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Service Specialist Resume Profile

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SUMMARY OF QUALIFICATIONS/COMPETENCIES

  • Proactively approaches multiple tasks
  • Works well independently and in teams
  • Standard of excellence in customer service
  • Meticulous, reliable, detail-oriented approach to tasks
  • Ability to shift directions in response to changes in work environment

AREAS OF EXPERTISE

  • Customer Service
  • Office Procedures
  • Facility Management
  • Administrative Processes
  • Executive and Administrative Support

PROFESSIONAL EXPERIENCE

Confidenital

  • Facilities Office Coordinator,
  • Completes reprographics duties.
  • Provides various weekly reports to management.
  • Orders all office supplies via Office Max and Office Depot.
  • Maintains schedule for all conference rooms in training center.
  • Processes all incoming and outgoing US mail, DHL, UPS, Diplomatic pouch.
  • Conducts weekly inventory of office, kitchen and facilities closet supplies.
  • Arranges conference board rooms according to meeting organizer specifications.
  • Assists manager with tagging, log entry, tracking inventory, and excess old inventory.
  • Engages with multiple vendors to perform preventive maintenance on items.
  • Responsible for asset management of furniture, IT equipment, and key inventory.
  • Coordinates day-to-day facilities functions i.e., checking firm's suites, vacant offices and workstations, monitoring office equipment and supplies and submit status report of findings.

Confidenital

  • Facilities Office Coordinator,
  • Received deliveries.
  • Processed personnel documents.
  • Processed incoming and outgoing mail.
  • Updated employee administrative records.
  • Answered e-mail, phone, fax and postal queries.
  • Helped the company to maintain relations with partners and suppliers.
  • Ensured that all administration procedures were followed to company standards and audit requirements.
  • Greeted all incoming visitors to the office in a friendly, professional, hospitable manner.
  • Coordinated day-to-day facilities functions i.e., checking firm's suites, vacant offices and workstations, monitoring office equipment and supplies and submit status report of findings

Confidenital

  • Junior Facilities Office Coordinator,
  • Processed incoming and outgoing mail.
  • Performed light repair work on copiers, fax machines and printers.
  • Maintained maintenance of all copiers and fax machines
  • Provided backup coverage for Front Desk Receptionist.

Confidenital

Senior On-Site Service Specialist,

  • Controlled employee and vendor access to the firm's loading dock.
  • Monitored and repaired photocopiers throughout the company.
  • Processed and delivered UPS, FedEx and Lasership courier services.
  • Maintained inventory of office/copier supplies and forwarded information to buyers for ordering purposes.
  • Handled other general mailroom duties as needed.

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