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Guest Service Representative Resume

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AZ

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QUALIFICATIONS

  • Computer skills, including Words, Excel and PowerPoint
  • Customer Service
  • Communications
  • Researched and responded to customer inquiries and explained transactions to their satisfaction
  • Skip tracing experience, locating individuals defaulting on financial obligations
  • Motivated to meet weekly/monthly productivity goals

EMPLOYMENT
Confidential,
Az. 2011 to Present
Guest Service Representative/Target.com

  • The ability to use several different systems to meet guest needs
  • The ability to maintain a positive and helpful attitude
  • Use good judgment in decision making to resolve guest needs
  • Handle inbound escalated calls at a high volume

Confidential,
Az. 2011 to 2011
Customer Contact Specialist/University of Phoenix

  •  The ability to make a high volume of outbound phone calls

using a computer base dialing system
 Excellent communication skills
 The ability to maintain a positive and helpful attitude
 The ability to acquire and utilize sound knowledge of the organization’s customer information systems, services, and products
Excellent organizational skills to handle the large volume of daily calls and tasks

Confidential,
 Az. 2007 to 2010
Respite Provider
 Provided planned, short term and time limited breaks for families of disadvantaged youth’s
Supervised and Monitored youth’s in a home setting, also provided guidance
 Learned family routine
Assisted in preparing of foods
 Monitored the taking of medications

Adecco Employment Tempe, AZ 2004 to 2006
Manufacturing
 Responsible for clean room environment
 Measured powder weights to meet specifications
 Mixed powders according to specifications
Confidential, AZ 2001 to 2004
Customer Service / Collections
 Communicated with patients for payment on accounts often establishing payment arrangements
 Processed payments on current and delinquent accounts
Verified patient insurance information with providers to determine eligibility
 Processed client invoices to be mailed

EDUCATION
Computer Usage and Application
Business Administration studies

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