Reader Advisor Resume Profile

EMPLOYMENT HISTORY

Confidential

Title: Calculations Clerk 2

Job Duties: Process prior and military service verifications and payments to member's records Answer telephone inquiries as well as review process member/district correspondence relating to a member's service credit Maintain control of the unit's workloads including members' records, new correspondence, and prior service costs, verifications, and payments Assist with various prior/military service duties including providing military and prior service information to members and/or school districts via telephone/fax/written correspondence Serve as backup for each function within the unit and perform necessary functions as required within Member Services Assist with control functions in Prior Service

Confidential

Title: Clerk 2

Job Duties: Sort and prep all mail and documents for scanning and imaging to all dept workflows Scanning Verify imaging documents through Kofax Capture Validation program to apply the proper attributes to the documents prior to their being sent to workflow Computer work includes MS Word, Access, Excel, Power Point, Office Outlook and Kofax Imaging Program Volunteer to keep printers, copiers and scanners functioning properly.

Confidential

Title: Clerk 2 Monitor Coordinator

Job Duties: Answer phone calls Creating, mailing, and saving to file client letters Filing Heavy computer work including MS Word, Access and Excel Alchemy Database Internet GroupWise Creating participant files Volunteer to keep printers, copiers and faxes functioning properly.

Confidential

Title: Library Clerk 1 Reader Advisor

Job Duties: Answer phone calls from patrons for book requests, problems, service changes and general help Filing Heavy computer work including MS Word and Excel , VTS Client work program Internet GroupWise Creating patron files Volunteer to keep printers, copiers and faxes functioning properly.

Confidential

Title: Library Clerk 1

Job Duties: Retrieve materials for patrons in the library Re-shelve books Computer look-up of books and materials Direct and indirect customer service MS Word/Excel Process Inter-Library Loans.

Confidential

Title: Help Desk Part-Time

Job Duties: Helpdesk/Support Work with salespersons to set up machines/printers/faxes, install programs, maintenance, and support for the users Set up/maintain networking Cisco .

SKILLS

Computer: PeopleSoft, Lotus Notes, Groupwise, VB.Net, SQL, Oracle, Networking Equipment Routers/Switches/Firewalls/AP's/Wireless , Cisco IOS, Java some , COBOL some All Microsoft Office Programs, Kofax, Windows, Linux some , Scanners, Faxes, Printers, HTML some , EZ-SPEC, Help Desk/Support, Citrix, VMware, Adobe Reader Pro, Windows Powershell, Computer/Network Security, FTP, PGP, Active Directory, Snag-It, Ghost Project Management Visual Studio Testing
Customer Excellent verbal and written communication skills, Telephones, Direct Contact, Problem Resolution, Order Requests
Service:
General: Working Knowledge of the Retirement system and the basic structure of its operation, Experienced with deliveries, inventories, and stock/supply/ordering, Excellent leadership and organizational skills, Team Player

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