Configuration Manager Resume Profile

WORK EXPERIENCE: Confidential

Technical Support Specialist

I provide technical support for an agency with approximately 250 users across 7 locations throughout Northeast Kansas. As a member of a 3 person team I am a jack of all trades. I work to quickly troubleshoot and fix issues with user's computers and printers, networks and servers. I work with other team members in planning for the future and implementing new processes.
Evaluate and fix computer issues
Install computer hardware and software on local computers and servers
Evaluate and fix printer issues
Install network and local printers
Train users in basic and advanced computer use
Detect and remove malware on users computers
Create and manage users in Active Directory
Manage inventory of IT equipment
Designed, installed and maintain a wireless network across 7 remote sites
Monitor network health and activity
Provide support for iPhones and iPads
Provide daily support for server backups
Provide support for VMware
Provide technical support for hospice EMR including desktops and field devices
Provide hardware maintenance and software updates for EMR servers
Design and Install Audio and Video equipment in conference rooms
Design and Install CCTV equipment
Identify system improvements and enhancements
Provide technical support for sever and network issues

Confidential Part time computer tech

Confidential Senior Configuration Manager

My focus was end-to-end configuration management for a .NET development team. I assisted in migrating a large 60 member team of .NET developers with several large, overlapping, project schedules from Visual SourceSafe to a brand-new implementation of Team Foundation Server. I helped create a highly automated and consistent processes for development and release activities.
Managed environment's schedule for eight development regions
Performed release activities in six test regions
Provided training and support to the development team for release activities to development regions
Created documentation for third party groups for release activities
Supported production release activities
Monitored configurations for accuracy
Provided documentation of release activities
Automated production environment backups
Functioned as Team Foundation Server TFS Administrator
Authored and enforced policies and procedures
Deployed SSIS packages to development, test and production environments
Assisted development team with configuration and environments processes
Worked with Project Managers and Development to hit release deadlines

Confidential Communications Manager

I worked under the direction of the Communications Director turning ideas into reality. I managed concept to delivery of all printed pieces, video projects, digital media and web development and upkeep. I worked to find creative ways to communicate to our constituents within the cost constraints common in a non-profit organization.
Designed brochures and flyers in Photoshop, Illustrator and InDesign
Edited videos in Final Cut Pro
Created and maintained web pages
Managed inventory of materials
Created and maintained a bid system to get the best value at the best price
Worked with developers in creation of databases
Managed volunteers and temps
Headed conference development and planning
Designed and built a convention display with a footprint of 45' X 20'

Confidential Laborer

Confidential Independent Communications Consultant

Confidential Communications Technician