Qualifications Summary

• A senior-level manager with extensive experience in providing comprehensive business support.
• A valuable and unique combination of knowledge and skills in the areas of IT support, as well as in Human Resources Labor law, compensation, benefits, health safety, policies, workforce planning .
• Professional strengths include the abilities to discover where systemic improvement is needed and to then implement effective methods for cost reduction and increased productivity.
• Commitment to the achievement of excellence in both products and processes.
• Highly ethical and professional standards.

Business Support: Computing / Human Resources / Risk Management / Finance / Operations

• Departmental Director for: Technology Human Resources Payroll Buildings Grounds Accounting Housekeeping Call Center Private Service Bureau and Administrative team.
• Provided support to personnel for all technical, legal, financial and compliance issues.
• Led the development of departmental policies, procedures, methods for oversight, short-term objectives, and long-range goals to improve overall functioning. Ensured that departments meet safety, quality, and financial goals
• Promoted both professional competencies and technical skill development

Competencies:

• Human Resources all functions Ensuring legal soundness
• Information systems management Contract Management
• Policy procedure development Work flow analysis Streamlining
• Hardware and software support Enforcing timeliness
• Team development motivation Customer service support
• Safety risk management Support to all business activities

Highlights of Achievements

Operations / Management:

Confidential

• Charged with taking a failing business Private Service Bureau and returned it to profitability. The business had historically been averaging 40 below revenue projections, and within one month as serving as the manager, revenue projections were exceeded.
• Analyzed work flow from initial customer phone calls through invoicing and prescribed automations and simplifications.
• Operated a call center averaging over 25,000 calls / month. Continually exceeded increasing budgeted revenue goals. Reduced abandoned call rate by 9
• Relocated call center for annual rental savings of 60 .
• Responsible for assuring compliance with all legal requirements, from labor law to government regulations.
• Conducted regularly scheduled department meetings and trainings.
• Responsible for government filings and registrations including business start-up requirements.
• Handled both business and property insurances. Solicited and reviewed of bids. Administered and ensuring that all business activities had proper coverages.
• Developed annual departmental budgets.

Financial Operations:

Confidential

• Served as the liaison for the management team providing support for financial, legal and project information.
• Collected and reported pipeline data and standardized methods of project data collection.
• Moved all invoicing and expense tracking from seven separate locations to the central office. This involved the development of a database to track project expenses, the determination of reimbursable expenses and the production of reports for the accounting department. These changes resulted in the establishment of greatly improved accuracy and accountability.
• Created payroll reports to facilitate data migration into accounting system
• Developed an accounting and policies manual
• Ensured data security for accounting by placing accounting files on a separate and secure web site.
• Created a contract approval process
• Developed automated spreadsheets to facilitate repetitive calculations
• Supported the organizational budget processes
• Oversaw aged receivable collections.

Human Resources:

Confidential

• Sole HR practitioner, responsible for all HR functions, supporting 90 employees 13 managers in 13 different states
• Developed a safety and loss prevention program for a 100 acre conference center. Chaired the Safety Committee.
• Developed a new compensation structure for the hospitality business. Restructured wages to conform with best practices and to operate within national averages.
• Implemented a new contributory tier system for health insurance, saving 20G annually
• Educated managers on hiring practices and provided them resources to assist in their hiring decisions.
• Reviewed benefit costs annually in order to help contain costs.
• Proposed and implemented an unlimited vacation policy, resulting in reduced administrative costs and the removal of accrued payout at separation.

Management of Information Systems: Confidential

• Created an HRIS computer program to track personnel data, identify benefit eligibility and produce EEO reports.
• Evaluated and implemented facilities management software with preventative maintenance work order, allowing for the tracking of time cost, reporting needs and executing overall best practices.
• Developed a software utility to facilitate operations of DMV Private Service Bureau and fine-tuned the workflow, thereby saving 3-5 man-hours each day.
• Incorporated and customized a contact management system to track project data, marketing lists, clients, mail orders and business contacts. Previously, these functions were handled by 20 separate databases and paper lists.
• Oversaw and directed the development of a two - four year plan for infrastructure enhancement and technology utilization.
• Served as the sole computer systems administrator and key resource for a 25-member office. Supported all computer activities. Provided consultation, installation, training/support and troubleshooting
• Repaired a non-functioning custom database for donor and pledge tracking.
• Developed and presented tutorial seminars to customers on the company's software products.
• Converted business computing from local server based MS Server 2003 to 100 cloud based operations resulting in 24000 initial savings
• Reduced corporate expenditure for computer hardware by more than 50 by assembling PCs from parts
• Wrote support documentation software usage manual reference sheets how-tos
• Conducted systems installations and individual tutorials for customers across New York State.
• Designed and setup a system for events calendaring and tracking of critical data.
• Upgraded from walkie-talkie radios to texting units for enhanced communication between main office and campus.
• Business clients supported included hospitals, retail outlets, not for profits, family businesses, plumbers and contractors.
• Systems setup, installation and administration:
• Oversee of installation of a 94 IP Cisco phone system.
• CRM databases - Sales Logix, Sales Force, Act
• Accounting Systems - MIP, QuickBooks, Peach Tree
• Human Resources HRIS - Developed and coded custom HRIS in MS Access. People Trak, ADP
• Payroll - Setup payroll systems. ADP, QuickBooks
• Office 365 - Moved office form server based platform to Office 365 hosted platform 10,000 savings
• Setup support all desktops/laptops
• Campus wide WiFi
• Hosted email
• File storage Backups
• Local Networks
• IP Phone System Support

Engineering experience:

• Involved in the upgrading of company products for NASA and power companies. Designed multi-layer circuit board layouts using P-CAD - auto-placement, auto-routing, schematics and board assembly.
• Participated in the development of a computerized punch tape simulator for machine tools. Designed circuit board layouts and corresponding schematics for publication. Produced board assembly and parts placement diagrams for technicians and product manual. Compiled lot-size-dependent parts requirements for purchasing agent. Worked with engineers as a Technical Writer for a Theory of Operations document. Coordinated the manufacture of circuit boards from board houses. Drafted mechanical drawings for mounting racks. Board assembly.
• VLSI Fabrication: Diffusion and Thin Films. Responsible area encompassed what was normally delegated to three people. Trained personnel. Maintained and Calibrated Equipment.

Career Progression

Confidential

• Director of Support Services /
• Director of Human Resources

Confidential

• Chief Operating Officer / Secretary
• Director of Human Resources / Payroll
• Director of Program Support and Human Development

Confidential

Site Manager

• Manager,
• Call Center Branch Manager

Self Employed

• Business Computing Consultant
• Installation and setup of accounting and point-of-sale systems. Small group tutorials
• Confidential Information Systems Manager
• Confidential Electrical Drafter
• Confidential Electrical Designer
• Confidential Advanced Manufacturing Technician
• Confidential Co-founder and treasurer of area sports booster club, 501c3
• Confidential Convenience store: Cashier, cash-out, inventory, stocking. Waitressing