Summary

• Award-winning IT Management Professional with more than a decade of proven leadership experience expanding and improving infrastructure and support services to organizations and networks with as many as 1,200 end users.
• A trusted advisor and strategic partner to senior management and customers provide leadership in user training, customer service and support, troubleshooting, root cause analysis, and problem resolution.
• Streamline systems and process through research, analysis, strategic planning, and policy development.
• Expert in electronic discovery and EDRM modeling, case management software, litigation support applications, and eDiscovery methodologies.

Confidential

A law firm specializing in first party claims against insurers with an internal company providing pre/post-loss insurance advice.

IT Director

• Direct the tightly-integrated IT departments of two companies with more than 75 end-users in 4 international offices. A keystone to the profitability of both firms in an endless effort to identify new business capability through the use of new technologies while reducing the ever growing costs of IT. By spearheading all architecture, project management, and the maintenance of complex systems, we have been able to design a redundant network with High-Availability and Disaster Recovery capabilities. Additional responsibilities include the IT budget and employee training development.
• Key Achievements
• Converted 90 of the physical machines into MS-Hyper-V Some from VMware , saving tens of thousands of dollars in not only physical hardware needs for future growth, but in licensing costs as well.
• Created a successful Disaster Recovery / Business Continuance plan that was utilized successfully in mitigating damages and business interruption loss during an actual flood event emergency.
• Liaised between C-level Partners and Vendors to translate business requirements into multiple projects, including a Paperless Client Management System utilizing the MS-Dynamics / SharePoint suite.
• Opened two separate offices in Christchurch, New Zealand within a year. Coordinated the majority of technical design/setup remotely during off-hours to coincide with the time zone difference then traveled on-site for the actual days of transition.

Confidential

A company with decades of experience providing outsourcing, document management, and scanning services.

Senior Manager of Imaging

• Responsible for the creation of a division to handle the growing client needs for eDiscovery and Paperless Case Management Systems. Initially opened an office in Palo Alto, CA to act as the central hub for eDiscovery processing before being transferred to Canada to work at the corporate office managing the day to day operations of the department of 15 employees processing data.
• Key Achievements
• Improved product quality while positioning the company to meet growing customer demand. Spearheaded process, procedure, and information exchange implementations in operations that enabled the sales team to better meet the customers' demands. This facilitated a need for a 250 department staffing growth within 1 year.

Confidential

The world's largest independent provider of document management systems and services prior to its purchase by manufacturer Ricoh in 2008.

Technical Operations Specialist

• Played a key role in customer support and retention. Provided technical and production consultation to identify and meet customer document production requirements. Serviced customers by producing client-specific load files that enabled the loading of data and images into customer's support systems.
• Key Achievements
• Enabled company's operations and sales professionals as well as authorized business partners to improve their performance. Partnered with operations and authorized business partners to solve technical problems provided LDS sales and operations with digital training and support.
• Reduced product implementation time by hundreds of man hours. Authored an Access database with Visual Basic coding that translated data, QC'd product, and manipulated data to custom requirements. Implemented an I-PRO network that could provide distributed processing and reliable results at incredible speed.
• Improved project management efficiency. Designed a network that enabled centralized organization, archiving and storage of projects and data.

Additional success in a brief consulting role as a Litigation Support Analyst with McAndrews, Held Malloy Chicago, IL. Enabled firm professionals to effectively handle an increasingly large workload of upcoming trials. Repaired databases identified and updated missing records, coding, OCR indices, and referential links to prior Productions. Quality checked data and advised vendors on correction methods. Contributed to a successful IPRO network implementation to effectively meet document review and small production needs.

International Business Business Startups Team Leadership Motivation Project Management Staff Management Policy Development Regulatory Compliance Financial Reporting Risk Management Call Center Management Outsourcing Vendor Management Customer Service Client Relationship Management

• IT Strategy Consulting Research Infrastructure Design Network Design Systems Analysis Design
• System Architecture System Streamlining System Installation Integration Software Development
• Process Improvement Procedure Development Technical Writing IT Security Network Administration
• Technical Support Voice Data Transmission