GLOBAL PROGRAM MANAGEMENT - CLOUD INFRASTRUCTURE - SERIVCE DELIVERY - LEADERSHIP - ENTERPRISE DATA CENTER DELIVERY - EMERGING TECHNOLOGIES

• Customer focus-driven IT Leader with over 18 years Information Technology experience
• Advanced project management training PMP/PMI with MS Project, Clarity, SDLC in AGILE
• Exceptional executive level interaction and participation on senior leadership teams
• Builder of top performing teams with solid experience leading managers and staff
• Hands-On Enterprise Architect driving bottom line by applying technology innovation
• Proven record in cutting overspending on capital and expense budgets
• Successfully managed vendor resources, ensuring best practices in engagements
• Proven management of department budgets for monthly and annual reconciliation
• Acts on advanced problem-solving skills to turn around incident driven environments
• Strong process and standards development around enterprise engineering using ITIL
• VMware certified with expert level knowledge of virtualization technology options
• Expert enterprise server, network and storage management EMC, Wintel and Linux/UNIX
• Disaster Recovery and Continuity of Business planning at all levels
• Information Security Expert PCI, SOX, HIPAA, PII, DLP, ISO27001 , supporting security audits
• Experienced Cloud Computing IAAS, SAAS, PAAS, Web 2.0, IBM, EMC, VMware, MS

PROFESSIONAL SUMMARY

Confidential

• Vice President, Technology Infrastructure - Cloud Infrastructure Solutions Service Delivery
• Business IT Leader reporting to SVP of Service Delivery in direct support of Global Markets Operations Technology Merrill Lynch and Global Markets Research Technology division for Bank of America Technology Infrastructure. Leading transformation of private cloud virtualization and physical to virtual migration programs netting 2.5MM savings annually.

Confidential

IT Leader - Data Center Operations, Cloud, Network,

Leader of infrastructure and operations for startup with AT T Mobility, T-Mobile, and Verizon Wireless united in a joint venture to build a nationwide mobile wallet commerce and payment network utilizing smart phones. Lead the integrated design, implementation and ongoing operations of IT infrastructure including data center, servers, databases, networks, security, middleware, storage, and to support Isis mobile wallet applications and development teams. Successfully built infrastructure and apps to support alpha, beta and multi-city pilots leading into national launch in 2013.

Confidential

Senior IT Global Program Manager

Engaged at VP level as Global Program Manager supporting Global Trading and Equities financial services. Primarily responsible for Global Markets Research Technology division projects and planning. Responsible for capital, expense, resource planning and management of cross-functional teams to deliver high quality Enterprise Technology Projects by ensuring that business technology group expectations and deliverables were met with world class solutions. Globally manage Technology Project Managers and Functional Managers over book of IT Business projects. Key projects included VERITAS Global Clustering Migration to migrate from Oracle RAC to VERITAS Clustering globally and TIBCO RV/EMS/HAWK Global Messaging upgrade to upgrade 200 applications in US, EMEA, APAC .

Confidential

Director of IT - Engineering, Production Operations Data Centers

Reporting to the CTO, led transformation of information infrastructure and teams from outdated, inefficient organization to emerging technologies business partner helping drive bottom line and cost containment. Partnered with all areas in helping develop, maintain and implement strategic corporate initiatives. Led team of 25 staff with 5 managers, 24x7x365 IT Network Operations Center, service management and data centers, system engineering resources for IT projects, enterprise road-map, COB and DR recovery planning using IBM, SunGard and Savvis data centers. Built out new colo data center and achieved 35 datacenter consolidation with VMware virtualization. Instrumental in key WEB 2.0 architecture for Customer Loyalty infrastructure and DLC website design. Managed high volume web application infrastructure for EBGames.com / Gamestop.com . Led key projects using ITIL process improvements reducing outages 50 . Implemented 300 improvement in business intelligence systems performance Sales Audit, SQL . Coordinated project efforts for 50 improvement in ecommerce fulfillment, AS400 to Iseries migration. Led efforts to consolidate SQL server farms to a shared model cutting MS EA costs by 300,000.

Completed migration of older DMX/Clariion SANs to DMX3/4 platform, with no business impact.

