Support Specialist Resume Profile
EXPERIENCE SUMMARY
- 11 yrs of mixed experience for Production and Non-production as Tibco Administrator and Tibco Developer.
- Knowledge and hands on experience in TIBCO Business Works, TIBCO EMS, TIBCO administration, TIBCO ActiveMatrix Service Gateway .
- Participated in creating and proposing deployment strategy for new deployments and existing production defects.
- Involved in various activities of configuring IIS, Microsoft SQL 2008/ 2005 and Linux servers, TFS and ALM process.
- Perform application testing for various applications and perform bug fixing.
- Exposure working with Linux servers as an Admin for TIBCO deployments.
- Experienced in analyzing application/ database/ server logs.
- Support Asset management tasks for multiple environments.
- Built strong inter-personal relationship with clients and application end-users.
- Expert in problem solving, provide workarounds to minimize business impact using .NET tools like STORM, Reflector, TIBCO harness, etc.
- Maintain and Monitor Server health using tools like PRTG, OPSNET, TIBCO Hawk.
- A keen analyst and team player with thorough understanding of all aspects of the SDLC from understanding client requirements through direct client interaction, translating them into technical specifications and driving their execution.
TECHNICAL SKILLS
| Operating Systems | Windows win2K3/ win2K8/ Linux/ mac/ UNIX Terminal. |
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- TOOLS UTILITIES
- Tibco Expertise : Tibco BW 5.x, TIBCO ADB Adapter, Tibco Admin, Tibco EMS. Tibco AMX BPM.
- Tibco Exposure : Tibco Hawk
- XML Technologies : XML, XSD, WSDL
- Network Protocols : HTTP, TIBCO EMS, SOAP
- Database : SQL SERVER 2008, Oracle.
- Version Control System : Tortoise SVN, Team Foundation Server Microsoft TFS .
- SDLC Models : Waterfall and Agile Scrum Methodology
EXPERIENCE SUMMARY
Confidenital
Current Designation: Tibco Developer/ Assc Architect
- Single handedly architected and developed a deployment automation tool. Front hand developed in c and bootstrap. Deployment engine was completely designed in Tibco BW. TRISHA is widely used as an enterprise wide solution to perform code deployments in NON-PROD and PROD environments. This tool has benefited multiple business units and helped implementing standards. The complete project is implemented on file base system.
- Automation Deployment Tool TRISHA :
- Asurion has grown tremendously in last few years and established the business model globally. They have there business flourished in US, EU, Japan, China, Australia and many more.
- Project Details: The application that we support is a cell phone insurance application. Our business clients are cellular carriers. The business model is to insure high-end smartphone loss let it be a physical damage/ liquid damage or a data loss, depending on the contract that the end user signs when he purchases a new device from one of the carriers.
- Deploy, Clean-Deploy, Re-Deploy, Roll-Back External command/ File activities/XMl activities, Sleep, SetVariable/ Get Variable, JDBC activities, XSD's, complex conditions and fault tolerance to include multiple scenario's, API's
- Recycling App pools SOAP
- Notification SOAP
- Logging DB, External command
- Heavy logging implemented within Tibco and external command for easy tracing and troubleshooting.
- More than 10k request have been processed with this tool with 99 accuracy.
- Migrated the project from Tibco BW 5.7 to 5.11/ Tra 5.8/RV 8.4.
- This application is still maintained/ administrated and continually added with new features by me alone. I am the primary owner and POC for this application for this n-tier application. Close 250 users across the globe use this tool everyday to have the code deployed.
Responsibilities: Tibco Developer
- Involved in Code design/code review/ code refactoring.
- Generating XSD schema for new services.
- Integration of Error handling using enterprise logger and exception handling.
- Highly engaged in creation of design documents for new requirements and to discuss existing issues.
- Engaged in providing support for production cirts and analyzing complex defects.
- Planning and implementation of new standards and code optimization.
- Co-ordinate with offshore team members to for day to day handovers.
- Raise build requests and follow up on deployments in DEV-INT/ QA and PROD environments.
- Co-ordinate with different business units to ensure all modules of the deployment are developed and released with proper planning.
- Analyze data in SQL DB's to analyze application behavior.
- Provide ad-hock support for the self innovated projects TRISHA .
- Create design documents, review FSD and perform Unit testing on day to day basis.
- Ramp up new members in team with presentations training and day to day scrum calls.
- The roles were not limited to Installation/Configuration of TIBCO TRA, BW, HAWK, HAWK HTTP SNMP Adapter, ADB Adapters, XML Canon, EMS, Spotfire, AMX Hawk Plugins.
- Worked as a TIBCO Administrator. Established standards for deployment methodology, coding and code reviews.
- Attending planning sessions, coordinating design handovers, estimating effort, doing resource allocation, tracking the progress, ensuring minimum defects, resolving impediments, tracking the Burn down chart, coordinating the release etc.
- Involved in interface requirement gathering and Analysis and converting them into the architecture which fits into the existing infrastructure.
- Created several XSDs Schema and WSDLs in compliance with Interface documents for using in BusinessWorks.
- Utilized Hawk to troubleshoot system and application errors in productions and test environments.
- Used TIBCO Administrator to perform administration, configuration management, and production support of TIBCO infrastructure and components Adapter for ADB, JMS, Enterprise Message Service, Hawk
- Requirement capture and analysis and Interaction with Business user consultants
- Developed Hawk rule basis for monitoring System and application level activity.
- Involved in the deployment of the project into various environment by using TIBCO Administrator.
- Implemented business process to read data through ADB Adapter and to publish to the TIBCO EMS JMS queue.
- Provided Production support, Trouble Shoot the Problems and Deliver Patches using JMS API and TIBCO EMS APIs.
