Service Specialist Resume Profile
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SUMMARY OF QUALIFICATIONS/COMPETENCIES
- Proactively approaches multiple tasks
- Works well independently and in teams
- Standard of excellence in customer service
- Meticulous, reliable, detail-oriented approach to tasks
- Ability to shift directions in response to changes in work environment
AREAS OF EXPERTISE
- Customer Service
- Office Procedures
- Facility Management
- Administrative Processes
- Executive and Administrative Support
PROFESSIONAL EXPERIENCE
Confidenital
- Facilities Office Coordinator,
- Completes reprographics duties.
- Provides various weekly reports to management.
- Orders all office supplies via Office Max and Office Depot.
- Maintains schedule for all conference rooms in training center.
- Processes all incoming and outgoing US mail, DHL, UPS, Diplomatic pouch.
- Conducts weekly inventory of office, kitchen and facilities closet supplies.
- Arranges conference board rooms according to meeting organizer specifications.
- Assists manager with tagging, log entry, tracking inventory, and excess old inventory.
- Engages with multiple vendors to perform preventive maintenance on items.
- Responsible for asset management of furniture, IT equipment, and key inventory.
- Coordinates day-to-day facilities functions i.e., checking firm's suites, vacant offices and workstations, monitoring office equipment and supplies and submit status report of findings.
Confidenital
- Facilities Office Coordinator,
- Received deliveries.
- Processed personnel documents.
- Processed incoming and outgoing mail.
- Updated employee administrative records.
- Answered e-mail, phone, fax and postal queries.
- Helped the company to maintain relations with partners and suppliers.
- Ensured that all administration procedures were followed to company standards and audit requirements.
- Greeted all incoming visitors to the office in a friendly, professional, hospitable manner.
- Coordinated day-to-day facilities functions i.e., checking firm's suites, vacant offices and workstations, monitoring office equipment and supplies and submit status report of findings
Confidenital
- Junior Facilities Office Coordinator,
- Processed incoming and outgoing mail.
- Performed light repair work on copiers, fax machines and printers.
- Maintained maintenance of all copiers and fax machines
- Provided backup coverage for Front Desk Receptionist.
Confidenital
Senior On-Site Service Specialist,
- Controlled employee and vendor access to the firm's loading dock.
- Monitored and repaired photocopiers throughout the company.
- Processed and delivered UPS, FedEx and Lasership courier services.
- Maintained inventory of office/copier supplies and forwarded information to buyers for ordering purposes.
- Handled other general mailroom duties as needed.
