Technical Skills

Security Profile Administration:

IBM RACF MVS, Windows Active Directory 2000/XP/Vista/7 , Oracle, DB2, CICS, VPN, Citrix Meta-frame, Site-Minder.

Project and Trouble Shooting:

UAT and QA Testing, Change Controls, Customer Trouble Tickets, User Access Reviews, Compliance Profile Maintenance, Sarbanes-Oxley Compliance and Audits, End-user Profile maintenance, Authorization Verification, Access Validation, Trouble Shooting and Problem Analysis. Knowledgeable of Information Security practices as it relates to Information Technology.

Software and Applications:

Sun Identity Manager, MS Office, WRQ Reflections, MS Access, IBM Same Time, IBM On-Demand, FTP, Citrix, Remedy, Oracle, DB2, TSO/ISPF, SDSF, Vanguard Administrator, POS VAX , Power Point, Meeting-Place, SharePoint, Knowledge Base, Peachtree Accounting, Oracle E-Copy, Netsuite, SIP Phone, Laser Fiche, WFM, FSO Dashboard ,Basic SQL, MS Project, MS Exchange Server, Windows OS, Reflection X, NetMeeting, QuickBooks, VISION, ACSS, Fivestar, Clarify, Telegence, SOA, Snooper, Fourth shift, Internet Explorer, PeopleSoft, Sun Identity Manager, Remedy, Adobe, Blackberry Provisioning, OLAM, MyCSP, CS Portal, and other Internal Web Based Applications., Network Trouble Management, Glance Tool.

Customer Service/ Clerical:

New customer setup and registration, Consumer resolution, Troubleshooting and Escalation resolution, Project coordinator, File Management, Call queue management, Inventory management, Account maintenance, Billing, Product Distribution, Training, Documentation, and Data Entry. Excellent and, strong oral, written communication skills and organization, Ability to prioritize projects and handle multiple demands simultaneously Inventory Management, Payroll, Human Resources coordination, Itinerary / Travel Arrangements, Productivity and Financial Reporting, Customer Service, Central Dispatch, Invoice and Order Processing.

Experience

Confidenital

• Organize, prioritize, schedule and manage service area technicians daily work task.
• Develop realistic action plans while being sensitive to time constraints and resource availability.
• Demonstrate the ability to start and persist with specific courses of action while exhibiting high motivation and a since of urgency.
• Possess strong analytical skills with the ability to effectively project manage a diverse team of technicians.
• Strengthened service area work log by minimizing escalations through communicating and resolving conflicts.
• Serve as first level contact for work order activities, service level agreement violations and status inquiry.
• Functioned as mediator by coordinating and supervising communication between internal external groups that required field operation services.

Confidenital

• Assist management on effective management for past due and pending work tasks.
• Manage Work Order status and VSO Technician appointments.
• Create manual Work Orders on request for specific work related to Field Operations.
• Customer interfacing regarding scheduling field services.
• Strengthened service area work log by minimizing escalations through communicating and resolving conflicts.
• Serve as first level contact for work order activities, service level agreement violations and status inquiry.

Experience continued.

Confidenital

• Security Profile administration for Billing, Customer Care, Commissions, Collections and Point of Sales POS applications.
• Assigned access in accordance with RBAC and least-privilege protocols using Identity Manager, Site-Minder, PeopleSoft, RACF and Windows Active-Directory
• Managed end-user access on platforms and databases which included Unix, Oracle, DB2, MySQL, RSA VPN, MVS, IBM On Demand, Citrix and Power-Builder, Vision, Acss, Net Ace and web applications Opal and Mars
• Resolved trouble tickets, Performed QA/UAT for application enhancements, Coordinated end-user Compliance projects, and completed change controls
• Trained and monitored new administrators, and their development. Organized documentation for several applications for the purpose of training and proper provisioning of these applications.
• IT Security administrator for over 100 applications, SOX applications included. Maintained 98 percent SLA with a 24 hour turnaround.
• Sarbanes-Oxley SOX IT attestations and reviews, audit responses and remediation's

Confidenital

• Provided administrative support for multiple locations
• Automated payroll timesheet calculations with Excel for imports into Netsuite
• Produced monthly reports using Peachtree Accounting
• Tracked transactions and Performed Book-Keeping using QuickBooks
• Performed daily invoicing, reconciled batch reports and Managed petty cash expenditures
• Conducted New-Hire orientations and candidate interviews
• Managed the office and warehouse Inventory and ordered supplies as needed
• Provided Customer Support, and Scheduling
• Dispatched and coordinated technicians to clients
• Performed HR functions and maintained confidential files on all employees

Confidenital

• Administrative support for Housing Choice Manager
• Distributed Company literature
• Managed travel arrangements and meetings
• Prepared and Reviewed confidential case-files

Confidenital

• Provided administrative support
• Prepared and maintained sensitive client documentation
• Resolved customer issues, and complaints
• Processed travel requests via Fax, Mail or Internet
• Processed credit card transactions.

Confidenital

• Supported wholesale and corporate clients product needs
• Trained new Customer Service Representatives and Associates
• Generated repeat business with client follow-up
• Processed Orders and Inventory Checks via IBM AS/400s
• Maintained a database for faxed orders, and large requests
• Invoiced requisitions
• Coordinated order fulfillment with other Boise Cascade location inventories