Office Manager Resume MD - Hire IT People

Objective
To obtain a position within the Health Management field in order to utilize my skills, increase my knowledge and ensure delivery of quality services.
Profile
Motivated, personable allied healthcare professional with multiple college degrees and certifications combined with a successful 7-year track record of healthcare experience. Talent for quickly mastering technology – obtained four HITECH certificates. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports while meeting stringent HMO and insurance guidelines.
Flexible and versatile – able to maintain composure and professionalism under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in staff positions requiring leadership. Excellent team-building skills. Dependable, accountable and meticulously detail-oriented.
Skills Summary

Project Management
Release of Information
Operations Management
Coding/Abstracting
Data Analysis
Credentialing
Customer Service
Quality Improvement
Computer Savvy
Accounting/Bookkeeping
Business Communications
Professional Presentations

Professional Experience
OPERATIONS MANAGEMENT/PROJECT MANAGEMENT/QUALITY IMPROVEMENT

Manage all aspects of day-to-day operations
Facility rental/maintenance.
Patient scheduling for busy office averaging 75 appointments weekly.
Finances: accounts payable/receivable, invoicing, and insurance billing, coding and budgeting.
Supervision of reception, medical records and billing staff.
Compliance with all healthcare facility, HMO, and insurance requirements.
Author professional correspondence to patients and insurance companies.
Led project teams in implementation and marketing of new medical services and upgraded computer system.
Conduct monthly organization meetings.
Rapidly learn and master varied computer programs; provide IT support and training of staff.

CODING/ABSTRACTING/ DATA ANALYSIS / CREDENTIALING

Oversee medical billing operations and provide impeccable customer service:
Hiring/Training/Termination of employees within multi-site cardiology practice.
Prepare complex reports for physicians and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
Maintain credentialing and licensing requirements for seven physicians throughout five hospitals.
Manage insurance denials and process appeal information within allotted timeframe.
Medical coding
Post charges/payments
File claims
Manage patient collections
Communicate medical concepts to patients using layman’s terms to facilitate understanding.

RELEASE OF INFORMATION/CUSTOMER SERVICE

Maintain day-to-day operations of the Medical Records Department
Ensure proper Release of Information and patient privacy protection.
Compliance with all healthcare facility, HMO, and insurance requirements.
Patient scheduling of new patient appointments, diagnostic testing and continued care appointments.
Maintain referrals, verify benefits and provide benefit coordination throughout a multi-specialty practice.
Answered multi-line telephone system and triaged patients accordingly.
Provide excellent customer service while assisting patients with the Check-In/Check-Out process
Assist Medical Assistant when needed and fulfilled prescription requests for patients

Employment History
Confidential,MD
Office Manager, 2002 to 2004
Confidential,MD
Assistant Personnel Director/Medical Billing Manager/HIM Manager, 2000 to 2002
Confidential,FL
HIM Specialist/Patient Care Coordinator, 1999 to 2000

Education
Bachelor of Science in Health Information Management, 2010
Associate’s in Applied Science in Management Supervision, 2008
Certificates
Implementation Manager
Implementation Support Specialist
Practice Workflow and Information Management Redesign Specialist
Technical/Software Support Staff
Advanced Management Supervision Certificate
Healthcare Options Certificate

Computer Skills
3M, Cerner, CPRS Vista, Epic, HEDIS, MEDIC/MYSIS, MYSIS Tiger, MEDITECH, Allscripts, Medical Manager, Medicat, MS Office, MS Word, MS XP, MS SharePoint, Excel, PowerPoint, MS Outlook Express, MS Project, Word Perfect, Quick Books, Quicken and Peachtree Accounting.

Professional Memberships
American Health Information Management Association (AHIMA), Michigan Health Information Management Association (MHIMA) South Eastern Michigan Health Information Management Association (SEMHIMA)

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