Sales Manager Resume Profile

SUMMARY OF QUALIFICATIONS

Thirteen years experience in the hospitality industry focusing on customer service with eight years in management
Highly motivated individual
Ability to maintain a high level of professionalism in stressful environments
Dependable work history

WORK HISTORY TC l1

Confidenital

General Manager March 2011 Present
Maximize profitability while ensuring guest and team member satisfaction
Directly responsible for the success of Housekeeping and Front Office, including hiring, counseling, and evaluation
Implement and ensure compliance of policies and procedures and well as Brand Standards
Communicate efficiently with Hotel Owner to ensure goals are met
Control purchasing costs within an approved budget

Confidenital

Director of Sales

Administered all sales, promotional activities, advertising and marketing efforts of the hotel
Managed all group room reservation and meeting room reservation sales
Directly solicited and maintained relationships with key accounts through phone, email, and personal sales calls
Provided strategic direction of rate, date, and room commitments
Completed daily, weekly, and month productivity reports of all sales efforts
Maintained memberships in local business organizations for the purpose of maintaining exposure of hotel
Participated and communicated with all Brand efforts to maximize revenue and exposure of the hotel
Monitored wholesale 3rd party sites for accuracy and rate integrity

Confidenital

Assistant Manager

Managed reservations for 1000 short term rental condos in Southwest Florida
Assisted in property management of three condominium complexes including record keeping, accounts payable and receivable, and scheduling maintenance and housekeeping
Provided outstanding client services to the owners and the guests

Confidenital

Assistant to the owner

Built relationships with 50 local artists and maintained knowledge of each individual's style of work to maximize their profitability
Used my knowledge of different mediums to secure sales
Maintained the appearance of the Gallery
Responsible for organizing all inventory
Scheduled staff

Confidenital

Front Desk Agent

Front desk agent for a
Greeted guests, made reservations, check in and check out procedures, handled unexpected occurrences quickly and efficiently to ensure guest satisfaction, balanced a cash drawer, and handled heavy call volume
Prepared daily reports for operations meetings

Confidenital

Manager on Duty, Sales Manager, Assistant General Manager

Helped manage a 120 room, limited services hotel
Coordinated reservations, check in and checkout procedures, provided concierge services, and scheduled housekeeping and maintenance
Obtained new corporate and leisure accounts, maintained relationships with existing accounts, and reserved and maintained two conference rooms
Responsible for assuring guest satisfaction while overseeing the front office, housekeeping and maintenance staff
Kept operational costs with in an approved budget while maintaining hotel standards