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Repair Technician Resume Profile

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QUALIFICATIONS

  • Five years of professional experience in providing technical solutions
  • Rapid and effective in diagnosis, troubleshooting and resolution of client concerns
  • Extensive experience in the repair of software, hardware, networking, technical support
  • Exceptional problem-solving skills and excellent patience towards concerns and meticulous procedures
  • Effective in communicating between technical and nontechnical users
  • Experienced with CompTIA A and Network

TECHNOLOGY PROFICIENCIES

SKILLS

  • Software: MS Office Word, Excel, Outlook, Access , instant messaging software, VMWare applications
  • Hardware: PCs, Laptops, Phones Tablets, Printers, Routers, Modems
  • Networking: LAN VPN/Remote Connectivity, TCP/IP
  • Platforms: Windows, Server 2008, Linux, OS X
  • Technical Troubleshooting
  • Hardware Configurations
  • Software Installs
  • LAN Connectivity
  • Problem Diagnosis
  • Phone Online Support
  • Preventive Maintenance
  • User Training Support
  • Customer Service
  • Complaint Management

PROFESSIONAL EXPERIENCE

Confidential

Repair Technician

  • Intake, Diagnosis, and Consultation of hardware and peripherals
  • Communicate with client and answer any questions, ensuring that they are pleased with the quality of service.

Repair and troubleshoot

  • Computers
  • Laptops
  • Phones / Tablets
  • Cellular phones
  • Video Game systems
  • Other various personal electronics.

Confidential

Computer Repair, Hardware and Service Technician

  • Participate in the consultation, intake, diagnosis, and repair of customer's personal computers.
  • Computer breakdown of computer components and computer component testing
  • Troubleshoot Software issues
  • Engage customers with questions about their computers and resolve customer service issues.
  • Consult with potential customers who need assistance in the selection of hardware or a device that targets their individual need
  • Instruct team members on proper repair procedures and accurate diagnosis

Confidential

Senior Night Crew member, Freight Team

  • Operate all forklift models, electric pallet jack, cardboard baler, standing reach truck, high-low reach truck
  • Develop freight distribution plan of action
  • Maximize teamwork through distribution of duties according to team member strength areas to exceed company expectations and excel in time management nightly
  • Assist customers during hours of operation within any department

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