production implementation down time by partnering with the business customers and development teams to define requirements and eliminate negative production impacts prior to implementation.
• Provided production test data and test scenarios for Quality Assurance testing teams
• Mentored and trained new team members, and assumed the role of team lead when needed.
• Successfully managed data transmission processes to transmit Telegence production data across multiple servers to the various Local Exchange Carriers and Business Partners.

Managed following AT&T Mobility projects:

• Exchange Message Interface (EMI) edit check process to incorporate more edits for Southwestern Bell Telephone (SWBT) and to include edits for Southern New England Telephone (SNET) and Ameritech (AIT) markets.
• Tax Reporting and Tax Credits for ELA Roaming project which allowed tax credits for double taxation on roaming calls re-rated to home using Extended Local Area (ELA) functionality.
• Uniform Sourcing Geo Tax

For each project:

• Partnered with business to accurately define high level and detail design
• Designed and created new ORACLE database tables
• Developed MICRO FOCUS COBOL and C programs
• Executed unit and system testing
• Provided test cases and scenarios for Quality Assurance (QA) testing.
• Delegated work to team members, and mentored less experienced team members
• Contributed to Telegence Version Upgrades

Consulting at Confidential
Confidential, 1998 - 2000
Developer:

• Achieved $4,000,000.00 cost savings per month by successfully implementing Threshold Billing Arrangement enhancements to suppress the printing of bills until charges reach predefined threshold amount
• Awarded “Spot” award for successful completion of Threshold Billing Arrangement project
• Enhanced the Suppressed Billing Arrangements system to accurately apply Pre-subscribed Inter-exchange Carrier Charge (PICC) and Universal Service Fund (USF)charges to bills suppressed more than one month
• Project manager for the Optional Calling Plan Threshold Billing Arrangement project. Lead team in gathering requirements, cross-functional team interfacing, resource management, coding, testing, and production implementation.

Confidential, 1996 - 1998
Lead Technical Analyst
Resource Planning System (RPS)

• Developed conversion plan to download data from the mainframe legacy system and to a UNIX server and upload to a desktop platform.
• Defined and developed the UNIX environment for the execution of the UNIX version of the software.
• Developed the implementation plan for production implementation
• Deployed RPS and provided ongoing post production support.
• Awarded “Spotlight Award” for successful project management and implementation of RPS

Earned Value Management System (EVMS)

• Partnered with business community to define data conversion requirements and successfully converted and loaded IDMS legacy data into EVMS
• Defined requirements to interface EVMS with other legacy systems and the new Job Accounting System(JAMIS)
• Subject Matter Expert (SME) for EVMS upon production implementation.

PROGRAMMER /ANALYST
Cost Management System (CMS)

• Managed production issues during conversion from legacy system to the new Earned Value Management System (EVMS).
• Developed requirements and program specifications for the interface between CMS and the new Job Accounting Management Information System (JAMIS)

Forecasting and Analysis System (FAS)

• Resolved production issues during conversion to the new Job Accounting Management Information System.
• Created ad-hoc reports for the business community.

Contract Information System (FAS)

• SME for production and conversion issues until conversion to new Job Accounting Management Information System was completed.

TECHNICAL EXPERIENCE

Software: MS Word, MS Project, Lotus Notes, MS Visio, MS EXCEL
Platforms: Windows 95/98/2000/ME/NT, AMDAHL 4090, OS/MVS-XA, OS/MVS, IBM 3033, HP-UNIX
Version 11, SunOS 5.8
Databases: Oracle, Oracle, IDMS, IMS, INFORMIX, MS Access Languages: UNIX, JAVA, C/C++, COBOL, PL/SQL, SQL, Micro Focus COBOL, VI Editor, Pro *C, SQL/PLUS, File Transfer Protocol (FTP), TSO/ISPF, IDM/DL-1, VSAM, JCL, ROSCOE, CICS, DMS, PANVALET, ATMS, DYNAM-T, Sort/Merge, XPEDITER, COBOL II Tools: Database Administration (DBADMIN), TOAD

EDUCATION/PROFESSIONAL DEVELOPMENT

B. S. Computer Science
UNIX Fundamentals/Shell Programming
Introduction to Oracle for Experienced SQL Users THINKSPARK
KORN Shell Programming
JAVA Programming Language
Career Connection Member