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9 Years f experience technical and business writing, editing and training devel pment
5 Years f experience managing Internet / Intranet web applicati n pr jects
5 Years f experience as pr ject analyst multiple business unit specific pr jects

Relevant S ftware

Flash, Dreamweaver
Illustrat r, Ph t sh p
Premier, S undb th
FrameMaker, InDesign, Publisher
MS Visi , MS Pr ject, MS ffice
Acr bat Writer, Acr bat Distiller
Auth rware, Captivate

Relevant Pr gramming Languages

HTML, CSS, XHTML, XML, XSL
JavaScript, Acti nScript, VBScript
SC RM 1.2 and AICC
LMS, CMS and System Administrati n
Pathl re, Makau, M dle, SABA
D cumentum, D min .D c
MYSQL Server, MS Pr ject Server

Balanced perf rmer, maintaining an even-fl w f tasks while retaining m tivati n t ward c ntinu us impr vement thr ugh industry research and kn wledge sharing
Experienced with all empl yment perspectives, fr m the field t the b ard r m
Leader f industry research with an eye f r the relevant, n t just the latest trend
Skilled interviewer, able t keep subject matter expert b th relaxed and n task
Keen view f team dynamics, ffering my skills while understanding team res urces
Retained p sitive utl k thr ugh ment ring during challenging m ments
Creative design visi n, keeping client g als, transiti n and future in mind
Effective c mmunicat r, ranging fr m pr cedural manuals t themed learning events
Experienced in rganizing, analyzing and interpreting business pr cedures int use-case and applicati n diagrams. Well versed in UML t ls and the ries.
Perf rmed extensive research f manufacturing industry standards, c des and manuals f r reas ns ranging fr m legalities t safety assurance

Professi nal Experience Highlights

Confidential

Created highly interactive c urses f r enterprise wide clients fr m call center empl yees t executives. Engaged learners thr ugh vide and audi based guides, scenari led decisi n based branching, s ftware simulati n, and kn wledge checks f many types, including: drag and dr p, text and mathematical validati n, matching, simulati n checks and mapping. Carried c urses fr m c ncept thr ugh devel pment t testing and int pr ducti n. S lved any issues arising with LMS rep rting, c urse validati n, testing c ntingencies and interference with individual interacti ns.

Confidential

Building the Team and the Meth d: Pr m ted t Training Devel pment Supervis r within first tw years f empl yment. Hired current members f the team with emphasis n skill range. Devel ped and d cumented the gr ups standard perating pr cedure and style guide. P sted manual and built nline f rms f r all phases f training devel pment, establishing a c st and pri rity based pr ject management structure.
Fr m CD t SC RM C mpliance: Managed devel pment team thr ugh transiti n fr m CD based delivery t Web delivery n the AtHand LMS. W rking with the vend r, neg tiated parameters f the LMS perf rmed administrative set up, wr te tracking c de c mpleti n, sc ring, b kmarking, etc. and expanded the LMS database f r cust m rep rts.
W rked with Delta leadership and vend rs t transiti n gr up fr m n ne SC RM LMS tracking t full SC RM 1.2 c mpliance in migrati n t Delta's Pathl re LMS/LCMS.
Advancing Pr duct and Pr cedure: Led the building f an eLearning template, leveraging Acti nScript, XML, CSS and HTML. This m dular appr ach reduced mundane tasks, all wing f r a greater f cus n quality vide and graphics, interacti ns and rep rting.
C nstructed highly interactive c urses, c rdinating subject matter experts, FAA reviewers, pil ts, flight attendants and dispatchers. Assisted pil ts in transiti n t web training via cust mized help d cumentati n, intuitive c urse design and direct ne t ne assistance.
As seni r Technical Writer w rked with stakeh lders, FAA members, SMEs and vend rs t d cument all aspects f aircraft perati ns. W rked cl sely with ur print sh p vend r t ensure quality pr ducti n and creative appr ach f r several unique pr jects.

Confidential

D cument Management: As Pr ject Manager/Business Analyst generated successful business case and led the iterative devel pment f a D cument Management system with a c mplex w rkfl w, which inv lved c rdinati n between Japanese management and plant management acr ss the U.S, Canada and Mexic . Wr te a c mplete user's guide f r the system in b th html and vend r printed pdf f rmats, and led training and r ll ut f system.
Intranet Applicati n Devel pment: Devel ped and updated the Assembly Gr up's intranet page. As Pr ject Manager, hired c ntract pr grammers and devel ped, MS Pr ject Server based, cust m Pr ject Life Cycle s luti n f r Maj r m del changes - 3-year pr jects, inv lving design, purchasing and plant pr ducti n gr ups. W rked cl sely with T y ta's IT gr up t set up test envir nment, tr ublesh t thr ugh ut the devel pment pr cess and guide transiti n t pr ducti n b th intranet and DMZ extranet .

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