Confidential

Associate Director of IT - Networks, Systems Data Centers

Spearheaded complete infrastructure turn-around reducing a high rate of incidents and outages by 98 through focused ITIL service management and change control. Report to VP of IT. Led team of 19 with 3 directs, 24x7 IT Operations support and management of servers, networks, storage, backups and data centers. Assigned system engineering resources for projects and developed the enterprise road-map and recovery planning. Coordinated stabilization of the email and messaging services and improved performance 300 . Project managed datacenter migration and build-out of VMware virtualization infrastructure. Hands-on management of Linux team and servers Red Hat UNIX/Linux on SUN, IBM and DELL . Led projects to re-engineer data center servers, power, cooling, rack space, cabling, general layout . Consolidated Oracle servers from 20 to 2 reducing Oracle costs by 200K, using IBM P-Series platform. Reduced operating expense budget by 1 million by expiring older technologies and hardware. Led conversion of EMC SAN leases to a purchase saving 4M in expense over a 3 year budget cycle.

Confidential

Senior Enterprise Infrastructure Architect

Responsible for the infrastructure, technology and consulting services, supplying leading edge information technology solutions for AIG business units and external customers globally. Managed,developed, evaluated and purchased systems and technology to support complex business, financial and communications needs of the global enterprise. Report to the Director of IT and collaborate on the management of global datacenter infrastructures working jointly with internal and external AIG business clients. Provided 3rd level support and training of IT Operations staff. Managed design and build-out of next-gen VMware 3 Farm of mixed use windows and Linux vm's. Managed consolidation of Tier IV datacenter physical and virtual server footprints and storage. Reduced server provisioning time by 50 through VMware 3 and SUSE 10 virtualization. Collaborated with Office of CIO on VMware 3 engineering standards on HP/DELL platform. Helped pioneer Boot-From-SAN technology on VMware for disaster recovery efforts. Key responsibilities include synergetic partnership with Global CIO on Datacenter standards. Coordinated design, build and provisioning of approx 10 mixed use servers every month. Improved service delivery and customer experience, furthered global network redesign. Improved internal Service Support and Delivery processes for use as best-practice for child companies.

Confidential

Enterprise Technical Architect

Demonstrated increase in development efforts collaborating and architecting company .Net architecture and introducing VMware QA promotion process. Coordinated on global Active Directory 2003 design for sites in USA, Europe, Canada, Puerto Rico, Mexico and Brazil. Project managed, developed, evaluated and purchased systems and technology to support complex business, financial, and communications needs of the global enterprise. Reported to the Director of Technical Architecture on the management and design of domestic and international infrastructures. Work with a team of technical architects in the areas of infrastructure, network, applications, business intelligence, and security. Hands on with Linux Red Hat, Novell, Dell, HP, to migrate 200 company lab sites from UNIX to Linux. Helped in negotiation of Dell/HP server and services global contracts for reduction in costs. Partnered with team of technical architects in company .Net architecture for best practices.

Confidential

Enterprise Infrastructure Integration Engineer

Successfully managed redesign and rebuild of high volume web applications and auto loan ecommerce infrastructure due to business merger. Repeatedly led new challenges in diverse areas of the company both US and international. Planned, developed, evaluated and purchased systems and technology to support complex business, financial, and communications needs of the global enterprise for CitiFiancial Auto and diverse CITIGROUP divisions. Led project efforts for consolidation of 600 Wintel, UNIX, and Linux servers in datacenter migrations. Provided IT operations support for high volume ecommerce web sites CitiFinancialAuto.com . Led project efforts to increase infrastructure saving over 1 million over a four year period. Managed migration of ecommerce infrastructure from NT4 to windows 2000 / 2003. Coordinated two successful disaster recovery tests meeting 100 of continuity of business objectives.

Confidential

Team Lead, Special Services Data Networks

Led team that was first to successfully launch DSL technology in Dallas, TX. Project managed and implemented the delivery of a full-range of communication and network services on-site in mission-critical environments. Planned, coordinated and managed complex data communications network projects, installation, integration, deployment, troubleshooting, maintenance and repair placing high priority on achieving technical, financial, efficiency and customer service goals. Special Services Certified.

Confidential

Strategic IT Support Supervisor

Promoted to supervisor within 6 months from help desk. Member of a supervisory team providing training, motivation and supervision to over 200 technical support representatives for the Microsoft Network, Internet Explorer and Windows 98. Established, tracked and ensured the achievement of productivity and quality objectives for call center. Managed relationships, and defused client issues.