- Configured Access Controls and set up Topics using TIBCO EMS Administration.
- Designed and implemented TIBCO EMS JMS queues for persistent failsafe data delivery.
- Involved in setting up the guidelines for Process development
- Involved in all interface development lifecycles to make sure the projects are deployed in time.
- Involved in migration documentation and migration of the project into Test, UAT and Production environments.
- Involved in support and change management of the project in pre production and postproduction. Implemented a custom transport framework in Java.
- Installation of TIBCO components on Windows and AIX Platforms.
- Set up TIBCO Hawk Agent rules to manage exception conditions
- Worked on Spotfire Server , Client and Web Player.
- Integrated with the Oracle Database using TIBCO Active Database Adaptor 6.x.
- Designed and configured TIBCO EMS JMS 7.x queues for persistent failsafe data delivery.
- Set up topics and configured Access Controls using TIBCO EMS Administration 5.x.
- Configured Monitoring processes and generating triggers during process failures using TIBCO Hawk. Designed process for connecting applications using with TCP/IP, FTP, SMTP
- Developed few samples on Active Matrix Business Studio
Environment: TIBCO TRA, BW, HAWK, HAWK, ADB Adapters, EMS , spotfire, Tibco Activematrix Gateway.
Other Products Used:
- SQL Server
- TFS for Versioning
- HP QC for tracking defects
- Agile Vision for maintaining the Sprint Backlog
Confidenital
Service Specialist Resume ProfileDescription: Providing application support on various Banking products at Tier-1 and Tier-2 Level:
- IntelliMatch Matching and reconciliation
- IntelliTracs Tracking tool for Outstanding Items Silver Certified
- ntelliSuite Web client with the combination of above two products and reporting tools. Ambit Reconciliation solution suite
- StorQmPlus a warehouse for reports
- MBGateway Pre-formatter, which ingest files from one format to other.
Roles and Responsibilities:
- Responsible for analyze and access the change required for any Tibco services related maintenance and or upgrades
- Preparing the approach plan for maintenance or upgrades plans for any third party services technology changes impacting Tibco services.
- Draft plans to implement the Upgrades or maintenances impacting Tibco services in TEST and PROD environment.
- Part of analyze the changes and create an approach plan and identify the risk factors for IntelliSuite Software Infrastructure Upgrade project 2012 for Test and Prod environments
- Active involvement during Design, Implementation, Test and Deployment Phase of all TIBCO integration new or enhance applications in all environments
- Active involvement during deploying/moving the codes to Production environment fulfill the Pre-requisites of the enterprise change process
- Attending the meetings includes regular and planned meeting to discuss project SDLC activities till moving the code to PRODUCTION
- Primary coordinator during the IntelliSuite migration from all TEST to PRODUCTION environment
- Responsible for Impact assessment for any of the IntelliSuite maintenance that interacts with SMCE-Tibco services
- Active involvement during fully supporting the applications post-production maintenances, service outages, patch fixes to Unix, DB, Security channels and during the minor and major deployment releases
- Identifying and providing the Value-Add to the existing PROD applications or to the Operation team's existing processes
- Products Used:
Tibco Business Works, Core Java, XML, EMS Scripting, Oracle SQL, Eclipse, SOAP-UI, PVCS, Putty, Tibco Business Works Integration Manager, Comanche, Windows XP/Unix.
Confidenital
Designation: Analyst I - Support specialist
- Description: ACE Pricer, is a web-based Pricing Management System used to provide dynamic pricing management mechanism. It provides a web-based GUI to manage pricing rules across the company. It provides a mechanism to integrate pricing data from several sources like spreadsheets, ERP, databases and legacy systems into a flexible unified XML based format.
- Responsibilities:
- Involved in preparation of requirements document and use case detailing.
- Design and development of JDBC module to read and write data from Oracle and SQL Server databases and convert to XML format.
- Involved in the design of XML schema.
- Developed a module to export XML data to CSV files.
- Implemented hierarchical control mechanism to provide different permission levels to different users to modify pricing rules.
- Provided control mechanisms to allow a salesmen to only view customer accounts associated with his login.
- Implemented hierarchical definition of products, customers and channels.
- Involved in unit testing, integration, integration testing of the product and development of test cases.
Environment: Oracle 9i, PL/SQL, SQL Plus, Java Servlets, JavaScript, Tomcat Web Server, JDBC, HTML, Java, MS Visual SourceSafe, Rational Rose, UML, Windows 2000, Windows NT
Confidenital
Designation: TIBCO AdministratorDescription
- Created LDAP and its Authentication Services, and provided 24X7 supports to project.
- Involved in development, testing and deploying the application in different development and testing environments.
- Created Business Works processes to convert the XML messages to Oracle understandable Common Object Model COM format.
- Designed implemented the entire exception handling solution for the business process and conducted Unit testing and component testing.
- Created XML Schema Definitions to validate XML's against their models.
- Used TIBCO Administrator GUI to upload, configure, monitor and deploy applications.
- The Business Work engines, the SAP adapter and the ADB adapter were monitored and managed using the rule bases generated by TIBCO Hawk
- Installed and configured TIBCO EMS. Also configured TIBCO EMS server to be fault tolerant.
- Extensively used TIBCO Hawk, PRTG, and RTView for monitoring functionalities.
- Set the Load balancing and Fault tolerance properties for TIBCO Business Works Engine.
Environment: TIBCO Business works 5.1, TIBCO Administrator 5.1, TIBCO Designer 5.1, TIBCO EMS 4.4.3, TIBCO Hawk 4.2.1, TIBCO Runtime Agent, and TIBCO SAP R/3 Adapter 5.2.
