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Customer Service Representative Resume

Fulton, MD

OBJECTIVE

  • Obtain a challenging position in the health care field where I can utilize my medical education training while helping others.

TECHNICAL SKILLS

  • Typing 60 + WPM
  • Data Entry 12,000 KPH numeric & 9,000 KPH alpha
  • MS Word
  • Office
  • Excel
  • Outlook
  • PowerPoint

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confidential, Fulton, MD

Responsibilities:

  • Represent client by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines and queues.
  • Respond with empathy to complaints and concerns from members concerning account status, payment history, appointments and other services.
  • Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Customer Communications Coordinator

Confidential, Baltimore, MD

Responsibilities:

  • Receive and prioritize incoming requests for service during emergent and non - emergent scenarios.
  • Transmit requests via multi-line telephone consoles, multi-channel two way radio base unit, FAX, computer terminals, pagers and alarm systems and panels.
  • Maintain and update information in the data system, communicate the status of requested service, follow-up on requests to ensure successful completion in a timely manner.
  • Prepare reports, charts, tables, graphs, meeting summaries, and other required materials to support department projects and programs within the facility.
Document Specialist

Confidential, Sarasota, FL

Responsibilities:

  • Prepare, scan, quality check and index documents for scanning.
  • Create, save, copy, move and delete electronic files and directories adhering to company document coding standards.
  • Responsible for data management and document procurement in addition to general office and clerical duties.

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